Candidate Information Name Available: Register for Free Title Project Manager Customer Success Target Location US-WA-Vancouver Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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Candidate's Name
P r o j e c t M a n a g e rStreet Address  NE 38th Ct.Vancouver, WA Street Address
PHONE NUMBER AVAILABLE EMAIL AVAILABLESUMMARYHello! I'm Chareesa, a dedicated and results-driven Project Manager with a strong background in Customer Success. My passion is to foster client relationships, guide teams toward success, and ensure customer satisfaction throughout the project lifecycle. I am proficient in strategic planning, process optimization, and effective communication. I excel in fast-paced environments, adeptly managing multiple projects and achieving project objectives through collaborative teamwork.E D U C A T I O N  EXPERIENCEPortland State UniversityBA, ManagementBA, Human ResourcesS K I L L S
Customer ServiceAdaptabilityRisk ManagementChange ManagementResource ManagementAgile MethodologyBudgeting/ForecastingTeam LeadershipDocumentationJira/Asana/TrelloMS Office/G SuiteS T R E N G T H S
Always PositiveThere is no good or bad news.. justnews my previous manager wouldsay. I live by this now. We are allworking toward the same goal andcan figure it out together.CommunicationSpeed and clarity are what I strive toprovide.AdaptabilityAnything can happen. My job is tomake necessary adjustments to keepus on track and on the same page.Jan 23  Sep 23Project Manager  Customer Success  Siimpl Successfully orchestrated and managed customer success projects from inception to completion. Developed project plans, including budgets, risk assessments, resource allocation, and clear communication strategies. Monitored project progress, proactively addressing out-of-scope requests, and maintained open and effective communication with stakeholders and developers. Ensured client and team satisfaction by consistently delivering on- time and following up post-project.2015 - 2019 and 2022  2023Software Developer  Slalom, Wrench Developed reusable Salesforce components to enhance productivity for customer projects. Deployed features to improve user experience and re-designed projects across various platforms in a Scrum workflow. Collaborated on projects with prestigious clients, including Bill and Melinda Gates Foundation, T-Mobile, SightLife Surgical, Microsoft, and Pike Place Market Foundation. Enhanced customer success through the integration of digital marketing tools and website upgrades.2012 - 2014Office Manager  Tag Creative Simultaneously held roles of Office Manager, HR, Accounting, and Personal Assistant. This required exceptional multitasking and organizational skills. Onboarded new clients and ensured their initial experiences were positive and hassle-free. Maintained aspects such as licenses, accounts/bills, and compliance requirements which honed my attention to detail. Proactively managed supplies and focused on employee morale.