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736 Ivey Rd Graham, NC 27253 PHONE NUMBER AVAILABLE EMAIL AVAILABLE PROFESSIONAL SUMMARYSuccessful Business Intelligence Analyst experienced in managing and creating models to support business reporting and decision-making. Create new business analysis tools for outlining areas of opportunities and solutions to diverse business problems. Manages activities with a good understanding of current needs and future targets. Offers excellent project management and team leadership abilities.EXPERIENCEFebruary 2023-September 2023Ranstad /Operator Technician /Memera /Buffalo Grove, IllinoisSupport and support all policies to ISO Standards, Health and Safety, Maintain clean workspace to 55 Standard work area, complete visual inspection of product per production specification for defects. Reports all visual defects to Supervisor or Process Technician, package and label all product per customer specification, enter daily production scrap data, use assembly or package equipment required per Product specifications, working with cell leaders to ensure material are properly staged.Accomplishments: Increased productivity in the 1st 2 weeks of operating machine from 34,000 in productivity increase to 47-50,000 in productivity. In training for T2 cell Operator.September 2022-January 2023Management of Fiscal Monitor Specialist /Chicago Public Schools/ Chicago, IllinoisSpearheading CPS financial strategy to support budget planning and available funds. Grant teams supply oversight of the operations applicable grant expenditure requirements and performance expectation being received. Ensuring accuracy and compliance with guidelines, financial policies, and procedures and to supply an elevated level of customer service to schools and departments regarding financial data. Support schools throughout CPS and non-public schools State Categorical and Federal Grants. Support ISBE and Single Audit Monitoring reviews. Monthly testing of purchase orders and budget transfers. Finding potential risk factors and supplying recommendations.November 2021-April 2022Unload Supervisor promoted to DA Supervisor/UPS/ Plainfield, IndianaSupervised 10-20 employees on department process and procedures. Supervise daily activities of drivers and package handlers to ensure that all assigned duties are conducted safely and prompt. Ensure all safety protocols are in place and are being met by department standards.SEPTEMBER 2019 January 2022Account Resolution Specialist II/WellsFargo/ San Antonio, TexasExpert level role responsible for supplying quality customer experience while working to obtain and resolve outstanding account balances. Specializes in many areas such as legal, bankruptcy, probate, escrow, foreclosure or Home Equity Lines of Credit, HUD. Supplies a higher level of decision-making authority when working accounts. Mitigates risk by adhering to all policies and procedures, as well as local, state and federal regulations. Help with compiling statistical reports, for example tracking trends for month end reports, confirming repayment plans reviews. Adhering to defined procedures around monitoring repayment plans for Covid 19 accounts. Supplying testing mortgage loans to ensure proper policies and the natural loan cycle is followed.Experience leading a quality assurance function with proven experience mentoring and coaching employees. Automated web testing and code-based, wrote out test plans and performed functional testing. Used Oracle and Google system base. Warehousing transportation SAP, project based, liaise.Attributes overall accuracy of 100% and showed 95 opportunities within the process. Overall quality 95%OCTOBER 2019 - JULY 2020Business Analyst Robert Half (WellsFargo) San Antonio, TexasServed in a key role by outsourcing business to internal lines of business.Contributed to the implementation of new services and ongoing business needs. Practice of system fundamentals of analysis, design and testing. You will also consult clients concerning implementation of best practices, supply ongoing technical support, and train client teams.Researched suspicious allegations from customers. Supplying resolution to branch members and other departments such as credit card and mortgages departments. Knowledge on BSA/AML, Anti Money laundering regulations. Detected gaps within process and procedures. Understanding of OFAC sanctions, laws and mortgage regulations. Held a higher level of compliance. Technology used SAP, Access or SQL JavaScripts/.NET, CSS Unit Testing.JULY 2013 - September 2019Escalation's Manager JP Morgan Chase Plano, TexasManage Investors such as FHA, VA, USDA and GSETeam Lead intake Specialist JP Morgan Chase Plano, TexasManage SLA que of Bankruptcy Files, Short Sale, Modification, Charge-off cases.Loss Litigation JP Morgan Chase Phoenix, ArizonaOrdering BPOs, and reviewing appraisals are completed. Making sure all documentation reviews are correct such as mortgage aid packets. Ensuringthe correct process is conducted for quality reviews on loans. Familiar with HUD 1, and 2nd lines. Review title search ensuring no lines are attached.Substitute Teacher Boles Quinlan, Texas ISD 2008-2010Teachers Assistant Terrel ISD 2010-2013EDUCATIONBachelor of Arts: General StudiesTexas Woman's University, Denton, Texas |