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Click here or scroll down to respond to this candidate?Candidate's Name , LSSBB, CSM, PMP, ITILEMAIL AVAILABLE ? PHONE NUMBER AVAILABLEsenior technology program - project managerStreet Address + years? success in guiding relationship building and systems implementation initiatives for global organizations.Performance-driven IT professional adept at guiding large-scale, high-risk projects through full software development and project cycles. Proven track record in business operations, collaborating with C-level executives on technical roadmaps. Strong in strategic planning for future growth, with expertise in staff management, security, and managed services. Solid background in migration, cloud computing, and SaaS, backed by numerous certifications.Highly skilled in client engagement, budget management, contract negotiations, and continuous improvement. Exceptionally adept at working with all levels of internal and external management to ensure customer-centric buy-in. Director of multiple complex projects while meeting deadlines and budgeting expectations. Engaging team leader committed to analytical thinking, relationship management, and quality assurance.Core Competencies:? Accounting / Finance? Order Management? Asset Management? Business Integration? Vendor Management? Leadership? Security Management? Enterprise System Integration? Supply Chain Management? Computerized Maintenance System? Driving Customer Experiences? Coaching & Mentoring? Risk Management? Network Architecture? Requirements Gathering? Cyber and IT Security? e-Business Strategy? Change AgentI bring to the table a strong aptitude for navigating complex technical environments, particularly in infrastructure management. With hands-on experience in SDLC and proficiency in Agile methodologies, I have a comprehensive understanding of project management principles and a track record of delivering high-quality solutions within specified timelines.Systems Development Life Cycle (SDLC), Joint Application Design (JAD), Rapid Application Design (RAD), Object Oriented Analysis and Design (OOAD), Unified Modeling Language (UML), Rational Unified Process (RUP), CSC CATALYST,Waterfall methodology, Agile methodologies, Jira application developmentProfessional ExperienceKoozie Group?(previously BIC Graphic North America), Clearwater,?FL 8/2021 ? PresentPromotional Products Industry?PROGRAM / PROJECT MANAGERResponsible for leading project teams and managing activities associated with several large and small long-term projects within a flexible Oracle environment that manages information and applications. As Project Manager for Project Royal 2.0, I led the integration of KOOZIE GROUP and IMAGEN Brands, establishing a unified Go-To-Market strategy. By focusing on Oracle EBS, cross-entity enhancements, and rigorous process evaluations, we streamlined sales and service teams, enhancing support and order management efficiency. Our collaborative, cross-functional approach prioritizes user needs, business goals, and technical options, ensuring a smooth transition and laying the groundwork for scalable growth and operational efficiency.?Key Achievements:? Provided standard methodologies for planning projects and engendered in the deployment of PromoStandards - standardizing and enabling the quick flow of information between suppliers and distributors and coordinated corporate support for remote locations.? Created project plans, tracked key milestones, adjusted project plans, and assigned resources to meet business unit needs. Identified and mitigated issues and risks.? Managed project resources and worked with vendors and business users to evaluate, recommend, and implement proper technical solutions. Led continuous improvement and facilitated the use of company core business processes.CITY OF SAN ANTONIO, San Antonio, TX 12/2014 ? 08/2021Municipal Government ? Aviation GroupPROGRAM MANAGER / SENIOR PROJECT MANAGERDirected multiple complex, high-risk projects for San Antonio's Aviation department, overseeing costing, integration, team productivity, tracking, and documentation for infrastructure planning. Lead requirement gathering, ensuring adherence to timelines and budgets.Key Achievements:? Building Customer Experiences: Generate stage plans and prioritize documentation, risk reports, and change requests. Guide the implementation phases and enforce quality assurance. Streamline PCI Security Compliance projects and schedule all project deliverables, milestones, mandatory functions. Track project scope and risk mitigation to determine possible delays and initiate problem resolution.? Project Portfolio: Property Management System, Identity Management System, Video Surveillance System, Access Control Systems, CBP Biometric Exit, Noise Abatement Monitoring, Computerized Maintenance System, Parker System, Common Use System, Consolidated Rent-A-Car Facility, High Water Detection System, Windows Server Upgrade, GA FIS Facility / FIS Renovations, MUFIDS, Passenger Information Systems for Airports, FileNet Records Management System, Faster Asset Management System, Fleet Budget Forecast Tool, Vital Statistical System.BT AMERICAS (BRITISH TELECOMMUNICATIONS), Dallas/Fort Worth, TX 3/2006 ? 