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Click here or scroll down to respond to this candidateCandidate's Name
CONTACTPHONE NUMBER AVAILABLEEMAIL AVAILABLEHaines City, FloridaSKILLSSymbility proficientContent Claim HandlingFlood claim handlingLANGUAGESCreoleBilingualFrenchIntermediateSpanishConversationalPROFESSIONAL SUMMARYSeasoned Independent Adjuster with a proven track record at E.A. Renfroe, adept in Symbility & Xactimate and handling complex claims in the field or desk, including high-volume wind/hail incidents and catastrophic events. Demonstrates strong communication skills and a meticulous approach to property inspections, with an emphasis on efficient resolution and policyholder satisfaction.Chef; Passionate candidate experienced in the hospitality industry. Expert in menu creation, recipe development, and kitchen operations. Highly skilled in designing and executing unique dishes that maximize customer satisfaction.EXPERIENCEFebruary 2018 - October 2022Independent AdjusterE.A. RenfroeHandled property/commercial/Daily/Remote claims for all perilsPerformed property inspections that followed client and firm guidelinesCoordinated with contractors through various claim processesAccurately assess extent of damage to propertiesBuild estimates on Xactimate and settle with policy holdersExamine policy coverages to ensure claim is covered, and dictated denial lettersMaintained frequent communication with policy holders during claim processHandled heavy claim load thoroughly.Property Field deployment IllinoisE.A Renfroe-State FarmHandled 100+ Wind/hail claims; inspections, wrote estimates, reconciled with contractors and public adjusters, daily contact with policy holders and agent's officesProperty field deployment Louisiana hurricane DeltaE.A Renfroe-State FarmHandled 70+ wind/water/ claims; a few large loss estimates, reconciled with contractors and public adjusters, daily contact with policy holders and agent's officesProperty field deployment MississippiE.A Renfroe-State FarmHandled 100+ Wind/water/hail claims; inspections, wrote estimates, reconciled with contractors and public adjusters, daily contact with policy holders and agent's officesVirtual assist desk adjuster MississippiE.A Renfroe-State FarmHandled 100 wind/ice/snow/freeze/water/hail claims; helped managed field adjusters claim inventory, reviewed adjuster estimates for accuracy, dictated letters, wrote estimates, contacted policy holder for settlements.ECTA Virtual auto desk adjusterE.A Renfroe Personal/AWC expressHandled 70+ auto claims, established liability, issue payments, settle with policy holders, create invoices, coverage decisions.Stewardship/Claim OwnershipE.A Renfroe Personal/AWC expressHandled 200+ Wind/hail/water/back up of sewer/freeze/ice/snow; Handles claims from start to finish, reconciled supplements, denials, personal property claims, dispatch adjusters/contractors, write estimates, constant communication with policy holders and agents.March 2018 - October 2020Chef de Tournant/Head Chef of Zeta and Myth barHilton Bonnet Creek, Orlando, USOversee preparation of food in all areas during assigned shiftAssist and support kitchen team membersCoach team members to improve career in the kitchenVisually inspect food quality and presentation during serviceEnsure compliance with federal, state, local and company health, safety, sanitation and alcohol awareness standards and food storage proceduresSpeak directly with guest regarding allergies, dietary restrictions, etc.Developed menus, recipes, and plate presentations for special events and new menu items.Analyzed financial statements regularly to identify areas of improvement in terms of efficiency and cost savings.Maintained accurate records of inventory orders and deliveries.Reviewed daily sales reports to determine popular dishes for future promotions.Trained kitchen staff in proper cooking methods, plate presentation, portion control, safety procedures and sanitation practices.Prepared weekly work schedules for kitchen staff according to projected business volume.Daily meeting with front of the house manager to discuss guest reviews and ways to raise guest satisfaction metrics as needed.Drafted employee schedules to accommodate staffing needs.Coordinated with vendors to ensure timely delivery of fresh ingredients while maintaining budget restrictions.December 2013 - March 2018Kitchen SupervisorHilton Bonnet Creek, Orlando, USOversee preparation of food in all areas during assigned shiftPrepare fish and meatsAssist and support kitchen team membersSet up daily specials and happy hour foodVisually inspect food quality and presentationEnsure compliance with federal, state, local and company health, safety, sanitation and alcohol awareness