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Click here or scroll down to respond to this candidateCandidate's Name
Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFESSIONAL PROFILECustomer service oriented professional, backed by customer service and healthcare industry experience. Facilitates the efficient flow of patients, while remaining focused on managing priorities and ensuring patient confidentiality.Delivers high quality patient care in accordance with established policies and proceduresMaintains open and effective communication with providers and employeesTyping Speed: 60 WPM.KEY QUALIFICATIONSMedical Administrative Assistant Medical Terminology Patient Processing Patient Registration Medical BillingMedical Records Management Release of Information Introduction to ICD-10-CM Coding HIPAA ComplianceAnatomy & Physiology Electronic Health Records EHR / EMR Greenway Prime Suite EHR Computer Information SystemsMedical Transcription Office Accounting MS Office / MS Word Medical Laws & EthicsPathophysiology for Medical Office Principles of ManagementEDUCATIONUltimate Medical AcademyAssociate of Science Degree / Health Sciences - Medical Administrative Assistant, 2016Diploma - Medical Administrative Assistant, 2016HIPAA Essentials for Healthcare Professionals CertificatePROFESSIONAL EXPERIENCEDollar Tree Plymouth, IN 08/2023 04/2024Retail Cashier/ Customer ServiceInteracted with customers in a positive manner and demonstrated a high level of customer service.Processed retail transactions, accepted payments, answered customer questions, and stocked shelves.Worked as a team member to ensure customers received the best possible service.Doctors Neuropsychiatric Hospital Bremen, IN 03/2023 08/2023Behavioral Health AideImplement behavior intervention plans designed by a supervising behavior analyst to assist clients in developing necessary skills and reducing problematic behaviors.Collect and record data on client behaviors, skills, and progress during sessions to ensure accurate tracking and reporting to supervising professionalsLittle Caesars - Plymouth, IN 09/2022 - 03/2023Crew Member / Customer ServicePerform a variety of tasks including food production and assisting customers.Take orders, operate cash register, accept payments, and maintain a clean and organized workstation.Work in a team environment and communicate effectively with managers and co-workers.McDonalds - Plymouth, IN 02/2014 09/201612/2020 01/2022Crew Member / Customer ServicePerformed a variety of tasks including food production and assisting customers.Took orders, operated cash register, accepted payments, and maintained a clean and organized workstation.Worked in a team environmentConcentrix - Plymouth, IN 06/2020 12/2020Sales and Service Representative / Customer Service - Call Center (Remote)Supported and provided individualized sales and customer service.Answered inbound phone calls, responded to customer requests, and documented interactions.Sold products, placed customer orders in computer system, and resolved complaints.Teleperformance - Plymouth, IN 03/2016 11/2016Customer Service Representative - Call CenterUsed computer to enter data and communicate with clients using Microsoft Outlook.Answered inbound calls and responded to providers to manage claims and follow up on all inquiries.Recorded, investigated, and resolved customer concerns according to established procedures.Home Instead Senior Care - Plymouth, IN 2015 - 2016Home Health AideChanged linens, washed and folded laundry, provided light housekeeping, and assisted with personal care.Administered prescribed oral medications, under the written direction of physician.Prepared and served meals to patients according to prescribed diets and took vital signs.Plymouth Community School - Plymouth, IN 2003 - 2009Substitute Teaching AideMonitored and provided support to special needs students in the classroom and during activities.Observed student behavior and helped maintained discipline in the classroom.Assumed all duties of teacher when teacher was absent from classroom.Life Care - Rochester, IN 2000 - 2001Nursing AssistantAssisted residents with activities of daily living, prepared meals, and handled light housekeeping.Completed logs documenting patient condition and activities.Communicated effectively with clients, family members, and co-workers. |
