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Fremont, Ohio Street Address  Phone: PHONE NUMBER AVAILABLE Email: EMAIL AVAILABLEQUALIFICATIONS Over 24 years of customer service experience Work independently and collectively with initiative Efficient and detail oriented Strong ability to manage multiple tasks ReliableEDUCATIONHigh School Diploma Graduation: 1998Gibsonburg High School Gibsonburg, OhioMarketing Education Certification Graduation: 1998 Vanguard Vocation Center Fremont, OhioEXPERIENCECrown BatteryCustomer ServiceFremont, Ohio October 2020-Present Enter sales orders, transfer orders, and create purchase orders for parts, batteries, and chargers. Invoice sales orders and purchase orders as required. Quote parts or chargers when required. Answering phone calls from customers, transferring to appropriate warehouse, regional sales managers and or locations. Contacting vendors for product availability, price, and status checks Manage communication flow between production for shipments of parts, including tracking orders with both vendor and in house items. Process credits as required.CMC GroupCentury Label February 2000-October 2020Customer Service/Order Entry/Sales Support/Customer Care Representative Bowling Green, Ohio Manage customer service and administrative tasks timely and efficiently Persistent in obtaining information and problem solving without supervision Provide support for customer service, customers, and sales representatives Enter orders and quotes, with a primary focus on National and Distribution accounts Process product orders with attention to detail, including the editing and organization of product to proper Stations Track statuses of orders to make sure they meet their scheduled delivery date Manage communication flow between sales, graphics, and manufacturing regarding specific orders Develop new customer relations through telephone contact and sales activity Process credits as required.ADDITIONAL SKILLS Microsoft Word, Excel, Outlook, and Microsoft Dynamic AX, Microsoft CRM, Microsoft Dynamics Nav, Microsoft 365 Business Central, Microsoft Teams, Snip It, Snip & Sketch. References available upon request.