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Click here or scroll down to respond to this candidateCandidate's Name
Business, Operations, and Project ManagementAddress: Shelby Twp, MI Street Address
Phone: PHONE NUMBER AVAILABLE Email: EMAIL AVAILABLE Professional SummaryForward-thinking, encouraging, and proactive leader with 25+ years of combined experience in business operations, project management, executive, and financial administration. Focused on supporting cross-functional teams to increase productivity and customer satisfaction. Retain strong stewardship, and interpersonal skills to advance strategic plans and organizational objectives set forth by management. Committed to driving business success by implementing improved strategies and increasing customer service standards. ExperienceProject Coordination ManagerMay 2022 to PresentAcoufelt - Auburn Hills, MIKey Achievements: Successfully led and mentored the project coordination and sampling departments for complex, architecturally engineered felt systems which reduced & absorbed sound while exceeding MTD/YTD metrics. Managed 350+ ($30M) projects annually, specializing in corporate accounts, ranging in $250k-$5M. [Notable accounts: Ford (US and Mexico), IQHQ, IAH, Hard Rock Hotel & Casino (Greece)]. Collected an average $2.5M monthly in invoiced sales. Developed a new process for shipping and sampling, reducing overall monthly costs by $30k and improved lead times by three business days.Executive Assistant to PresidentOctober 2021 to April 2022American Pro Marketing - Troy, MIKey Achievements: Developed best practices to ensure budgets, metrics, and organization within the company. Introduced a cloud-based task management application to align with the organizational needs. Reduced the budget by $15k after performing audits revealing inaccuracies with accounting practices. Led six departments to ensure effective communication and operation. Dispatch ManagerOctober 2019 to October 2021Cornelius Systems - Clawson, MIKey Achievements: Headed the service and administrative divisions with 19 technicians located in MI, IN, OH and KY. Direct support to the field supervisor, multiple departments, and all executive staff while streamlining departmental processes to ensure efficiencies and superior customer experience. Executed and managed high-volume service billings (200-500 weekly) and preventative maintenance contracts, while exceeding company metrics. Reduced aging from 87% to 1.3%, collecting $1.9M monthly. Recovered $500k in lost/mislabeled/duplicated inventory during quarterly audits. Business Support SpecialistNovember 2017 to August 2019TelNet Worldwide - Troy, MIKey Achievements: Managed the Care Team across multiple offices while exceeding company's goals, metrics, and ticket duration/resolution times. Used SQL to process and audit over 800 invoices monthly to ensure month-end reporting aligned with metric requirements. Reduced aging from +72% to 6.2%, collecting $2.6M per cycle. Created problem-solving manuals to troubleshoot technical issues and resolve customer complaints quickly and efficiently.Service Business SpecialistAugust 2015 to November 2017Limbach Company, LLC - Pontiac, MIKey Achievements: Reduced aging below targeted metrics of 18% for two years - a record low for the MI division. Managed the service department, consisting of 15 service technicians and three direct reports. Successful month-end close consisting of 1500+ service and maintenance contract billings, A/R cash flow, special projects, intra company metrics, and corporate reporting. Streamlined preventative maintenance programs while implementing automatic renewal contracts, increasing revenue by 27%.A/P Specialist & AdministrationJuly 2010 to August 2015MasterCraft Floors & Kaizen Contracting, Inc. - Plymouth, MI Key Achievements: Saved over $1M annually by reducing AR/AP turnaround time, improving cash flow. Managed accounting and administrative activities for global commercial flooring. Designed and implemented job-cost tracking program by creating cost accrual tracking. Initiated & executed comprehensive inventory scanner system for all stocked flooring materials & supplies. SkillsCustomer Service Management and ExcellenceConflict and Problem ResolutionExtremely Organized and ProactiveSalesforce and Collaboration PlatformsProject Coordination and ManagementManufacturing and Operations ManagementRisk ManagementProcess and Innovation ImprovementAccount and Contract ManagementDispatch and Call Center ManagementConstruction (Commercial and Residential)Negotiation and AdaptabilityBookkeeping/AccountingStrategic PlanningBusiness Development and MarketingProduct and Quality ControlExecutive SupportTraining ManagerLogistics ManagementEducationEMU-Ypsilanti, MI-1997-1999, Music Therapy Courses John Glenn High School, Westland, MI-1994-1997UBT-Manage Your Time Task & Technology (Online)UBT-Leadership Fundamentals (Online)Schoolcraft College-Livonia, MI-2010-2011, Business Management, Biology, and Microsoft Office 365 Courses UBT-Fundamentals of Project Management (Online)KnowBe4-Multiple Security Awareness Courses (Online) |
