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Click here or scroll down to respond to this candidate1Candidate's Name
Indianapolis, Indiana Street Address
Cell: PHONE NUMBER AVAILABLE, EMAIL AVAILABLEWork Summary:Experienced in the areas of Configuration Management, Service Management (Change Request, Engineering Release), SDLC, Application Support, Data Management, Process Integration & Improvement, Metrics collection (KPI)/Reporting, Software Quality Assurance testing, Business Analysis, Compliance and Financial Auditing, Systems and Database Analysis/Support. DFAS (Defense Finance and Accounting Services): IT Specialist (2210, 12-5), February 2021 Current(Full time, 40 hours per week), Indianapolis, Indiana STANFINS Payroll Systems Support: (Full time, 40 hours per week)Provide quality assurance testing for STANFINS software releases (SIT, SQT, LSVT Test Coordinator)Conduct annual control test reviews for FISCAM/FISMA/RMF (Risk Management Framework) audit controls to support audit steadiness and ensure ATO (Authority to Operate) rating is maintained. Generate, retrieve, and verify artifacts to support test results.Process and distribute weekly STANFINS fiscal code data table updates for internal customers.Review/update process/policy/planning documentation to incorporate improvements and verify team follows documented processes throughout the SDLC. Team has transitioned from waterfall to agile methodology.Performed testing for a ServiceNow project to integrate SLA document review/approval/monitoring process into ServiceNow which provides visibility into SLAs, and alerts stakeholders of pending expirations/renewals. State of Indiana DCS (via C&I/Repucare contract): SR. Business Analyst, March 2020 Nov. 2020,(Full time, 40 hours per week), Indianapolis, Indiana Indiana DCS (Department of Child Services) Business Process redesign project:Support State of Indianas process redesign for DCS to improve capacity and outcomes. DCS is migrating to Salesforce platform and Atlassian tools (Jira and Confluence) to support their Agile SDLCCreated Lucid Chart process flows of AS-IS and TO-BE business processesCreated user stories mapped for TO-BE processes with traceability to department polices, federal guidelines, and process improvement opportunities/tech enhancementsStored deliverables in Confluence and Jira (process flow deliverables in Confluence (Visio and PDF), reports/user stories as Issues in Jira (MS Word)Mapped User stories in Jira to Epics based on department CCWIS (Comprehensive Child Welfare Information System) work modules. Issues all linked to business objects and flows for traceability and reporting.Met with organizational team units for business process discovery to document current processes and capture desired enhancements, pain-points, reporting needs, and other process improvement ideasCaptured requirements info for desired Dashboards and Metrics for the new systemAll deliverables approved by client and handoff to Accenture for implementation completed by deadline of October 2020. FedEx Supply Chain: Business Process Specialist June 2019 September 2019(Full time, 40 hours per week), Indianapolis, Indiana Manhatten Warehouse and Labor Management Systems and reporting support:Prepared daily collection of operations KPI metrics/reports, Jira IT priorities list, per customer SLA/SOW and internal stakeholder requirementsSupport OPS management team for process improvement working with site industrial engineer to capture process changes and ensure valid measurements are being captured/tracked/reported for metricsGather requirements for stakeholder metrics and business intelligence reporting and work with COGNOS developer resources to build/test/verify/distribute reports to stakeholdersCreate special ad hoc request reports/charting/dashboards for stakeholders as neededPrepare daily Operations report package and chair meeting for OPS review 2Utilize custom Excel tools for Labor Management planning and daily Output Productivity reporting/tracking, distributed to OPS managers and supervisorsSupport OPS management team requests for data analysis, trends, and assist driving process improvements for positive, measurable, operational improvements in productivity and cost reductionSupported Labor Management project team to design/test/rollout of Manhattens LM module Simon Property Group: Application Configuration Analyst/Business Analyst May 2013 February 2018(Full time, 40 hours per week), Indianapolis, Indiana Salesforce migration and Audit support:Coordinated quarterly SOX (Sarbanes-Oxley) financial audit artifact collection and storage including Salesforce SOC (Service Organization Control) reports, bridge letters and vulnerability scansUtilized Certus for ITGC submissions and worked with internal audit to resolve deficiencies in artifacts or commentsPerformed Salesforce migrations both onsite and via remote team sessions (Webex) to coordinate deployment and stakeholder testing. Modify and verify configuration as needed as part of migration.Utilized Demand Tools for Salesforce data manipulation/harmonizing/license managementSupport DocuSigns e-signature process monitoring/maintenanceScheduled and maintained Salesforce reports for business distribution lists Ivanti Ivanti Cherwell Service Management System: ITSM Application dev/support:Member of trade study team that looked at ITSM solutions such as Ivanti Ivanti Cherwell, ServiceNow (SNOW), BMC RemedyProvided admin, configuration, development, and Business Analyst support for successful IVANTI IVANTI CHERWELL (ITIL compliant) implementation across IS organization (Portals and User Client)Supported rollouts of new work management functionality in Ivanti Cherwell (IS CENTRAL) (Incident, Service Requests, Services, Change Requests, Self Service Portal, CMDB, Release management, Dashboard monitoring, etc.)Performed pre-release migration testing, and post release smoke testing for IS CENTRAL bug-fixes/enhancementsIncreased productivity and communication across the IS organization by integrating current business processes into Ivanti Cherwell service management system and developed dashboards for visibility into ongoing workflow and metricsSubmit, track, and test Business System enhancement/bug fix requests and process integrationUpdate/support application CMDB CI's for use in work management processes and topology mappingSupported yearly CR (Change Request) freeze period VP change approval processProvided Ivanti Cherwell Admin support (users, groups, access, configuration etc.)Provided daily support to IS CENTRAL customers/users, assist with queries, reports, etc.Provided training to users/customers prior to