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Cell: PHONE NUMBER AVAILABLE EMAIL AVAILABLEProfileHighly motivated and looking to advance to a new, challenging opportunity. Successful as project leader and looked to as a subject matter expert by both team members and business liaisons in former Information Security role.Key SkillsExcellent project management and organizational skillsTeam playerHighly motivated self-starterWorks proficiently with minimal directionExcellent customer service skillsCreates strong partnershipsCommunicates effectively with all levelsExtensive ability to multi-task and prioritize accordinglyProactive and forward thinkingExperienceInformation Security Experience:At the request of Management, served as Team Lead for Information Security in addition to primary job responsibilities. This role includes but is not limited to: daily monitoring of the Life Teams ACD phone stats and work load; weekly reporting of ACD results; and monthly Quality Review reports for all business units.Proficient in systems administration including, but not limited to, RACF, Active Directory, UNIX/SQL, ITIM, Business Objects and Citrix.Understands the importance of maintaining confidentiality work with financial banking applications for high profile companies such as JPMorgan, Bank of America and Federal Reserve.Excellent organizational skills managing multiple projects in addition to daily work responsibilities.Provide support for major system releases, requiring extensive knowledge of all security applications, troubleshooting skills and the ability to think outside the box to obtain resolution.Serve as a resource for the team with questions and assistance on difficult requests.Provide guidance and assistance to technical and non-technical business partners.Administrative Experience:Served as Administrative Assistant for approximately 300 Customer Service associates, and directly supported the Customer Service Office management staff. Duties included, but not limited to:oMaintenance of divisional and personnel files.oScheduling meeting, taking phone calls and daily management of managers calendars and email.oInput associate attendance, overtime hours, part-time hours, and resolved any payroll issues.oCoordinated supplies for the Call Center associates. This included monitoring and maintaining, ordering and distribution.oAssisted management with coordination of special projects, such as employee recognition events and mandatory associate training classes.oAssisted Work Force Management, area responsible for cross-site day to day facilitation and forecasting of Call Centers with 1000+ associates.Professional AccomplishmentsVendor Relationship ManagementSelected as lead for significant key vendor access projects including the initial start-up and build out of access requirements for new vendor sites (both domestic and international) and functions, across business units.Provide core and after hours support to Service Provider Governance (the Prudential vendor relationship management team for vendors).CSO SupportPartnered with the (CSO) Customer Service Office support group on major projects and releases, requiring coordination with multiple business partners. Projects include Lotus Notes upgrades, CSO Desktop to Citrix conversions, and staged releases for company-wide systems upgrades.Considered a SME resource for troubleshooting CSO issues.Risk Management MoveCoordinated move of Risk Management from (CTM) Corporate Technology Management to (FM) Financial Management business group.Managed detailed project plan to ensure each task was completed in accordance with identified timeline.Assigned and coordinated tasks amongst team members.Established communication methodology to ensure executives were kept apprised of the progress achieved each week.Work History2019-2021CashierCircle K2019-2020CashierSheps Discount2017-2019CashierWalmart2016-2017Office ManagerCouriers Express2015-2016Outbound CallsSave a Child Charity2013 - 2014System Security SpecialistBlue Cross Blue Shield, Jacksonville, FL2010 - 2013Information Security SpecialistPrudential, Jacksonville, FL2004 2010Sr. Information Security AssociatePrudential, Jacksonville, FL2001 2004Information Security AssociatePrudential, Jacksonville, FL1997 - 2001Administrative Assistant /Sr Administrative AssistantPrudential, Jacksonville, FL1996 - 1997Service AssistantPrudential, Jacksonville, FLEducation and TrainingExcelling as a First Time Manager SeminarExcelling as a Team Leader SeminarHow to Become a Better Communicator SeminarStandard Operating Procedure (SOP) Writing ClassProviding Professional Customer Service WorkshopGetting Things Done (David Allen) seminars |
