Candidate Information Title Customer Service Quality Control Target Location US-FL-Tallahassee Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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PROFESSIONAL SUMMARYCustomer-oriented Supervisor with 20 years of hands-on experienceoverseeing employee performance and offering knowledgeable guidance and support. Expert in Call Center industry best practices and principles of employee management. Blends superb time management and organizational skills to drive group success. WORK HISTORYCustomer Service Specialist, 07/2009 - 08/2023Geleta Associates, Tallahassee, FLCustomer Service Manager, 02/2018 - 07/2020Continuum, Tallahassee, FLTallahassee, FL 32304PHONE NUMBER AVAILABLEEMAIL AVAILABLEmSKILLSNATALIESOLOMONDocumented customer correspondence in CRM to track requests, problems and solutions.Assisted customers with making payments or establishing payment plans to bring accounts current.Upheld quality control policies and procedures to increase customer satisfaction.Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.Troubleshot shortages and overages to support quality control efforts.Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.Trained new hires on products and services, best practices and protocols to reduce process gaps.Responded to customer inquiries and provided technical assistance over phone and in person. Researched and identified solutions to technical problems. Delivered fast, friendly and knowledgeable service for routine questions and service complaints.Maintained knowledge of company products and services to promptly resolve complaints and concerns.Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.Audited customer account information to identify issues and develop solutions. Report creation Credit card payment processing Problem-solving abilities Office equipment proficiency Microsoft Office expertise Clerical support Call Center Operations Inbound and Outbound Calling High-energy attitude Quality control Telephone Etiquette Customer Order ManagementHigh-Volume Call Environments for10+ yearsEDUCATIONAssociate of Applied Science, PsychologyTallahassee Community College - Tallahassee, FLTook ownership of customer issues and followed problems through to resolution.Resolved customer complaints while prioritizing customer satisfaction and loyalty.