rollouts of new functionalityServed as Business Systems stakeholder rep for portal enhancements/usageServed as Business Analyst to leverage IS CENTRAL (Ivanti Cherwell) service management capabilities to support process improvements (requirements gathering, change and release management, application support)Integrated disaster recovery event tracking into service management tool/dashboardsPerformed quarterly audits of application Change approval processServed as Business Analyst for IT application upgrade/bug fix/enhancement releasesMapped application support team processes to drive continuous process improvement and measure against baselineServed on Ivanti Cherwell Service Management CAB (Change Approval Board) for bug fix and enhancement workCoordinated unified test environment upgrades using Ivanti Cherwell. Monitored/reported status to stakeholders during projectSupported SDLC by integrating workflow processes into Ivanti Cherwell Service Management tool and performed regular auditingConfigured Ivanti Cherwell to collect and report monthly application uptime metrics, ensured proper root cause analysis assigned and completed. Distributed metrics to stakeholders via dashboards and automated monthly emails.Gathered requirements from business system managers to implement Ivanti Cherwell service management dashboards for performance management/improvement/monitoring/metricsIntegrated ReqPro, Jira, and Doc-n-tools requirements and bugfix/enhancement tracking into Ivanti CherwellIntegrated business change approval and integration testing into Ivanti Cherwell change/release management process Application Dev/Support and Environment Management: 3Drove continual process improvement for application dev and support teamsCoordinated quarterly audit artifact collection, reviewed CAG (Compliance Auditing Guidelines) prior to audit submissionChaired monthly IS APP Roadmap meetings, updated and published roadmap for stakeholdersProvided/reviewed Salesforce CAG artifacts for quarterly auditsRolled out new application centric common file share repository and assisted staff with migrating artifacts to new structureRepresented Business System Application org for Unified Workspace efforts (desktop, Citrix, VMs)Perform and improved Salesforce migrations per SOX segregation of duties requirements and process controlsUsed CRM Fusion DemandTools to perform data manipulation/cleanup in Salesforce as neededTracked and published monthly application uptime statistics and distribute to stakeholdersCoordinated/tracked/reported UAT2 (unified test environment) refreshesServed on Unified Workspace team to maintain Citrix and VM test environment configurations to match user desktop configurations for integration testing as well as other Unified Workspace projectsPrepared Business systems applications disaster recovery/exercise documentationProvide application configuration and business analyst support for Leasing, CRM, Financial Management, Purchasing, Human Resources, Point of Sale, and Budget/Forecasting applications (ex: JDE, ANAPLAN, SALESFORCE, DocuSign, Peoplesoft, Workday, Basware, Taleo Et al.)Change Control/Release Management:Performed and published quarterly application migration compliance audits, ensure current process have proper controlsPerform Quarterly audit updates for Salesforce and updates for active/terms for licensingMonitored overdue or orphaned CRs (change requests), and worked to closeWorked with infrastructure and Change stakeholders to implement process improvements for CR/TasksServed as business systems rep for weekly CRB (Change Review Board) meetings, chaired meeting as needed Wellpoint/Anthem (Indecon contract): Sr. Configuration Engineer Oct. 2011 Sept. 2012(Full time, 40 hours per week), Indianapolis, IndianaProvide configuration management for mainframe and client-server developer teams and test environmentsAssist and backup the FEP Release ManagerDevelop/maintain topology maps for production/test environments for application platformsProvided gap analysis of DEV/SIT/UAT differences and wrote project charter for improving test environment fidelityInstituted process controls for governing test environments: SIT (system integration test) and UAT (user acceptance test)Conducted trade study for version control tool selection, coordinated rollout of ClearCase UCM for .NET development teamStood up a CM SharePoint site for central repository of topology and environment artifacts and reference materials Northrop Grumman: Configuration Manager, Data Manager, Software QA March 2000 Jan. 2010(Full time, 40 hours per week), Onsite at Raytheon Technical Services, Indianapolis, IN. Configuration Manager: V-22 Simulation Products June 2001 January 2010Provided Software Configuration Management (SCM) support for V-22 Simulation Lab Software development teamParticipated in successful CMM (level-3&4) CMMI (level-4&5) assessments for Raytheon Technical Services CorpImplemented new project and org-wide engineering processes for VDDS (V-22 Dynamic Display Simulation) software products group to comply with CMM and CMMI requirementsPerformed software builds, installed software for FQT, and released software to customers (Rational tools)Maintained source code and build logs using Rational CM toolsDeveloped, reviewed, and released deliverables for VDDS software running on Windows and Unix/Linux platformsChaired CCB (Change Control Board) meetingsMaintained document/change control using CM Synergy and Change Synergy.Distributed ECN (engineering change notices) and rollup requirements docs for VDDS software engineering teamDeveloped electronic release procedure for software/documents via V-22 website and the V-22 e-RoomProcessed/created change requests against software products and engineering process documentsMaintained online Project Notebook and performed yearly archival and instantiation of new Project NotebooksAttended and provided support (CM reports/metrics) for monthly Senior Management Review meetings and EVM (earned value management) processesVerified test requirements tracking via DOORSPerformed quarterly audits of file share artifacts required per contract and CMM L3 certification 4Completed training for Raytheon 6 sigma certificationUpdated CM plan for yearly project kickoffs and served as stakeholder/reviewer for project planning documents Data Manager: AS2E (Avionics software support) June 2007 January 2010 Software Quality Assurance Engineer: V22 Simulation Products March 2000 June 2001 Education: Master of Science Industrial Engineering, Purdue University, West Lafayette, Indiana Bachelor of Science Electrical Engineering, Purdue University, West Lafayette, Indiana |
