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Click here or scroll down to respond to this candidate?Candidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Dallas, TXSummaryExperienced, motivated, and results-oriented Scrum Master with over 8 years of experience leading cross-functional teams in the successful delivery of projects such as migration, UI/UX, and ITSM, using SDLC with continuous integration and continuous development. Proven expertise in facilitating agile scrum ceremonies, skilled in conflict resolution, coaching, and mentoring team members to foster collaboration and teamwork. Committed to continuous process improvement, with a track record of identifying and implementing enhancements to boost efficiency and effectiveness. Proficient in managing multiple projects simultaneously, employing Scrum, Kanban, and other agile frameworks tailored to specific business functions.Key Strength? Facilitation skills: Showcasing the ability to facilitate and lead Scrum ceremonies such as sprint planning, daily stand-ups, sprint retrospectives, Sprint Review and product backlog refinement.? Adaptability: Demonstrating the ability to adjust to change and lead teams through uncertainty and ambiguity.? Conflict resolution: Skilled in identifying and clearing impediments for scrum team(s), effectively communicating any issues to the leadership team to facilitate timely resolution and project progress.? Technical knowledge: Displaying a good understanding of technical aspects of software development and the ability to communicate effectively with technical team members.? Communication and interpersonal skills: Showcasing the ability to communicate with team members, stakeholders, and leadership effectively, and to build strong relationships with team members.? Results-oriented: Supports resource planning for delivery/execution, ensuring the efficient allocation of resources to meet project objectives and support Risk Mitigation & Managing end-to-end of the project life cycle.ExperienceAgile Coach / Scrum Master Jun 2022 - PresentIntegra Partners Remote ? Dallas, TX? Facilitating Agile transformations within organizations, helping teams and management transition from traditional methods to Agile practices, is a significant achievement. This could involve large-scale Agile implementations across multiple teams and departments.? Demonstrating how Agile practices have positively impacted the organization in terms of faster time-to-market, improved customer satisfaction, and increased ROI, leading to tangible business results.? Support cross-functional developers in overcoming impediments and aid the Product Owner in backlog refinement, focusing on prioritization, determining dependencies, and ensuring that tickets, stories, or requirements meet the Definition of Ready? Coaching the scrum team in adopting the five scrum values 'Commitment, Focus, Openness, Respect, and Courage' these are the practical guidelines that shape the behaviors and mindset of a Scrum team.? Oversaw four teams, each consisting between 8-9 team members, I spearheaded the web and mobile application deployment initiative. The primary objective of this project is to establish a seamless connection between Orthotics and Prosthetics (O&P) and Durable Medical Equipment (DME) providers, health plans, and their patients.? Support and reinforce the rules of Scrum, Built-In Quality practices from Extreme Programming (XP), Work in Process (WIP) limits from Kanban, and any other norms the team has adopted? Successful delivery of the project Incorporate a billing system that simplifies the claims processing between providers and health plans, reducing administrative overhead.? Extensive experience in Agile methodologies, including Scrum and Kanban, with a focus on continuous improvement.? Managed portfolios encompassing Integration of telehealth functionalities to enhance remote consultations, ensuring patients can access healthcare services conveniently. with a broad understanding of project dynamics and the ability to tailor Agile or traditional project management approaches based on the unique requirements of each project.? Cross-Functional collaboration between different departments, teams, and stakeholders within an organization to ensure a smooth flow of information and coordination, which is crucial in large and complex projects.Project Manager/ Scrum Master Apr 2019 - Mar 2022BBVA Remote ? Dallas, TX? Creating an environment where continuous learning, experimentation, and innovation are encouraged, leading to a culture of agility and adaptability within the organization.? A seasoned Scrum Master becomes adept at resolving conflicts within teams, helping team members collaborate effectively, and ensuring a positive and productive work environment.? Led agile ceremonies such as daily stand-ups, sprint planning, and retrospectives to enhance communication and collaboration within cross-functional teams.? Implemented Agile methodologies to streamline project workflows, resulting in a 95% increase in team productivity.? Led and managed 6 projects through the entire project lifecycle, resulting in a 70% improvement in project delivery efficiency.? Collaborated with stakeholders to define project scope, objectives, and deliverables, ensuring alignment with organizational goals.? Monitored and reported project