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Click here or scroll down to respond to this candidateCandidate's Name
Email EMAIL AVAILABLE Address Street Address
Phone PHONE NUMBER AVAILABLESkilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner. Work History2015-07 - 2023-08 AssistantAZ, Joe Schulte, TucsonFiling, prepare leases take messages relay work orders cleaning rental properties, help with landscaping I make sure the properties are maintained, I improved the relationship between tenants and the landlord improving his retention ratesI competently work without supervision saving time and money Processed payments and applied to customer balances Delivered exceptional customer service and maintained calm and professional demeanor Counseled tenants on payment options and arranged installment agreements Directed day-to-day collections functionsResearched accounts and completed due diligence to resolve collection problems. 2006-09 - 2008-11 Captioning AgentCall, TucsonGenerated error-free transcripts with skilled capturing and proofreading Skilled at working independently and collaboratively in a team environment Attended virtual department meetings, contributing to ongoing improvement initiatives and addressing emerging performance concernsMaintained functional and productive workspaces, prioritizing quiet atmospheres for call quality and clarity Answered live online chats to give quick answers and solve problems faster. 2018-03 - 2021-10 Leasing ConsultantHSL, TucsonCollected rent and tracked resident payments and information in computer system Distributed and followed up on tenant renewal notices Resolved conflicts between tenants regarding noise, encroachments, and parking Verified tenant incomes and other information before accepting lease applications Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processesCollected monthly rent payments and other fees, always properly recording, and processing money Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirementsCompleted annual rent calculations using housing database software Implemented and enforced policies and procedures to maintain properties to highest standards Collected and maintained careful records of rental payments and payment dates Monitored and tracked payments and expenses, providing timely and accurate financial reports Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.2013-04 - 2014-07 WorkerDorado, TucsonFollowed detailed directions from management to complete daily paperwork and computer data entry Performed wide-ranging administrative, financial and service-related functions Increased customer service success rates by quickly resolving issues 2010-01 - 2013-01 Assistant ManagerBiltmore Properties, TucsonProcessed security deposit refundsResolved conflicts between tenants regarding noise, encroachments, and parking Completed final move-out walk-throughs with tenants to identify required repairs Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary serviceVerified income, assets, and expenses, and completed file tracking sheet for each applicant Oversaw monthly collections and maintained high payment rates by building positive relationships with tenantsWorked closely with clients to facilitate appropriate loans, inspections, and credit reports Planned special events such as lotteries, dedications and project tours. 2010-02 - 2012-01 Customer Service RepresentativeBilling, LTD marketing, TucsonOffered advice and assistance to customers, paying attention to special needs or wants Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concernsAnswered constant flow of customer calls with minimal wait times Clarified customer issues and determined root cause of problems to resolve product or service complaints Participated in team meetings and training sessions to stay informed about product updates and changes Utilized customer service software to manage interactions and track customer satisfaction Tracked customer service cases and updated service software with customer information Calculated correct order totals, updated accounts, and maintained detailed records for inventory managementTrained new personnel regarding company operations, learned all the different programs or departments and earned reputation for exceeding service standard goals. Education2010-01 - 2010-01 General, GEDPima adult education, Tucson2021-01 - 2021-01 Education, Team buildingCCEI, TucsonSkillsPunctualityDelinquent account managementCredit adjustmentsTime managementProblem-solvingPersuasion techniquesObserving responsesRecordkeepingCreative problem solvingAccount managementProfessional telephone demeanorAdministrative supportEditing and proofreadingFlexible and AdaptableLanguagesEnglish |
