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Operations Manager Resume Jacksonville, ...
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Title Operations Manager
Target Location US-FL-Jacksonville
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 Candidate's Name  | Jacksonville, FL | PHONE NUMBER AVAILABLEEMAIL AVAILABLE|https://LINKEDIN LINK AVAILABLE PROFESSIONAL SUMMARY
Program Manager and Military Veteran with a Secret Security Clearance and over 20 years of proven experience managing cross-functional educational, training, and defense programs. Possesses a comprehensive background in air traffic control, aviation, operations, and project management. Accomplished leader with extensive experience building cross-functional teams, implementing professional development plans, and utilizing instructional strategies to enhance learner experiences. Adept at continuous process improvement, strategic planning, learning management systems, and professional development. Career supported by a Master of Business Administration in Project Management.      Personnel Management      Bilingual (Spanish)      Air Traffic Control      Data Security      Project Management      Data Analysis
      Program Management      Quality Assurance      Strategic PlanningPROFESSIONAL EXPERIENCEOperations ManagerUnited States Navy   Naval Air Station Jacksonville						    2017   2022
      Directed a team of 61 staff members to achieve their highest performance levels, overseeing their compliance with organizational standards and successfully accomplishing job tasks. Demonstrated exceptional leadership during organizational assessments of 11 programs, earning an "Outstanding" rating for the Naval Air Training and Operating Procedures Standardization (NATOPS) annual inspection.      Managed a streamlined supply ordering process, overseeing the timely procurement of essential items for multiple projects. Through meticulous adherence to budget allocations, accomplished a notable 15% reduction in procurement expenses while upholding optimal inventory levels.      Spearheaded the installation and introduction of the Standard Terminal Automation Replacement System (STARS) platform, marking the Navy's first facility to adopt this cutting-edge technology. Managed the creation and execution of 12 simulated training scenarios, effectively leveraging the STARS capabilities and streamlining the training and qualification process for over 50 personnel.
      Directed and executed the calendar rotation for 52 operation supervisors, resulting in a remarkable achievement of over 1000 hours of mishap-free flight operations. This accomplishment showcased effective leadership and operational excellence and significantly bolstered overall safety protocols, instilling confidence in the team's capabilities and fostering a culture of reliability within the organization.
      Provided operational and logistical support, facilities, and quality of life programs for 130 Tenant Commands including 4 squadrons, 4 service schools, a Naval Hospital, and 22,000 service members of the U.S. Department of Defense maintaining 100% mission readiness. This support structure enhanced operations, improving efficiency and morale, resulting in sustained high-level performance.      Ensured effective communication and adept problem-solving by implementing best practices, nurturing collaboration among stakeholders and over 20 vendors to provide service for more than 200,000 spectators attending the Naval Air Station Jacksonville Air Show. This exceptional approach led to the organization receiving state recognition for outstanding performance and dedication to mission success.Operations Program ManagerUnited States Navy   Naval Station Mayport			     				     2014   2017      Oversaw the career growth and mentorship of a team of 48 personnel, effectively communicating career-enhancing programs and opportunities. This approach resulted in 36 individual career advancements and the successful achievement of mission objectives.
      Executed in-depth risk assessments, proactively identified potential project delays, and collaborated closely with stakeholders to formulate and implement effective risk mitigation plans. These efforts guaranteed the project
                                                                                                                      Candidate's Name , PAGE 2delivery and accomplishment of the Tri-base Navy Ball project while upholding strict compliance, staying within the allocated $100,000 budget.
      Collaborated with cross-functional teams to rebuild the sexual assault & response publication that provided procedural expectations and behavior mandates for over 3,000 personnel. The revitalized publication ensured regulatory compliance and served as a comprehensive resource, fostering a safer and more respectful workplace culture.
Training & Development DirectorUnited States Navy   USS Iwo Jima 	   		     					     2012   2014      Oversaw an executive needs analysis on two primary air traffic control procedural publications, dedicating over 200 hours to overhauling the manuals. This effort improved safety and operational efficiency by 25% and earned zero discrepancies during the biennial evaluation process.      Implemented agile project management methodologies, to develop an adjusted training program which produced 74 new qualifications and over 50% promotion rate, both well above organizational norms. The success of this agile approach enhanced individual skill and contributed to the overall resilience and effectiveness of our team.      Directed comprehensive training for over 600 professionals to ensure seamless adoption of program changes and adherence to new standards. This involved designing and implementing power point training modules, conducting interactive workshops, and providing continuous support that resulted in a higher increase of proficiency, productivity, and overall satisfaction.EDUCATION | CERTIFICATIONS
Master of Business Administration Project Management | Brenau University (2022)Bachelor of Science Aeronautics | Embry Riddle Aeronautical University (2011)Certified - Air Traffic Controller (US Navy, 2006)TECHNICAL COMPETENCIESSoftware: Microsoft Office Suite 365Operating Systems: Mac / Microsoft Windows

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