progress, identified potential issues, and implemented corrective actions to keep projects on track? Developed and maintained detailed project plans, schedules, and budgets, consistently meeting or exceeding project milestones.? Partnered with product owners and stakeholders to prioritize and manage product backlogs, aligning with business objectives and delivering valuable solutions.? Led CRM implementation increasing efficiency 60%. Conducted requirements analysis and stakeholder alignment. Oversaw integration with workflows to streamline customer interactions, enhance data access, and boost operational excellence.Account Payables Specialist Jan 2017 ? Feb 2019Excelle Financial Services Inc Dallas, TX? Processed a high volume of invoices with precision, ensuring strict adherence to company policies and procedures.? Effectively managed vendor inquiries, promptly resolving issues and nurturing positive relationships.? Conducted thorough reconciliation of vendor statements and meticulously handled monthly aging reports to guarantee timely payments.? Optimized accounts payable processes, resulting in a 20% reduction in processing time.? Validated and authorized payments through a meticulous three-way match (purchase order, receiving, and invoice) process.? Reconciled vendor statements, efficiently resolving discrepancies and fostering improved relationships with vendors.? Spearheaded cross-functional collaborations to streamline accounts payable workflows, achieving a notable 15% reduction in processing time.? Collaborated across departments to enhance invoice approval workflows, contributing to overall process efficiency.? Played a key role in the implementation of automated accounts payable systems, significantly boosting accuracy and operational efficiency.? Assisted in preparing month-end and year-end financial reports, ensuring the utmost accuracy in financial statements.? Managed the preparation and processing of weekly check runs, ACH payments, and wire transfers.? Implemented cost-saving measures, resulting in a commendable 50% reduction in late payment fees.Customer Care Representative Dec 2016 ? Nov 2017D.R Horton Homes Arlington, Tx? Delivered outstanding customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction.? Managed a large volume of inbound customer calls, attentively listening to concerns and providing accurate information and guidance.? Exhibited robust problem-solving skills by identifying customer needs and suggesting suitable solutions, leading to enhanced customer loyalty.? Worked collaboratively with cross-functional teams to escalate and resolve intricate customer issues, ensuring timely resolution and fostering positive customer relationships.? Provide expert-level support to customers through various channels, including phone, email, and live chat.? Resolve complex customer issues by demonstrating in-depth product knowledge and understanding of company policies.? Proactively identify and address customer needs, contributing to increased customer satisfaction and loyalty.Technical SkillsProficient in Microsoft Office Suite including SharePoint, Word, PowerPoint, and emphasis on advanced Excel capabilities3 years of proven experience driving customer engagement and growth through strategic email marketing campaignsExpertise in leveraging enterprise-grade email service providers (ESPs) such as Iterable, Braze, KlaviyoStrategic Sales, Relationship Management, Revenue growth and NegotiationCRM Tools (e.g Salesforce, Agile CRM, Nimble e.t.c)Strong command of email marketing best practices including audience segmentation, personalization, list growth, deliverability optimization, and performance analyticsDemonstrated track record as a customer advocate, ensuring client needs are prioritized and addressed effectivelyAnalytical mindset skilled at interpreting data to make informed, optimization-focused decisionsInnovative thinker who generates creative ideas to enhance email marketing strategies and campaignsPossess strong business acumen, blending strategic and innovative thinking to successfully drive marketing initiativesExceptional organizational and project management abilities, adept at multitasking and meeting deadlines in fast-paced environmentsExcellent written and verbal communication skills enabling effective teamwork and synergy in achieving marketing goalsAligned with the mission of improving financial access for all, reflecting a dedication to social impact and responsibilityReorganized skills into more logical groupingsQuantified email marketing experienceHighlighted specific areas of expertise and demonstrated capabilitiesIncorporated client-centric and strategic mindsetEmphasized collaboration and communication strengthsEducation and Training ?? Binary University Puchong, Malaysia ? B.Sc. in Business ManagementNov 2009 - July 2012? The Polytechnic Ibadan Nigeria ? Diploma in Hospitality ManagementJun 2003 - Sep 2005Certifications? CSM (Certified Scrum Master) - Certified? PSM (Professional Scrum Master) - Certified? Project management professional (PMP) ? Certified.?SAFe? Scrum Master (SSM)?Certified? SAFe Agilist (SA)?PMI Agile Certified Practitioner (PMI-ACP)?Certified Accounts Payable Professional (CAPP)Websites, Portfolios, Profiles? https://LINKEDIN LINK AVAILABLEVolunteer? Mission Arlington (Charity) March 2023Reference: Available upon request |
