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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Sunrose Lane
Cibolo, Texas Street Address
PHONE NUMBER AVAILABLE
EMAIL AVAILABLE
EXPERIENCE
Rug Shop USA TX
Sales Manager of Randolph JBSA and Ft. Sam Houston JBSA Locations IT and Marketing Manger For Entire
Company Aug 2023-Apr2024
Assistant Customer in Selecting Rug for Their Home D cor
New Employee Training
Input and Maintain Product Availability and Pricing in POS System
Maintain Inventory
Handel Customer Concern
Design and Maintain Company Marketing and Advertising Needs
Weekly Social Media Advertisements
Updated and Maintain Company Website
2nd Chance Remodeling, LLC
Part Time Office Manager/ Marketing Specialist Jun 2022-Aug 2023
Schedule Appointments
Schedule Projects
Formulate Negotiate and Present Estimates/Bids for new clients/projects
Handel Customer Concerns
Handel Payroll
Design and Maintain Company Marketing and Advertising Needs
***Also was still caring for my terminally ill best friend***
Alorica (US Bank Relia Card)
Tier 1 Customer Service Agent Nov 2020-Dec 2021
Process Calls from Cardholders with questions regarding there US Bank Relia Cards and how they can and can t use the
card
Assist with online accounts
Assist and break down Velocity Limits
Gather basic information before warm transferring to T2 Fraud/Dispute department
Assist with general/account specific questions
Tier 2 Fraud/Dispute Agent Dec 2021-May 2022
Gather basic information to initiate A dispute for unauthorized and or fraudulent charges on Cardholders account to be sent
to our Fraud/Dispute offline team
Provide updates or resolutions to dispute cases
Researching and explaining reasons behind suspended or closed accounts and reinstating them when possible
Resolving Cardholders complaints and concerns or if necessary escalating them when necessary
Processing supervisor calls
Assisting Tier 1 agents with account issues and concerns
***Also was caring for my terminally ill best friend had to resign to focus more time on this***
Country Home Learning Center
Afternoon/Closing 3 yr. old Teacher Nov 2019-July 2021 (Resigned Due To COVID)
Monitor Classroom Nap Time Oversee and facilitate the afternoon curriculum and accommodating and modifying if
necessary for, behavioral, religious, and or academic needs
Administer afternoon and evening snack and adjusting for various dietary needs
Monitoring and documenting u potty trained children s changing and potty training efforts on daily reports
Filling out and addressing all concerns on daily home reports
Signing out each student to monitor their attendance for grading period
Facilitating and monitoring afternoon activities and play.
Continental Automotive (Key Staff)
3rd Shift Alamo Pack Agent Oct 2018 Nov 2019
Perform final testing of Ford engine control modules
Running label machines for engine control modules
Inspecting product and packing them in boxes and crates in pallets and passing them to the shipping department
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Merchandising Solutions Group (MSG)
Independent Contractor Field Supervisor Dollar General Mini-Remodels Apr 2018- Oct 2019 (Project Ended
July 2019, however continued doing Mini Reset Jobs at Various Stores)
Liaison between MSG and Dollar General
Checking in on team leads of 2-4 teams in my area to ensure they were on schedule and have all materials needed to
complete their assigned store(s).
If a problem or troubleshooting was necessary I would word with the team lead/ crew and manager to resolve it to ensure
a smooth remodel.
If a team did fall behind I d step in to assist where needed or get what was needed to resolve the problem causing the
delay
I d also assist in training and guiding new crew members on reading and using a Plano gram as well as the move guide and
map
For the prior 8 years I worked as Special education teacher in the Private and Public School Systems
EDUCATION
UNIVERSITY OF TEXAS AT SAN ANTONIO GRADUATED: DECEMBER 2006
Major/Degree: Bachelors of Arts in Interdisciplinary Studies with teaching Certification in EC-4 and Special Ed
SAN ANTONIO COLLEGE GRADUATED: MAY 2003
Major/Degree: Associates of Applied Science as a Certified Deaf Support Specialist
UNIVERSITY OF TEXAS AT AUSTIN LAST ATTENDED: MAY 1998 (No Degree Obtained)
Major/Degree: Communication Science and Disorders
SAMUEL CLEMENS HIGHSCHOOL. GRADUATED: JUNE 1996
Areas of Study: Honors Program and Texas Scholars
AWARDS AND ACKNOWLEDGEMENTS
All four years of High School (1992-1996) I was awarded the honor of being publish in the Who s
Who Among America Scholars
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I was also published and awarded the Who s Who Amongst American College Scholars for the
1996-1997 School Year.
UTSA Dean s List: Summer 2005, and Spring 2006
UTSA Honor Roll: Fall 2005
OTHER SKILLS
Proficient in Spanish and American Sign Language (Able to read and understand Spanish. Spanish
writing proficient with little assistance. ASL is a little rusty/slow but improves with use.
Able to build website using Site123.com
Design and development of unique logos and slogans
Able to design various marketing materials ..business cards, brochures, flyers, posters, social
media post and much more
Able to use all Microsoft Programs without assistance as well as Internet Search Engines
Mange and Train Employees in Various Work Environments
Submit Bids in Various Job Settings
Communicate Knowledgeably and Professionally with Current and Potential Clients and Customers
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