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Hollywood, FL Street Address EMAIL AVAILABLE PHONE NUMBER AVAILABLEOBJECTIVETo secure a full-time position in a remote Customer Service Position utilizing my educational skills, customer service knowledge and management experience in a fast pace organization to further gain knowledge and grow withinSKILLS & ABILITIESCustomer Service &Management ExperienceTeam TrainerExcelWordScheduling & PayrollMicrosoft ExcelEXPERIENCECREW MEMBER MCDONALDSDECEMBER 2002 DECEMBER 2004Processed customer payments via drive thru and in store Responsible for greeting guest, taking orders and processing payments via drive thru and in store; providing a friendly atmosphere for guest, uphold a clean dining area, maintain proper cleanliness standards for hygiene and foodASSISTANT MANAGER MCDONALDSDECEMBER 2004 AUGUST 2006Managed crew and maintained leadership within the team by acknowledging recognition, monitoring safety, creating schedules, observing sales, meeting daily goals, processing team payroll, assisting in new hire hiring process/orientation and upholding McDonalds core valuesTEAM MEMBER MACYSMARCH 2007 FEBRUARY 2008Assisted customers in choosing clothing apparel, itemized purchases and processed payments using POS system, organized and replenish clothing on the salesfloor, shelves and countersCUSTOMER SERVICE REPRESENTATIVE ALORICAAPRIL 2008 MAY 2009Accountable for receiving calls and contacting customers while providing exceptional customer service, meeting daily contact limit, reviewing customer accounts, team trainer for new hires,SUBSITUTE TEACHER BRIDGE TO INDEPENDENCE PRIVATE SCHOOLMAY 2009 MAY 2010Responsible for children in class, teaching provided lesson plans and forming weekly plans if needed, creating end of day behavioral reports, grading papersWAREHOUSE SELECTOR C & S WHOLESALE GROCERYJUNE 2013 FEBRUARY 2014Responsible for building pallets within a certain time frame, selecting products and preparing for delivery; meeting daily product quotaCERTIFIED FORKLIFT OPERATOR C & S WHOLESALE GROCERYFEBRARY 2014 NOVEMBER 2015Maintaining cleanliness, training potential operators, assisting with shipping and receiving Specialist, transporting pallets, processing inventory, ensuring accurateMUSIC PRODUCER/DISC JOCKEY WE THE BESTNOVEMBER 2015 - PRESENTResponsible for managing artist, scheduling shows and tour dates, forming itinerary and artist line up for events, creating beats, hotel accommodations for artists, managing expenses, curating playlist for eventsEDUCATIONFLORIDA MEMORIAL UNIVERSITY, MIAMI FLORIDAPUBLIC RELATIONS AND COMMUNICATIONS2006 - 20082010 - 2012LEADERSHIPPHI BETA SIGMA INCORPORATED MEMBERREFERENCESAvailable upon Request |