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Click here or scroll down to respond to this candidateCandidate's Name
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Cell Phone PHONE NUMBER AVAILABLEE-mail: EMAIL AVAILABLEExperienced individual with excellent leadership and organizational skillsSUMMARY OF QUALIFICATIONSFluent in English and Spanish; Proficient in all MS Office Suite programs. Customer service skills, clerical office work.EDUCATIONTouro College: New York School of Career and Applied Studies, New York, NY 6/2014Bachelors Degree in Social Science (Human Services)Touro College: New York School of Career and Applied Studies, New York, NY 6/2012Associates Degree in Social Science (Human Services)PROFESSIONAL EXPERIENCEGood shepherds, New York, NYHousing Specialist Youth Shelter April 2023- PresentAssist the client with applying for permanent housingAssist client with learning how to maintain permanent housingCoordinate with HRA and other city agencyWork with other Housing managements New Destiny, C&C, NYCHA, Section 8, Lemele & WolffAssists with submission of FHEPS / Cityfeps packetTrain Housing specialist and Case Management with learning how to submit housing application and FHEPS packetAccompany clients to housing interview and apartment viewingsProvide Housing notes into HRA CMS database as well HRA systemWalmart Superstore, Kearny, New Jersey August 2021-March 2022Front End Cashier Part-TimeSafe Horizon, New York, NYHousing Specialist Domestic Violence shelter November 2016- 2022Assist the client with applying for permanent housingAssist client with learning how to maintain permanent housingCoordinate with HRA and other city agencyWork with other Housing managements New Destiny, C&C, NYCHA, Section 8, Lemele & WolffAssists with submission of FHEPS / Cityfeps packetTrain Housing specialist and Case Management with learning how to submit housing application and FHEPS packetAccompany clients to housing interview and apartment viewingsProvide Housing notes into HRA CMS database as well HRA systemAddie Mae Collins Head Start, New York, NY 2/2005- 2016Family Service CoordinatorEnroll children into the program and follow the progress of the children throughout their time in the program.Nurtured 128 children; age range of 2yrs-5 years old including children with special needsProvided information about services to families in the Head Start program, including direct services to families by assisting them in determining family strengths, needs, and goals.Worked collaboratively with staff to provide comprehensive, integrated services for the familiesCompiles and maintains family case records of services provided.New York City Parks Department, New York, NY 10/2001- 9/2002Front Desk ReceptionistWelcomes visitors by greeting them, in person or on the telephone; answering or referring inquiriesDirected visitors by maintaining employee and department directoriesMaintains security by following procedures; monitoring logbookPromoted gym membership and maintained attendance records for the after school programSuper Shuttle, Queens, NY 3/2000- 7/2000Customer Service RepresentativeEnsured that customers were picked up and dropped off on time from the home and airport.Kept accurate up-to-date information on shuttle capacity and occupancy to ensure van were not over crowdedResolved service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. |
