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Click here or scroll down to respond to this candidateCandidate's Name
EXPERIENCECOLORADO STATE DEPARTMENTCDHS - SYSTEM ADMINISTRATOR - IT OPERATIONSAUGUST.2021 - PRESENT- Administrates access and permission changes to all users within the Salesforce environment.- Supports modern operating systems and apps within agent desktop hardware and mobile devices.- Collaborates and escalates with internal and external teams to test and deploy Salesforce changes.- Manages all actions and requests to document edits in Staging, UAT, and Production environments.- Tracks all changes, bugs and reported errors within Jira and other project tracking software.- Responsible for staying within object limits, user capacity, storage and database performance.- Creates reports to provide insights and extracts data to further develop the environment. APPLE INCCUSTOMER PRODUCT SPECIALISTJUNE.2021 - DECEMBER.2021- Knowledgeable in Apple product development cycles and experience with managing global projects.- Facilitates functional team discussions consisting of negotiations, compromise and collaborations.- Tracks all issues and resolutions through internal or external teams and facilitates communications.- Manages and promotes growth of products and services within new and existing customer accounts.- Provides great customer experiences in any environment and is invigorated by customer interactions.- Utilized efficient and professional communication to accurately identify and solve customer needs.- Proactively obtains new skills and knowledge on emerging technologies to prepare for new releases. COLORADO STATE DEPARTMENTSUPERVISOR - SUPPORT SPECIALIST - CDLEJANUARY.2021 - AUGUST.2021- Provided remote technical support for several hundred agents within the state of Colorado.- Collaborated and escalated with the necessary internal and external teams to resolve technical errors.- Participated in troubleshooting, upgrade preparations, and error correction in sensitive environments.- Provided analysis of all product malfunctions and resolutions and created related documentation.- Developed demos and knowledge base articles to train agents on new products and features. DELL TECHNOLOGIESTECHNICAL TEAM LEAD - CONVERGED INFRASTRUCTUREJANUARY.2014 - JANUARY.2021- Participated in troubleshooting, upgrade preparations, and error correction in sensitive environments.- Familiar with implementing and troubleshooting Nexus switches and B-Series or C-Series servers.- Familiar managing and troubleshooting Linux, VMware vCenter, and ESXi virtual environments.- Remotely completed initial configurations and admin tasks within Linux and VMware vCenter.- Fluent in advanced troubleshooting skills and methodologies within a heterogeneous environment.- Applied advanced platform and technical expertise while utilizing standard operating procedures.- Analyzed compute, network, storage and virtualization logs to diagnose errors and provide solutions.- Performed remote troubleshooting to resolve incidents and identify root cause analysis within SLA CERTIFICATIONCertified ConvergedInfrastructure AssociateCompTIA A+Converged Systems and HybridCloud Platform AssociateGoogle AnalyticsITIL 4 FoundationsSecurity Assessment &Penetration TestingUnited States: Export ControlsVMware Certified Associate: DataCenter VirtualizationTECHNOLOGYAmazon ChatsAmazon Web Services (AWS)Apple (iOS, macOS)Avaya PhonesCisco PhonesCisco WebExConfluenceFileZillaFive9 PhonesJiraLinux (Mint, Debian, Ubuntu)Microsoft (Office, OS, Teams)RealVNCSalesforceServiceNowSlackSolarWindsVMware ESXiVMware vCenterZenDeskZoomTECH PROFESSIONAL EMAIL AVAILABLE PHONE NUMBER AVAILABLE/pre> |