standardsEnsure compliance with federal, state, local and company food handling and food storage proceduresSpeak directly with guest regarding allergies, dietary restrictions, etc.March 2013 - December 2013Line CookHilton Grand Vacations, Orlando, USOversee and prepare food items according to designated recipes and quality standardsOversee and maintain cleanliness and food sanitationManage guest orders in a friendly, timely and efficient mannerEnsure knowledge of menu and all food productsStock and maintain par levels for designated food station(s)Practice correct food handling and food storage procedures according to federal, state, local and company regulationsPrepare requisitions for supplies and food items, as needed.February 2012 - April 2013Banquet Cook/Line CookMarriot, Lake Mary, USAble to prepare foods as directed by the Executive ChefComprehensive knowledge of preparing foods in keeping State and Federal Health CodesThorough understanding of cooking equipment utilizationHands-on experience in answering questions of guestsProfound ability to create buffet displaysPrepared food items for customers in a timely and consistent mannerControlled quality and uniformity of all food servedPracticed sanitation and safety to ensure the total customer satisfactionEnsured station and all food supplies prior to service are cleanProduced orders in a timely manner.March 2007 - March 2012Youth CounselorCity Of Orlando, Orlando, USSupervising children grades k-5Maintaining a fun safe environment for childrenCoordinating many recreational gamesSteady communication with the parents of children in the programAssisted in developing strong partnership with Dover Shores ElementarySet up tables for various community functionsOperating front desk: answering phones, making tuition transactionsPerformed opening procedures for entire building.October 2011 - February 2012Adidas Sales AssociateHilton Grand Vacations, Kissimmee, USMeets and exceeds customer expectations and boosts sales and Brand experience by using appropriate element the adidas customer service modelCreate an emotional connection with every customer by being a passionate and enthusiastic adidas Brand ambassadorProactively seeks and incorporates basic core and seasonal product knowledge into own service approach within assigned store zones(s)Maintain an appealing, easy-to-shop environment for customer by consistently executing visual merchandising and housekeeping standardsMinimize loss by actively maintaining sales floor awareness while serving customersCompletes sales transactions quickly and accurately while adhering to cash protection proceduresUses selling expertise to maximize opportunities at the cash desk to create add-on sales and build customer loyalty.May 2010 - August 2010Line CookMoe's South West Grill, Universal City Walk, USMonitor holding times of products and discard expired or inferior productsClean, organize, and restock all stationsClean utensils, equipment, walls and floorsRecognize and adhere to all sanitation, safety, security policies and procedures to provide a safe environment for allFollow recipe and preparation guidelines.January 2009 - April 2009Direct Marketing Sales RepresentativeVector Marketing, Orlando, USScheduling appointments with potential customers through personal referralsPresenting Cutco products to customers in their homes, in a demonstration usually lasting 45 minutes to an hourUsed suggestive selling techniquesFilling and submitting customer orders at the office.March 2006 - May 2007Crew MemberOerther Foods: McDonalds, Orlando, USOperated grill and kitchen areas preparing a variety of menu itemsMaintained clean cooking and preparation stationsDetailed kitchen areas and commercial food service equipmentCleaned lobby areaUnloaded company trucks carrying our products.EDUCATIONJanuary 2013Under Graduate: A.A. Degree in General Studies Graduate: Degree in Culinary Management. in Culinary ManagementValencia Community CollegeMay 2007High School DiplomaBoone High SchoolCERTIFICATIONSServe-Safe Manager CertifiedDCF CertifiedFlorida home state License 0620- Adjuster-All Line License W454049California Earthquake Accreditation 11/7/2022Licensed in Alabama, Mississippi, Texas, Georgia, California, Oklahoma, South Carolina, North Carolina, Michigan, Vermont, New Mexico, Louisiana, West Virgina, Kentucky, Florida.CERTIFICATES AND SKILLSDCF - 4C, Orlando, Fl, 05/2007, 07/2007, 40 hours of Child Care training completedServe-Safe Manager CertifiedFlorida home state License, 11/17/2017, 08/31/2024, 0620- Adjuster-All Line License W454049California Earthquake Accreditation, 11/7/2022Licensed in Alabama, Mississippi, Texas, Georgia, California, Oklahoma, South Carolina, North Carolina, Michigan & Louisiana. |
