Candidate Information Title Call Center Administrative Assistant Target Location US-TX-Lubbock	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
Search 2 million Resumes Keywords: City or Zip:	Related Resumes Call Center Representative Lubbock, TX Call Center Human Resources Lubbock, TX Customer Service Call Center Lubbock, TX Call Center Representative Lubbock, TX Call Center Lubbock Tx Lubbock, TX Administrative Assistant Data Entry Lubbock, TX Administrative Assistant Office Lubbock, TX

EDUCATIONStreet Address   Completed core classes, emphasis in BusinessNew Mexico Junior College, Hobbs NMStreet Address   Completed core classes, emphasis in BusinessUniversity of Phoenix, Distance LearningStreet Address   Bachelors Degree, Business AdministrationEastern New Mexico University, Portales NM2017  Texas Real Estate Sales Agent License (previous)WORK EXPERIENCE2019  2020 Strategic Management Services, Lubbock TX OXY Permian Leak Tracking System  Lead TechnicianAccountable for daily operation of the leak and spill reporting process. Lead to call center for all leak/spill reports, prepared daily/weekly reports aiding in compliance with the Environmental Protection Agency, accountable for accurate failure reporting via several databases (Maximo, SAP). Prepared charts and graphs via excel for data reporting. Accountable for daily operation of the flare and venting reporting process. Lead the call center for all flare/vent reports as well as the data entry for all initial flare/vent events into the appropriate database. Schedule and synchronize group meetings and agendas. Take meeting minutes and complete summary of meeting items details for distribution to participants. Create weekly plan of action for meeting issues discussed. Assisted with reviewing/approving inspection records for the relief device preventative maintenance program. This included identifying failures from test reports, elevating concerns found to technical subject matter experts, and ensuring that any valves operating in a deficient state had appropriate notifications in our databases so that repairs could be tracked to completion.2017 - 2019 Synergy Enterprises, Lubbock TX Office Administrative AssistantAccountable for daily opening of the business office, handled all office calls and greeting of office guests. Maintained and organized all office inventory and point of sale material. Accountable for processing distributor orders. Managed office mail system tracked all incoming product samples and maintained the schedule as well as received incoming shipping deliveries. Processed sales commission checks and worked with manufacturers and distributors to renew operator contracts. Organized and prepared any materials/reports needed by sales staff for upcoming food shows and broker presentations. Assisted with food booths at food shows. Completed all other duties as assigned.2012 - 2014 Lubbock Police Department, Lubbock TX Office Administrative Assistant, Patrol DivisionPreformed administrative and customer service duties. Acted as a liaison between city departments and outside vendors to maintain working relationships. Answered incoming calls for civilian or company inquiries regarding case reports and notified officers to respond to callers. Accountable for receiving and organizing subpoenas for patrol officers then notifying via paging system. Reviewed and maintained distribution of patrol incident reports, crash reports, safety and personal injury reports. Monitored the reconciliation of monthly credit card statements for the patrol division to ensure documentation was correctly submitted to accounting department. Planned and coordinated employee benefits distribution policies and renewals. Purchased, inventoried, and accounted for all office supplies used in the Patrol Division. Maintained all confidential patrol personnel files. Maintained compliance with record retention and destruction policies. Assist with payroll entry, completed necessary forms (HR2s) for employee new hires, employee resignations, pay increases, and departmental transfers. Assisted with new employee interview process. Completes Direct Payment Requests (DPR) to submit payments to outside vendors and for employee reimbursements. Coordinated itineraries and information from internet, email, and other resources to complete and process travel paperwork with necessary back-up documentation for travel approval by Assistant City Manager. Acted as a notary for the City of Lubbock Patrol Department.2008 - 2011 Securus Technologies, Clayton NM Field Site AdministratorMaintain 600 bed facility inmate phone data base. Daily 10-key data entry for inmates allowed calling list into the Securus phone database. Replaced and repaired phones located in inmate housing pods. Troubleshot technical line problems and created work order tickets for certified technicians for escalated issues. Completed daily reports to document work orders and repairs. Handled daily customer service issues to the public and the facility such as questions about the phone system, calling issues, and general information about the customer set-up procedures.2008 - 2011 GEO Group Inc., Clayton NM Security Threat Intelligence Unit (STIU) MonitorResponsible for maintaining and controlling access to facilities, operating various access control devices, metal detectors, x-ray equipment and other screening devices. Monitored all inmate phone calls for illegal activities. Utilized facility camera system for investigating theft, misconduct, inappropriate behaviors, altercations and incidents pertaining to both staff and inmates. Assisted with interviews of inmates and staff to determine liability and document details of incidents. Completed weekly Security Treat Intelligence Unit (STIU) reports sent to the state offices. Transcribed inmate phone conversations for court proceedings. Assisted with investigations and collection of evidence for criminal court hearings. Compiled evidence for inmate and staff investigations to determine non-criminal disciplinary actions.2006 - 2007 New Mexico Income Support Division, Clayton NM Receptionist/Data ClerkProvided customer service to clients by answering all calls, answering questions, and resolving complaints. Screened, processed, and approved LIHEP (energy assistance for needy families) applications. Screened & processed Medicaid, TANF, and SNAP applications to determine the level of need for immediate assistance. Maintained all client files. Assisted case workers with various tasks such as gathering information, setting up electronic funds, and determining fraud cases.2000 - 2003 Premium Standard Farms, Perico TX ClerkData entry into Excel. Extensive 10-key data entry into sow database to account for every animal on the farm, approximately 2000 animals per day. Prepared weekly, monthly, and quarterly reports for management about the status of the animals. Cross-trained in different departments as needed such as purchasing, receiving, and answering phones. Assisted with accounts payable/accounts receivable.REFERENCES Available upon request