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Click here or scroll down to respond to this candidateCandidate's Name
Boca Raton, FL PHONE NUMBER AVAILABLE EMAIL AVAILABLE LINKEDIN LINK AVAILABLEACCOUNT EXECUTIVE DIRECTORStrategic Account Management Customer Relationship Management Solution Selling Analytical and customer-focused accounting professional with extensive experience in assisting B2B clients in resolving mission- critical issues, achieving regulatory compliance, mitigating risk, preventing and combating fraudulent e-commerce/online transactions, and generating demand. Naturally talented for delivering cost-effective solutions related to customer account issues in compliance with regulatory standards. Respected and supportive leader who understands how to uncover and implement process improvement initiatives. Recognized for seeking new opportunities from clients, value-based selling, enhancing pricing models, establishing lasting rapport with decision-makers and high-value clients, and presenting solutions. Contract Negotiations Financial Management Customer Service Excellence Cross Functional Leadership B2B Sales Regulatory Compliance Lead Generation Product Management Team Building & DevelopmentTechnical Skills: Seibel CRM, Pricing Contract Tool (PCT), WebEx, XML, Skip Tracing, Know Your Customer (KYC), Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Salesforce) PROFESSIONAL EXPERIENCE2020 PRESENT: TRANSUNION, BOCA RATON, FL ACCOUNT MANAGER Oversee products in Public Sector Market, consisting of 40K Employees. Analyze to determine customer trends(upwards/downwards), receive 50 emails, reach out to clients, review reports, and asses training needs. Demonstrate strategic ways to deliver products on schedule to end consumers.Conducted conference calls with customers, selling certain solutions in seconds per need and providing information in three ways, including;o Website, TLOXP Public Record Data, (an online tool) users log into and search manually.o Batching, customers send records to a spreadsheet and obtain results back. o API Searches, Real Time Information.Spearheaded book of business comprising 1,300 accounts worth $3.2M and facilitated customers with proactive solutions.Introduced a major customer for the Michigan State Contract using negotiation skills, generating a bill of $6K per month initially, later increasing to $50K per month.Upgraded, modified, and customized Pricing Sheet and Modules of the companys star product (Batching).Coordinated with state/city accounts, administered Southeast Territory Public Sector vertical, and supervised $3.3M in book value with over 1K accounts.Used Microsoft Teams to showcase proficiency in defining product features to decision-makers for upselling and cross-selling opportunities.Led sales of access and created pipeline illumination, agreements, and internal requests with other departments.Exceeded targeted sales quota and plans for 2020, 2021, and 2022. 2006 - 2019: LEXIS NEXIS, BOCA RATON, FLACCOUNT EXECUTIVE (2016 - 2019)Identified opportunities to determine new leads, cultivate lucrative connections, and sell and find marketing leads. Used various software, such as WebEx to demonstrate product features and usage to decision-makers (agency owners), QBRs, assessing changing needs and securing renewals, and Seibel CRM to manage contracts.Uncovered one account worth $10K in CA after moving into the Insurance Vertical department while overseeing New Product called Prospect Base, an Online Marketing Tool working to generate Marketing Leads for WC Insurance.Offered support to company in maximizing demand generation through Prospect Base, providing qualified Workers' Compensation sales leads to insurance agencies and insurance brokers on the West Coast (AZ, CO, CA, NV) and East Coast, producing $300K per year from renewals (60%) and new business development (40%).Supervised B2B sales process from inquiry to negotiation, closing, and account renewal follow-up. CustomerSatisfactionMarketingToolsNew BusinessDevelopmentRelationshipBuildingOutperformed and accomplished sales excellence by attaining noteworthy targets in 2016 and 2018. STRATEGIC CORPORATE ACCOUNT MANAGER (2012 - 2015)Resolved technical issues and glitches, gained a valuable understanding of key accounts, and reported/interacted with managers via regular calls. Spearheaded Strategic Accounts through teamwork and collaboration and cultivated alliances with customers, including Pay Pal, Amazon, eBay, and Western Union. Led global enterprise clients in identifying, checking, and preventing fraudulent e-commerce/online transactions by offering risk solutions.Evaluated and extracted information to update database of new addresses with half a million records and a batch of$175K.Supported Field Sales Team in preparing, maintaining, and preparing a $30MM book of business in the national territory and Ireland.Headed product demonstrations and bi-weekly follow-ups with approximately 25 top-producing accounts.Investigated and resolved client issues to deliver exceptional services.Processed invoices, created accurate Master Service Agreements (MSAs), and resolved past-due balances.Liaised with Legal, Security, Pricing, and Market Planners and conducted calls with technical and non-technical staff.Met and surpassed sales targets (2013), achieving recognition as a member of the Business Services Strategic Corporate Payments Team of the Year (2014).SENIOR ACCOUNT MANAGER: CROSS MARKETS (2006 2011) Served as Assistant Manager, managed book of business, prepared and interpreted reports, and analyzed trends to identify upselling and cross-selling opportunities. Attracted visitors and sold Front End Solutions called KYC Solutions, opening 75 new accounts and uncovering/verifying customers using companys products, such as Collections Products, Batching Products, and KYC Products. Played an integral role in driving business progress after Lexis Nexis acquired Seisent selling different types of solutions to collection companies, small banks, credit unions, and retail stores.Awarded three COE Trips to Europe and a cash price of $10K, consistently achieving over 100% by hitting a set target.Utilized skip tracing, identification, collections, and KYC solutions, driving $4MM in revenue per year.Managed and acquired 350+ accounts in Texas and Oklahoma Territory, including first-party collection agencies, credit unions, and banks.Directed B2B sales process from initial contact via closing and post-sales support; performed quarterly business reviews to retain top-producing accounts (top 30%).Secured payments in close collaboration with credit unions using the Skip Tracing tool.Achieved recognition and ranking of #1 monthly producer on seven occasions.Reached and exceeded sales goals and plans in five to six years 2006, 2008, 2009, 2010, and 2011.Presented with Circle of Excellence awards and Cross Market Sales Team of the Year award for excellent service. ADDITIONAL EXPERIENCEACCOUNT MANAGER, LEXIS NEXIS BOCA RATON, FLSALES REPRESENTATIVE, SAMANTHA SPORTSWEAR NEW YORK, NY AWARDS & RECOGNITIONMOST IMPROVED ACCOUNT MANAGER, TRANSUNION 2021DECEMBER TO REMEMBER CONTEST WINNER (1ST PLACE OUT OF 20) 2021 CIRCLE OF EXCELLENCE (110%+ OF SALES PLAN) 2006, 2008, 2009 SALES TEAM OF THE YEAR: STRATEGIC BUSINESS SERVICES (#1 AMONG 10 IN RISK DIVISION) 2014 SALES TEAM OF THE YEAR: CROSS MARKET (#1 AMONG 10 I N RISK DIVISION) 2008 TOP RANKED PRODUCER (#1 AMONG 25 IN RISK DIVISION) 2008 PROFESSIONAL DEVELOPMENTFLORIDA STATE INSURANCE LICENSEMILLER HEIMAN SALES TRAINING PROFIT SPECIALIST SEMINAR |
