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Administrative Assistant Customer Servic...
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Title Administrative Assistant Customer Service
Target Location US-MO-Kansas City
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Street Address  Harrison Street, Apt. 521 Kansas City, MO 6413PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFESSIONAL PROFILECustomer service oriented professional with healthcare industry experience. Able to coordinate workflows and communicate effectively with co-workers, patients, and staff. Follows policies, procedures, and guidelines to ensure consistent quality. Maintains and safeguards patient privacy and confidentiality.Team player who performs at high levels of productivity in fast-paced environments without missing a deadlineExcellent written and verbal communication skills with individuals at all levels, both one-on-one and in groupsCritical thinking and active listening skills necessary to interpret, analyze, and apply informationMicrosoft Office Applications (Word, Excel, and PowerPoint)KEY QUALIFICATIONSMedical Administrative Assistant Medical Terminology Medical Transcription Patient ProcessingPatient Registration Medical Records Management Check In Check Out Data Entry Release of InformationHIPAA Compliance Medical Laws & Ethics CMS1500 Claim Form Billing Cycle Claims Appeal ProcessMedical Billing Knowledge Third Party Billing Medicare Medicaid HMO PPOBasic Coding Skills for ICD-10 & CPT Insurance Verification Anatomy & PhysiologyEDUCATIONUltimate Medical Academy Associate of Science Degree / Health Sciences  Medical Administrative Assistant, 2021Ultimate Medical Academy Diploma  Medical Administrative Assistant, 2019Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals CertificatePROFESSIONAL EXPERIENCELincare Holdings, Inc.  Kansas City, MO 04/2021  10/2021Document ReviewEnter patient data into proprietary electronic medical records systemManage inbound and outbound telephone calls, collect and verify health insurance coverage, and support updates, changes, and other customer service account needs regarding sleep apnea durable medical equipment (DME)Handle billing corrections, updates, and changes to patient demographic informationObtain updates from the physicians regarding prescriptions for respiratory durable medical equipmentCommunicate effectively with health insurance companiesTruman Medical Center  Kansas City, MO 08/2019  04/2021HousekeeperKept medical facility clean, sanitary, and well maintained in accordance with proceduresAssisted in scheduling routine maintenance repairsPlanned and organized work assignments to properly utilize time, resources, and suppliesPrivate Duty Care  Kansas City, MO 10/2018  08/2019Home Health AideAssisted with activities of daily living  personal hygiene, mobility, and exercisesHandled light housekeeping duties, prepared meals, and ran errandsCompleted daily logs documenting patient condition, changes in behavior, and activitiesWorked with patient who had dementiaHilton President Kansas City Hotel  Kansas City, MO 05/2018  08/2018Laundry WorkerOperated washing and drying equipment and kept machines and surrounding areas clean and organizedAssisted with sweeping, mopping, and cleaning dryers for next shiftComplied with safety requirements for supplies, equipment, and facilitiesResponded to guest needs in a timely manner and paid close attention to detail to ensure qualityKansas City Public Schools School District  Kansas City, MO 06/2016  05/2018Cafeteria WorkerPerformed tasks necessary for the preparation and serving of meals and operated commercial kitchen equipmentMet all standards of local, state, and federal health and safety regulationsApplied common sense understanding to carry out instructions furnished in written and oral formEstablished priority order of tasks necessary to complete an assignmentBishop Spencer Place Retirement Community  Kansas City, MO 07/2015  10/2016HousekeeperAccountable for the general cleaning and upkeep of residences and other assigned areasTeam oriented and dedicated to providing excellent service and ensuring highest standards were metMaintained confidentiality regarding guests and staffPrioritized and organized work and followed through to ensure duties were accomplishedLocal Investment Company LINC  Kansas City, MO 05/2015  08/2016Child Care ProviderCreated and maintained a warm, secure, and affectionate climate for young childrenEnsured the children were safe and well cared forNurtured children and organized age-appropriate activitiesTaught basic skills such as sharing toys, bathroom procedures, and how to play with other children

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