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Click here or scroll down to respond to this candidateCandidate's Name
Email: EMAIL AVAILABLEPhone: PHONE NUMBER AVAILABLEAvailability: ImmediatePROFESSIONAL SUMMARY:A detailed-oriented Information Technology Professional with the ability to apply analytical and organizational skills to assess, refine and provide oversight for all activities necessary to optimize the achievement of organizational goals while simultaneously balancing the application of resources.Areas of ExpertiseMicrosoft Office/0365ServiceNow/RemedyAzureSCCMVMWareOracleWordPressMonitoring ToolsMSPCustomer SupportGoogle SuiteManage Engine/MDM WindowsActive DirectoryLANGUANGE: EnglishCOMPUTER TECHNICAL EXPERTISE:Information Technology Management Systems: ServiceNow Ticket Queuing System, Training Direction, Wireless Networks, Help Desk, Security Access, Troubleshooting, End User Support, Email, and Customer Service.EDUCATION:Associates, Network System Administration /Computer Science, ITT Technical Institute, Richardson, TX, 2016PROFESSIONAL SUMMARY:IT Specialist, Texas Health and Human Services, Dallas, TX 06/2020-PresentEvaluates IT systems for compliance with privacy statutes and directionsPC setup for new hires including; applications, Windows, onboarding, etcEmail, phone and customer support for end usersWorking and resolving issues for end users through ServiceNow Ticketing SystemHandling Deployments for PC and applications Tracking, monitoring, and managing inventory equipmentConfiguring and Setting up Devices with O365Manage and oversee the physical assets, including buildings, equipment, and inventory, by planning, organizing, and directing operational activitiesTroubleshoot THHS hardware, operating systems, software, etcWorked with Microsoft Products (, OneDrive, Teams, Visio, OneNote, etc)Document, develop, modify, test, install, implement, manage, and support new or existing applicationsCorresponding with NOC and other teams on outages, application issues, etcResolving entry level and basic network issuesProvide expert technical advice, guidance, and recommendations to other technical specialists on critical IT issues.Maintains logs and tickets, instructing users in the use of personal computers and networksMake recommendations to senior management on results of analysis and work closely with other Information Technology groups to refine and enhance security controlIT Analyst/ Technical Support, Entergy, Frisco, TX 09/2017- 6/2020Provided customer service for users onsiteRepresent the company at trade events or industry functions as assignedDeveloped coordinated, implemented, and maintained standards and procedures to protect the security and integrity of information systems and dataWorked with switching protocols: TCP, DNS, QoS, SIP, VLANs, and WAN protocolsManage users and ensure user data is accurate in the MDMMonitoring Printer on Network, Set up Printer for usersHandling Cabling for printers, fixing drums, rollers, toner cartridgesEstablish accounts for new users and assist with password or login problems.Worked with Active DirectoryProvide input on technical service tools that could be beneficial to customers or employeesKnowledge of SCCM packaging and deploymentsTroubleshot Windows client/server operating systems (Win 7,8,10, Server 2003, 2008, 2012) by utilizing DOS commandsIT Analyst/ Network Support, Fujitsu, Richardson, TX 01/2016- 08/2017Troubleshot Citrix, virtual desktop, which consists of Staples personal applicationsTroubleshooting hardware and software applicationsCreate and Resolve tickets with ServiceNow ticketing systemMonitoring different clients networkEstablish accounts for new users and assist with password or login problems.Troubleshoot and resolve hardware and software issuesUsing remote access and dos commands with Putty Tools and PCI ToolsHelping users connect to Cisco switches and routersInstalling computer networks and connectionsTroubleshoot and repair problems in system networksBasic networking, which consist of configuring the routers, switches, servers, etc.Setting up workstations with computers and necessary peripheral devicesTechnical Support/ Help Desk Technician, CompuCom, Dallas, TX 02/2013- 01/2016Worked with Microsoft products, including Windows OS, Outlook, Word, SharePoint & PowerPointMonitoring Printer on Network, Set up Printer for usersProvided desktop and customer service for usersCreate and resolve tickets with ServiceNow ticketing systemWork with Active Directory, Microsoft Office, Mainframe, etc.Organize and file documentation pertaining to warranties and instructional guides for computer hardwareTime-management skills and the ability to establish reasonable and attainable deadlines for resolutionProvided technical assistance for companys clients |
