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Candidate's Name
Springfield Gardens, NY Street Address  PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFESSIONAL SUMMARYDynamic professional with a track record of success in leadership, management, and communication. Known for a detail-oriented approach to problem-solving and planning. Ready to leverage my skills and experience to drive immediate results for your organization. EXPERIENCEPROHEALTH Lake Success, New YorkReceptionist Sep 2022  Present Demonstrated exceptional customer service skills by utilizing proper telephone etiquette to promptly address caller inquiries, while skillfully transferring calls to the appropriate extensions. Supported day-to-day operations by performing clerical and technical tasks during staff absences. Utilized EPIC software system to make appointments for patients and improve data accuracy. Developed expertise in navigating the software interface and troubleshooting common issues. Receptionist Administrator Aug 2018  Sept 2022 Resolved escalated customer complaints and provided exceptional customer service by answering questions about company policies and procedures. Managed, sorted, and forwarded incoming mail and coordinated pick-ups and deliveries of express mail. Maintained a clean and organized reception and common areas by regularly removing trash and straightening magazines and couches. Coordinated the efficient processing of a high volume of incoming and outgoing documents through electronic methods and systems, resulting in a streamlined workflow. Medical Records File Clerk Sep 2003  Aug 2018 Accurately recorded patient demographic characteristics, medical history, disease severity, diagnostic procedures, and treatment plans into a customized database system. Digitized over 50 patient health records within a week using EMR software, showcasing proficiency in digital record-keeping and attention to detail. Maintained and operated a variety of health record indexes and storage and retrieval systems to collect, classify, store, and analyzed information. Utilized expertise in HIPAA regulations to ensure compliance and reduce data breaches. SKILLSTechnical: Microsoft Outlook and Word, Switchboard, HIPPA, EPIC, and Centricity. Certifications: Electronic Medical Record (EMR) Software. Awards: ProHealth Dedication of Hard Work (2013)