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Candidate's Name
EMAIL AVAILABLEPHONE NUMBER AVAILABLEProfessional SummaryPersonable customer service and administrative support professional dedicated to providing the highest level of customer service with a strong focus on accuracy and attention to detailOutgoing and efficient with the capacity to multi-taskStrong data entry skills; typing speed 45+ WPMExtensive background in records maintenance and data entryProfessional ExperienceCurrent employer Kemper InsuranceSept 2023-presentLicensed Insurance agentFebruary 7, 2022-Sept 2023Delaware Life Annuity Co.RemoteReview and Process Annuity ApplicationsReview supporting documentationsProcess funding paymentsCorrespond with Agents and Policy holdersSeptember 2021-February 2022Navient (Department of Education)RemoteReceived inbound calls to answer questions such as loan balance, interest rates, Payoff amounts and repayment optionsAssisted with completing applications to submit for processingWebsite Assistance with navigation and completing applicationsAccept paymentsMake updates to account information as neededMake outbound calls to follow-up with borrowers to verify information or provide account updatesSubmit tickets to back office for various inquiriesJune 2020-September 2021Navient (Unemployment Contract)RemoteCustomer Service RepresentativeAssist claimants by answering questions pertaining to their Unemployment claimIdentify and resolve any issues on the claimEscalate claims to Claim Adjudicator for further reviewUpdate system with pertinent informationPlace call backs to claimants for follow-upFebruary 2018- June 2020NiSource (Columbia Gas) Gahanna, OHQuality Assurance CoordinatorProof work performed and system generated by field technicians for accuracy and completeness of service line recordsManage confidential and sensitive information utilizing DIS/WMSMonitor incoming records and distribute to QA/QC Coordinators within Lotus NotesWork closely with Operating Centers, Field Technicians and Construction Coordinators to research records for account status to make decisions and recommendations within established guidelinesEducationAmerican School of TechnologyTechnical Degree  Administrative Medical AssistantDevry UniversityBachelors of Science- Human Resources Management (Continued Education)