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PHONE NUMBER AVAILABLEEMAIL AVAILABLESUMMARY:Detail oriented with solid organizational skillsStrong customer service and interpersonal skillsA team player but able to work independentlyExcellent communication skillsAble to multi-task in fast paced environmentPersistent, driven and adaptableSKILLS: Bilingual, Customer service, MS Word, Excel and PowerPoint, Proficient in internet research and word processing, inventory control, automotive knowledge, great communication skills verbal and written.EDUCATION:Franklin Covey Leadership program 2017Infantes Catholic School, Guatemala High School, Diploma 2007EMPLOYMENT HISTORY:Toyota of Stamford, Stamford CTSeptember 2023-Present: Parts SpecialistHelp maintain our parts inventoryLocate parts using our computer systemOrder out-of-stock itemsProvide cost estimates to potential customersIssue purchase orders to external suppliersAssist with invoicing and payment processingPerform administrative dutiesThe Waters Edge at Giovannis, Stamford CTJune 2023-December 2023: WaiterGreeting guests and taking drink and food ordersStaying attentive to the needs of guests in the dining/party areaDelivering food from the kitchen to the guestsEnsuring the food order is made correctly by kitchen staff and looks presentable for guestsFollowing health code standards with regards to the handling of foodPerforming shift duties like delivering racks of cups to the service station, rolling silverware, pre-bussing tables, wiping tables and removing debris and more24/7 Intouch, Guatemala CityDecember 2021-May 2023Assist all customers through inbound calls, emails, and/or chats.Communicate a variety of information to the customer.Be an active listener and help resolve customer inquiries.Provide a meaningful and positive experience with every customer interaction.Learn and retain a thorough working knowledge of all existing and new products and services.VOLUNTEER WORK:2023: Building One Community, Stamford, CTAnswered phones and emails; computed data entryMaintained files and folder; administrative duties |