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Click here or scroll down to respond to this candidateCandidate's Name
West Orange, NJ Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEProfessional SummaryInnovative, resourceful IT Systems Specialist with leading and supporting enterprise-wide LAN/WAN hardware, operating systems, and applications for financial, pharmaceutical, and major utilities. Solid expertise directing large-scale system migrations, upgrades and platform standardization initiatives that improved system availability, stability, and maintainand end-users to meet long-term business objectives. Outstanding ability to gather and translate comability, while reducing operating costs. Using SharePoint to share files and run reports t at planning projects with IT management plex user requirements into practical, cost-effective software solutions. Uncompromising approach to customer support. Strong team leader and coach, highly skilled at building loyal, high-performance teams committed to quality and responsiveness.SkillsTECHNICAL SKILLSWindows 2016/2019 Server, Windows10, XP&7,8,MS Office 2010/2007, MS Project,Lotus Notes, IE, Firefox, Outlook, McAfee, Sametime, MS Exchange, SMS, SCCM, Ghost, Office Communicator, A/V installs.Adobe Acrobat, Remote Desktop, Firewall Security, POS, Wireless Networking, FTP, TCP/IP, Telnet, VPN,Active Directory, SharePoint, Remote Access, SIP,DHCP, DNS, VoIP, Video Conferencing,Blackberry, iPhone, iPad, Android, Windows Phone, BYOD MDM Meraki and BlackBerryMarimba, SAP, Magic, Rumba,HP Device Manager Thin clients, Intel Nuc's,Zoom, Teams, Jira, Confluence, Polycom, Lansweeper,Warranty Requirements AssetManagementNetwork Hardware and Software MaintenanceJira, Service Now, Remedy, Manage EngineWork HistoryTeam LeadCollabra/IBM, Somerset, NJ 06/2023 - 09/2023Led a team of 10 technicians in a project to update 1000 laptops to Windows 10.Provided guidance to technicians on laptop encryption procedures, ensuring data security.Regularly communicated project updates to management, highlighting progress and milestones.Managed and updated Excel spreadsheets with project data for effective tracking and reporting.Project was 99% completed on time.Sr. Desktop Support, 04/2019 to 04/2023Digital Room LLCProvided Tier 2 level support for end users, with a strong emphasis on C Suite Level, addressing and resolving help desk and IT-related issues promptly.Creating tablets by using MDM Meraki to add software and security to each tabletSupporting production computers on presses and cutters, shipping, pre-press and bindery machinerySupporting Windows 7 and Windows 10 and 11 OSWorking on Jira and confluence to manage projects and help other coworkers across the countryI also maintain the camera servers using Windows Server 16 and 19 for the US sites, making sure the cameras are recording and saving to the correct backup systems.Assist users with A/V issues in conference rooms using Zoom and Teams, also install software on local machines for home use.Working on a ManageEngine ticketing system for tickets we are moving over to a Jira ticketing system.Using Lansweeper to map out each facility so that each tech knows what is plugged into the switches of each facility.Conducted user administration duties, ensuring smooth onboarding/offboarding processes.Install, diagnose, repair maintain and upgrade all hardware and wireless equipment to ensure optimal network performance.Processed new hires, created new email accounts domain accounts, and configured rights and folder permissions while following protocol and procedures.Collaborate with systems and network team to support the installation of new servers and network hardware.Leveraged remote desktop support systems, including TeamViewer, for efficient issue resolution and user assistance.Maintain user accounts, file, and print server permissions as well as AD accounts.Assisted in development of system security protocols.Technical Support Supervisor, 10/2017 to 08/2018Altice USAReported customer service performance metrics and other KPIs to senior management and suggested improvement strategiesMentored team members to apply quality customer service techniques.Installed and supported collaboration tools ( teams and zoom )on desktops.Elevated performance with skilled supervision, training, work direction, and guidance for personnel.Sr. Desktop Support, 05/2016 to 01/2017Apex/DTCCSuccessfully led a project to deploy over fifty vpn laptops with developer software and supporting developers.The laptop project was to convert developers from using personal computers to using company equipment it was 