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Click here or scroll down to respond to this candidateCandidate's Name
SUMMARYExperienced ambassador and cashier with 9 years of experience in customer service and retail operations. Proven ability to resolve guest concerns and ensure a rewarding shopping experience.Applying for the position of Senior Guest Service Coordinator to provide exemplary customer service and drive customer loyalty. EXPERIENCEAMBASADOR & CASHIERSPROUTS FARMERS MARKET October 2022 - Present, US, TX, Dallas Introduced and marketed products with confidence and poise, enhancing customer engagement and streamlining their purchasing decisions. Boosted sales through inventive serving suggestions and comprehensive product presentations, utilizing advanced POS tools for weekly showcases. Upheld exemplary product quality standards, preparing over 100 items per shift, while also educating customers on distinct features. Efficiently oversaw Ambassador, Cashier, and display stations, ensuring product availability and consistently achieving high customer service ratings. Personal CookDONNA COMPTON March 2018 - May 2020, US, TX, Dallas Consistently cooked diverse lunch, appetizers, and dinner menus for groups of 5-7, welcoming a new set of clients every Monday, ensuring fresh and varied culinary experiences. Prioritized health-conscious menu planning, accommodating special diets, and meeting individualized dietary requirements, displaying adaptability and client-centric focus. Demonstrated culinary expertise and commitment to hygiene by consistently adhering to the highest standards of safety and sanitation during meal preparations. Elevated kitchen efficiency, notably reducing meal preparation time, while assisting employers in crafting meals tailored to specific dietary needs. Executive Administrative AssistantSteak & Ale and Bennigan's April 1994 - May 1997, US, TX, Dallas Collaboratively designed comprehensive training materials, ensuring effective and standardized onboarding for new personnel. Orchestrated travel logistics for two Vice-Presidents and coordinated monthly travel for 50+ Managers-in-Training, inclusive of hotel and in-house meeting arrangements. Seamlessly interfaced with Food Purchasing, Marketing, and Human Resources departments to foster cross-functional collaboration. Authored and streamlined various forms of correspondence, from detailed reports to crucial meeting notes, bolstering internal communication. Managed incoming communication channels, promptly answering calls and emails, ensuring accurate information dissemination and fostering efficient business correspondence. Delivered exemplary secretarial support, adeptly managing office operations while fostering strong working relationships and ensuring timely scheduling and correspondence for management.General ManagerKFC April 1989 - May 1994, US, TX, Dallas Managed one of only three "All You Can Eat" restaurants in DFW, fostering best practices through weekly team meetings and knowledge sharing sessions. Oversaw store profitability using an integrated approach encompassing financial reporting, sales forecasting, inventory management, customer service, and employee training. Executed strategic hiring and termination decisions based on employee performance, work ethic observations, and feedback from various stakeholders to maintain an optimal team dynamic. Spearheaded comprehensive employee training, imparting crucial skills in customer service, food preparation, food handling, and inventory control. Attained a commendable 95% Guest Service rating through focused staff training, motivational meetings, and dedicated weekly mentoring sessions. Diligently maintained impeccable standards in cleanliness and food handling while efficiently managing schedules and ensuring payroll adhered to budgetary constraints. EDUCATIONAssociates Degree of Restaurant ManagementDel Mar College Corpus Christi, Tx 1988 3.85 Bachelors of EducationMinor in Health University of Texas Austin, Tx 1987 3.4 CERTIFICATIONSFood Handlers TABCDallas, Tx 2023 Dallas, Tx 2022Can prepare and sample products to Guests Can sell & Serve alcohol beverages SKILLSExcellent with Customers, Self-taught cook, enjoy learning everything in the food world Dallas, Texas, United States EMAIL AVAILABLE PHONE NUMBER AVAILABLE/pre> |