1/2014Digital Transformation / IT Professional Services (IT Consulting & IT Support)SENIOR INFRASTRUCTURE PROJECT MANAGERNavigated project staff on broad range of small and large-scale multinational projects. Engaged with the operations and business development departments during project inception to safeguard compliance with job processing standards. Provided consulting and business analysis services along with proactive team management. Trained users on communications, PC, and IP security network defense initiatives. Administered network security evaluations to secure the accessibility of extremely sensitive applications within multiple projects.Key Projects (Global Services/INS):Philips Global Network One WAN: Sr. Infrastructure Project Manager - IT Professional Services:? Organized the implementation of Philips flagship project One-WAN. Deployed the internet-centric WAN strategy Global Project to migrate from the Philips Network to a BT WAN ?private network? for North and South America locations. More than 36K users accessed the network externally within 67 countries and 550 locations.PepsiCo GENNXT Network Migration: Sr. Project Manager - IT Professional Services:? Spearheaded network implementation and circuit migration from legacy systems/ technology to the BT GenNXT MPLS circuit. Served as the intermediary for PepsiCo and BT with 580 locations in the South American region.? Oversaw network implementation (Review Governance, Review Process, Procedures, and Tools). Analyzed all critical PepsiCo Business Unit /Country Level constraints, along with additional network service and security projects.American Airlines (AA): Infrastructure Project Manager Call Center - Airlines Industry:? Project-managed enterprises for IT architecture, infrastructure, Internet, Telephony, and other technologies. Used internal, contractor, and offshore resources for large-scale projects worth more than $900K.? Restructured call center operations increasing first call resolution from 20% to 60% and rectified within guidelines from 70% to 95%. Slashed processing from 14 days to 4.5 days.? Project-managed the Call Center Buildout and Network Migrations business ventures within the Airline industry.Bristol-Myers Squibb Diamond IP DNS/DHCP Project:? Directed cross-functional business teams in the network (DNS & DHCP) services infrastructure implementation applying the full project management lifecycle. Aided customer-tailored HIDS and NIDS tuning and analysis.ADDITIONAL EXPERIENCEPROJECT MANAGER (INDEPENDENT CONTRACTOR)? United Services Automobile Association (Project Manager ? P&C Insurance Firm).? Affiliated Computer Services (Infrastructure Project Manager ? IT Professional Services)? Transamerica Real Estate Tax Service (Sr. Project Manager ? Property Management)? Argonaut / Verizon Co-Location (Infrastructure Project Manager ? (Insurance Firm)? Alliance Healthcare, Dallas/Fort Worth, TX Director / CIO IT ? (Healthcare Firm)? IBC Corporation, - Trans World Airlines (TWA) IT services. ? Director of PMO ? (Airline Transportation)? Customer Computer Services, El Paso, TX - Managing Director ? (IT Professional Services Firm)Education and CredentialsBachelor of Business Administration in Management Science & Accounting (BBA)University of Texas at El Paso, El Paso, TXGraduate Coursework in Management ScienceUSAF Air University, Montgomery, ALCertifications? Certified Project Master (CPM)?? Certified Program Director (CPD)? Institute of Project Management Certifications? Certified Project Officer (CPO)? Certified Project Professional (CPP)?? Lean Six Sigma Black Belt Certification (CSSC)? Lean Six Sigma Executive Champion? Management Professional (PMP)? ITILv3 Certification Certified Scrum Master (CSM)? Cloud Computing Certification (CCC) (Fundamentals)Community LeadershipCoronado Bible Church & Grace Church, Panama City, Republic of Panama 3/2012 ?4/2014Ministry Group / Field ServiceSocial Services Volunteer? Established and volunteered for the men?s ministry group at an English-speaking church within the Republic of Panama.? Performed missionary work on behalf of the church, similar to that of the U.S. Peace Corp. Improved volunteer efforts by supporting multiple entry-level duties, saving valuable time for full-time personnel.? Spread the Word and provided in-demand support services to Panama citizens including food and essentials. Partnered with community leaders, organizations, and public agencies to promote the church?s community service programs. |