100% successful and on time.Was an O365 Administrator where I created users and added them to the portal.Assisted users with A/V equipment in conference rooms.Used Service Now ticketing system for managing tickets and asset managementI imaged all laptops with a company image and added needed software to each machineWith this they would need to have software installed so that they would be able to vpn into their company vpn and access DTCC email at the same timeAll users needed admin access to their laptops to be able to write code and access company data for their jobMade sure users had firewall access to programs needed and able to access vpn in both companiesInstalled all software and operating systems on all laptopsConverted over three hundred users from blackberry to BYOD using Good Technology on Blackberry MDM to control all of the devices.Giving new hires new blackberries or replacing broken deviceAbility to diagnose and repair wireless network issues.Giving users access to BYOD on their personal devices and giving vendors access to wifi in the buildingsTeaching users how to install either android or iOS devices for BYOD.Assisted in development of system security protocols.Sr. Desktop Support, 01/2016 to 03/2016Randstand/Quest DiagnosticsImaged laptops and desktops to company specs for over two hundred devices at three main sitesAdded users to new groups in active directory once their computer was imaged to new operating systemLeading a team of two to upgrade laptops and desktops for usersMade sure users were able to use wireless networks on their laptopsInstalled new operating systems on new laptops or did upgrades for users to a new operating systemMade sure all information was copied and that all programs were installed on new machinesMade sure machines with legal holds were updated correctlyMade sure all information was put into service now ticketing system that machine was updatedTaught techs how to refresh machines from how to install software and copy over dataSupervisor of IMAC, 06/2015 to 12/2015HCL/Deutsche BankManaging a team of seventeen technicians of various projects and day to day activities for the IMAC teamHeld team meetings to manage expectations, make team changes, let team know the direction of the company and what the expectations were, where we stood in metrics daily and weeklyLead team from not meeting sla to 98% met of sla in a three-week period.Trained my team on how to install A/V software and how to troubleshoot it.Making sure everyone knew the build process, troubleshooting, how to deploy machines and install applications for users.In the process of teaching all techs how to configure and troubleshoot blackberry and android and iPhone with company email and address booksIn charge of hiring and firing also inputting and approving payroll in SAPRan matrix reports on all technicians able to see daily, weekly, and monthly statsPresenting reports to upper management on a weekly basis.Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.Evaluated employee performance and conveyed constructive feedback to improve skills.Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.Leveraged data and analytics to make informed decisions and drive business improvements.Collaborated with upper management to drive strategy and implement new processes.NRB Technician, 11/2014 to 03/2015Matrix/Verizon WirelessAble to troubleshoot and resolve service impairments related to, roaming (domestic and international), transport services (LEC, Long distance), network hardware & software faults (both switch and cell), translations, and voice and data network elementsIsolation and resolution of wireless voice and data faults includes correlating customer complaints with network element performance to resolve service impacting conditions; driving troubles to resolution by engaging internal and external resources providing accurate and timely documentation of actions taken to inform other Network technicians of problems found and solutions for those problems.Desktop Support, 07/2014 to 09/2014Tek Systems/Valley HospitalUpgrading all computers in hospital to Windows 7 with new image put on all machines that needed to be upgradedBuilding new computers to replace old computers in all units of hospitalMaking sure all data is backed up and restored to new computerMade sure all applications needed were reinstalled and workingEnvironment, Win7, MSOffice2010, McAfee, Rumba, GhostStore System Support, 01/2014 to 04/2014The Children's PlaceUpgrading all US stores to POS 2.2 with new server and update software on the registers.Installed wireless networking on servers so that I