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Title Project Manager Customer Service
Target Location US-OH-Columbus
Email Available with paid plan
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1Candidate's Name
Street Address , USAEmail: EMAIL AVAILABLE / EMAIL AVAILABLE LinkedIn: https://LINKEDIN LINK AVAILABLE Mobile Phone: +1-614-384-1787Organization Development Practitioner (ODP)Project Development & Management Partnership Development & Management. Technical Training and Capacity Building. Policy Advocacy/Campaigns. Expense Reporting. Document & Database Management Partnership Building and Management. Customer Service Process Facilitation & Improvement Media Engagement and Relationship Management. Calendar Management Civil Society Development. Donor Reporting. Project Monitoring, Evaluation & Learning. Social Research. Correspondence Creation, Editing, and Tracking Operational Streamlining Meeting and Presentation Coordination.HIGHLIGHTS OF SKILLSProgram Design & ManagementManaged the day-to-day operations of nonprofit organizations to ensure efficiency and impact.Drafted successful grant proposals to secure funding for important community projects.Secured funding through successful grant writing efforts to support various projects and initiatives.Organized and executed successful fundraising events to support important causes.Advocated for marginalized populations by leading community initiatives and campaigns.Managed budgeting activities to ensure effective allocation of resources and financial sustainability.Coordinated project management tasks and successfully met deadlines and deliverables. Partnership Development & ManagementIdentified and established partnerships with local community organizations and leaders.Collaborated with internal teams to align community initiatives with organization goals and values.Collaborated with stakeholders to gather input, build consensus, and drive strategic decision-making.Engaged with community members to build relationships, foster collaboration and promote participation in programs and events.Administration & Finance ManagementAnalyzed data reports to extract key insights and trends relevant to organizational goals.Utilized group dynamics principles to enhance team collaboration and performance.Resolved conflicts within teams or between individuals to foster a positive work environment.Collected bio-data & registered Internally Displaced Persons (IDPs) Refugees.Coordinated all aspects of large-scale event planning, from venue selection to scheduling speakers.Managed and motivated volunteers to ensure effective support for various projects and initiatives.Implemented new systems/procedures to improve information management and workflow.Regularly assisted in the resolution of day-to-day administrative and operational challenges across departments to improve operations.Operational StreamliningFacilitated capacity-building workshops to enhance skills and knowledge within teams.Monitored and evaluated program effectiveness to drive continuous improvement and impact.Delivered engaging training sessions on diverse topics to improve employee skills and knowledge.Facilitated discussions and activities to promote effective communication and problem solving.Conducted thorough monitoring and evaluation of program outcomes to ensure effectiveness and efficiency. 2Developed strategic plans to guide organizational growth and achieve long-term objectives. Community OutreachManaged outreach events by coordinating logistics and engaging participants.Led advocacy campaigns to raise awareness, promote social change and influence policy decisions.Advocated for marginalized populations by leading community initiatives and campaigns.Engaged with the community through targeted outreach initiatives to increase awareness and participation. TechnicalProficient in Microsoft Office Suite, Adobe, Employee Database Management PROFESSIONAL EXPERIENCEGrassroots Community Development Advocates  Sierra Leone (GraCDA-SL) 2020  2023 Executive DirectorDrove strategic planning efforts to align organizational goals with community needs.Evaluated program effectiveness to make data-driven decisions for improvement.Implemented innovative fundraising strategies to increase revenue and support mission-driven work.Planned and implemented community engagement events and initiatives to promote community cohesion and development.University of Management and Technology (UNIMTECH), Freetown, Sierra Leone 2017 - Present Part-time Lecturer/Tutor (remote)Taught and assisted over 3750 candidates prepare for the Bachelor of Arts (BA) in Community Development Studies, Higher Teachers Certificate (HTC), Ordinary National Diploma (OND) and Higher National Diploma (HND).Taught and prepared candidates for the Bachelor of Arts (BA) in Community Development Studies in Gender & Development, Fundamentals of Public Policy, National Development Policy, Project Planning & Management, Strategic Management, Decentralisation, Strategic Thinking, Voluntary Sector Management, Health Sector Management, and Policy Development & Advocacy.Serves as External Examiner for the Higher Teachers Certificate (HTC), Ordinary National Diploma (OND) and Higher National Diploma (HND) commissioned by the Teaching Service Commission (TSC). Marie Stopes Sierra Leone (MSSL) 2016  2020Policy, Advocacy, Communications & External Relations (PACER) ManagerIdentified and established partnerships with local community organizations and leaders.Researched policy issues to provide informed recommendations and insights to decision-makers.Created communication plans and effectively conveyed organizational messages to target audiences.Developed advocacy strategies to advance the organization's mission and achieve policy objectives. IBIS Sierra Leone 2008  2016Organization Development (OD) Programme FacilitatorCompiled detailed reports summarizing project progress and outcomes for key stakeholders.Facilitated capacity-building workshops to enhance skills and knowledge within the team.Implemented various OD frameworks to drive organizational change and development. CARE International in Sierra Leone 2000  2008Community Outreach OfficerEstablished strong partnerships with local organizations to collaborate on community-based initiatives. 3Designed and implemented new programs to address the needs of the community.Engaged with community members to foster relationships and promote participation in programs and events. EDUCATIONUniversity of Washington Global Health E-Learning, Certificate in Policy Development & Advocacy in Global Health. Institute of Public Administration & Management (IPAM), University of Sierra Leone (USL), Master of Development Management (MDM)Njala University College (NUC), University of Sierra Leone (USL), Bachelor of Science in Education (B.Sc. Ed).

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