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Click here or scroll down to respond to this candidateCandidate's Name
https://LINKEDIN LINK AVAILABLEPHONE NUMBER AVAILABLEEMAIL AVAILABLEEXPERIENCEForward Platform, St. Louis, MO Intake SpecialistApril 2022 December 2023Responsible for reviewing applicationsContact applicants vis phone call, text messages and emails to initiate initial outreachRequest and review required documentation from applicantsReview applications before verifying so that case management team can reviewFollow up with Forward Payments when landlords or applicants have not received their paymentVerify SAFHR funds were received to avoid double paymentsReview completed documents from landlords/property managersReview documents for potential fraudComplete follow-ups per case management notes after reviewsRequired to have 12 cases in review complete status per weekCommunicate with applicants through phone calls, emails, and texts messages to communicate program requirements and collect any missing or incomplete informationCollect, upload and store required program eligibility documentation and other required information in electronic databasesAdhere to all communication guidelines for outreach through phone calls, emails and text messagesUpdate applications with correct or missing data; review all applications for completeness and accuracyMake initial eligibility determination based on individual program requirementsMaintain timely and accurate case notes in applicant filesUtilize the FORWARD platform and other data management tools to organize and analyze the data submittedMeet all production and quality goals for outreach and applicationProvide excellent customer service to program participantsWork closely with applicants to ensure that applicants fully understand program requirements and are frequently updated on application and grant process throughAccurately and promptly respond to inquires about the programQueen of Peace, St. Louis, MO-Compliance OfficerJanuary 2022-March 2022Updated clients annual recertificationsAssured filed had all the necessary documents for the annual recertificationsNotified applicant of the annual appointment and their scheduled inspectionUpdated HMIS of all household changesAssisted clients with searching for housing if not renewing leaseConducted hearingsConducted inspections, if necessaryAttending meetings with Mo. Dept of Mental HealthHousing Authority of St. Louis County, St. Louis, MO Client Communications ManagerJuly 2018 January 2022 Act as the communication liaison for over 7,000 voucher clients, 10,000 waiting list clients, vendors, landlords, caseworkers, and financial institutions for the following: Housing Choice Voucher program, Section Eight program, Social Services, and key initiatives for HASLC Developed Annual Communication Strategies for multiple departments to improve client interactions and satisfaction Supervised operations staff and clerical personnel to ensure positive and efficient communications with landlords and clients Investigated and developed corrective actions on payment issues for vendors participating in HASLC programs Maintained current knowledge of Housing and Urban Developments Housing Choice Voucher regulations and procedures Developed and distributed best practice techniques for communication with clients and vendors for all operations Collaborated with senior leaders to provide staff with effective tools and training Supported interdepartmental communications for the following: Inspections department, HCV program, Section Eight program, supervisors, and clerical staffAssist landlords and property managers with completing the required paperwork for participation in the HCV ProgramEDUCATIONFontbonne University - Bachelor of Arts in Business Organizational Studies (2009)St. Louis Community CollegeAssociate of Applied Science in Administrative Office Systems (2001)SKILLSContinuous Improvement Contract Reviews Cross Functional Communication Government Regulations Innovative Problem Solving Interpersonal Relationships Legal Research Landlord Communications Landlord and Tenant Relations Microsoft Office Paperwork Review Patient Interactions Supervision of Operations Teamwork Participation Troubleshooting process errors Yardi Client Outreach Legal Research Contract ReviewsACHIEVEMENTS Deputy Registrar for St louis County Election Board Prepare victim's impact statements for 27th Ward in the City of St Louis Secretary for the Block Captain in the 8800 Block of Park Ln |