could communicate with the server once installed.Imaging new servers for each store and training managers how to use the new software.Able to log into server remotely and configure registers and all back-office hardware remotely.Desktop Support Tech, 10/2013 to 11/2013Alphanumeric/Glaxo Smith KleinUpgrading Windows XP to Windows 7 with the company imageOnce imaged added new machine and use to active directoryPerform systems configuration and administrationReplace any applicable hardwarePerform system/hardware troubleshootingPrepare legacy systems for salvagePrepare new systems for set up and delivery to client sitesEnvironment: Win7, Outlook2007, MS Office 2007, Remedy, Active DirectorySupport Analyst, 09/2012 to 10/2013ChanelSupporting all Chanel employees with support of all computer problemsThis includes the field agents and the boutiques with support of POSField agents were upgraded with new image on laptops and win7/office10 done in 3 phases and supported with setup of all peripheralsProviding users with complete computer services from password resets to installing softwareSupporting MAC desktops with login problems and software problemsReports in SAP and entering data by using SharePoint to do thisIPAD rollout to boutiquesAssisted users with A/V in conference roomsRollout of iPhone with company email and appsEnvironment: Windows 7/XP, Lotus Notes 8.5.3, PcAnywhere, SharePoint, Apple OSX, Magic, Active Directory, MSOffice 2010Next Level Business/Baxter, New Providence, NJ 5/12-7/12Desktop Support Level IIIProvided support to clients for all computer problems and password resets.Focus on primarily server-side security Digital Forensic Technology and Techniques.Developed and validated procedures for conducting digital forensic examinations.Specializing in Digital Forensics is required to conduct an investigation on devices such as hard drives and flash drives.Refresh new laptops with Win7/XP image and old laptops make ready for lease return to Dell. Backing up and restoring data. Providing software through AD push and local installs. Making sure all company hardware is accounted for on Marimba.Environment: Windows XP/7, Windows Server 2003, MS Outlook/Exchange 2007, Office 2007/2010, Service Request Management System (SRMS), WIM, eDiscovery, Active DirectorySenior Desktop LAN Support/Jr. Project Manager, 04/1997 to 04/2004PRUDENTIAL FINANCIALProvided comprehensive server/desktop hardware, operating system and software support for a Windows 2000/NT based LAN/WAN environmentSite had 2000 users in main building; supported 500 of these in-house users as well as 100 top executivesLed the implementation and maintenance of system security/anti-virus software as well as hardware/software upgrades, server backups and user trainingEvaluated system performance and sold management on the need to upgrade and standardize the server infrastructure system-wideLed the subsequent enterprise migration from Windows NT to 2000 for over eight hundred usersSet up directories and controlled user privileges in a SCCM environmentAssigned user ID's and access rightsSet up conference rooms for A/V use with polycoms.Configured and installed IBM/Toshiba laptops with standard operating systems and applications, PCMCIA modems and network cardsProvided technical support to over 100 remote users nationwideStandardized the desktop operating system environment on Windows XP while deploying PCMCIA modems and network cards, dramatically improving system availability, stability and maintenanceIdentified and successfully executed numerous IT cost-cutting measuresPrepared backup and archiving procedures, ensuring conformance with established security proceduresStarted the pcfulfillment process that ordered and processed computer equipment and software for over 2000 usersEnvironment: Windows 2000/NT Servers/Workstations, Lotus Notes, Sharepoint, Internet Explorer, Remedy, SMS 2.0, MS Office Professional, Remote Explorer, VPN, GhostCoordinated cross-functional teams to determine timely delivery and compliance of project requirements.Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.Crafted and maintained project plans and schedules to meet organizational objectives.EducationMaster of Science: Information Technology, MIS, 05/2004Stevens Institute of Technology - Hoboken, NJBachelor of Science: Electrical Engineering, 01/1996New Jersey Institute of Technology - Newark, NJCertificationsMicrosoft Certified Professional, Win NT 3.51 Server and Workstation, Win NT 4.0 Server, Project Management in Organizations, Implementing a Windows 2000 Infrastructure, VoIP installation training and VoIP Certification |
