Candidate Information Name Available: Register for Free Title Administrative, Office, Quality Assurance, Forklift certified Target Location US-IN-Lebanon Email Available with paid plan Phone Available with paid plan

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Candidate's Name
Lebanon, IN Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEAuthorized to work in the US for any employerWork ExperienceCollege CoordinatorHerff Jones, LLC - Indianapolis, INJanuary 2021 to Present Extensively utilizes Excel, Sharepoint, Oracle and Microsoft systems. Proofreads more than 1,000 college and high school announcements for graduation. Communicates regularly with sales representatives for college and high school graduation. Formatted more than 7,000 lists of names for diplomas, cover orders and plaques for high schools, colleges and many others to assure customer satisfaction. Quality Assurance Agent/Customer Service Representative Illinois Tollway/Chicago Lighthouse For The Blind - Chicago, IL July 2016 to July 2020Began as entry level Customer Service Representative, consistently receiving superb monitor reports until being promoted Monitors 630 minutes of customer service calls per week as Quality Assurance Agent Types personalized evaluations for each representative monitored Monitors short calls for call manipulation Utilizes SAP and Calabrio systems proficiently Since being promoted to Quality Assurance, escalated calls have declined among representatives Departmental Yeoman/Administrative AssistantUnited States NavyDecember 2010 to December 2014 Generated thousands of Reactor Department's Awards, Evaluations and correspondence while aboard the USS NIMITZ Advanced from E1 to E5 in under 3 years Consistently received favorable evaluations and awards for performance Supervised junior sailors Received training in damage control and first aid EducationAssociates of ArtsTruman College - Chicago, IL2015 to 2018HIGH SCHOOL DIPLOMAGLENBARD EAST HIGH SCHOOL2005Skills SAP SharePoint Typing Quality Assurance Data Entry Oracle Microsoft Excel Databases Filing Customer service Typing Office management Data collection Quality assurance Workday Personal assistant experience SharePoint Oracle Proofreading Microsoft Access Databases Technical support Clerical experience Leadership Administrative experience Organizational skills Microsoft Office Microsoft Powerpoint Microsoft Word Microsoft Excel Microsoft Outlook Communication skills Driving PeopleSoft Accounting Pivot tables Cash handling Math Computer skills Customer support Cash register Computer literacy Front desk Basic math Google Docs Information security Supervising experience Account management Office experience Research Document managementCertifications and LicensesDriver's LicenseAssessmentsWork motivation  ProficientNovember 2023Level of motivation and discipline applied toward work Full results: ProficientWarehouse safety  ProficientJuly 2023Using safe practices in a warehouse settingFull results: ProficientWork style: Reliability  ProficientNovember 2023Tendency to be reliable, dependable, and act with integrity at work Full results: ProficientInside sales  ProficientJanuary 2024Understanding and responding appropriately in sales scenarios, and performing common sales calculationsFull results: ProficientManagement & leadership skills: Impact & influence  Proficient January 2024Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: ProficientSales skills  ProficientAugust 2023Influencing and negotiating with customersFull results: ProficientCustomer service  ProficientJuly 2020Identifying and resolving common customer issuesFull results: ProficientCall center customer service  ProficientJanuary 2024Demonstrating customer service skills in a call center setting Full results: ProficientCustomer focus & orientation  ProficientAugust 2023Responding to customer situations with sensitivity Full results: ProficientAttention to detail  ProficientMarch 2023Identifying differences in materials, following instructions, and detecting details among distracting informationFull results: ProficientCase management & social work  ProficientNovember 2023Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teamsFull results: ProficientAdministrative assistant/receptionist  Proficient March 2023Using basic scheduling and organizational skills in an office setting Full results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.