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Click here or scroll down to respond to this candidateCandidate's Name
Chicago, ILEMAIL AVAILABLE / PHONE NUMBER AVAILABLESUMMARYKnowledgeable Bilingual Receptionist skilled in administrative support and customer service. Over 15 years of experience managing fast-paced front desk operations at Illinois largest privately held company. Energetic and personable team player with strong planning and communication abilities.Receptionist / Eaton Tripplite Chicago, IL 03/2012 - Current Greeted and directed visitors to the appropriate personnel and answered an average of 300+ calls daily, providing accurate information and connecting caller to appropriate personnel. Answered phone calls, provided information and connected callers to appropriate personnel. Managed customer complaints and rectified issues to complete satisfaction. Provided administrative support to coworkers, taking on additional tasks during high volume periods. Delivered administrative support to team members by making copies, sending faxes, and organizing documents. Provided Spanish-language support to staff and employees translating orally and in writing. Supervised scheduling, setup, and maintenance of conference rooms for meetings and office events in common areas, collaborating with meeting organizers on logistics and catering. Maintained front office cleanliness and organized supplies to increase productivity. Signed for packages, recorded deliveries and distributed to personnel. Reported suspicious individuals to supervisor.School Office Manager / Namaste Charter School Chicago, IL 08/2002- 04/2009 Displayed professional standards at reception desk to impress visitors. Implemented and maintained company protocols to facilitate smooth daily activities. Welcomed parents, students and visitors to front desk, engaging in friendly conversations while conducting check-in process. Kept track of daily attendance of 300 students. Reviewed files and records to obtain information and respond to requests. Communicated with outside offices to obtain records and transfer files for students. Provided support to staff and employees translating orally and in writing. Handled scheduling and managed timely and effective allocation of resources and calendars. Obtained and processed payments from clients for products and services. Managed, schedules and coordinated office functions and activities for employees. Delivered administrative support to team members by making copies, sending faxes, and organizing documents. Managed office inventory and placed new supply orders. Sorted incoming mail and directed to correct personnel each day. Operated photocopiers and scanners, fax machines and personal computers. Maintained office equipment, scheduling service to repair issues.Secretary / McKinley Park Catholic School 03-1991 08/2002 Pleasantly welcomed visitors, answered phone calls and maintained front reception desk. Communicated with parents, teachers and members of public with patient demeanor. Resolved issues with parents using active listening skill to de-escalate difficult situations. Produced and distributed memos, newsletters and other forms of communication in English and Spanish. Reviewed files and records to obtain information and respond to requests. Handled confidential information regarding students carefully and with discretion. Organized files, developed spreadsheets, faxed reports and scanned documents. Handled scheduling and managed timely and effective allocation of resources and calendars. Sent and distributed mail and parcels. Ordered office supplies, gym uniforms and school lunches. Obtained and processed payments from clients for products and services. Kept office equipment functional and supplies well-stocked to promote efficient operations.Education and TrainingGEDCity Colleges of Chicago Satellite Program Chicago, IL 08/1978Bookkeeping and Excel CoursesCity Colleges of Chicago Satellite Program Chicago, IL 09/2011 |
