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Title Project Management Technical Support
Target Location US-TX-Carrollton
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name  16400 Ledgemont Lane Apt 220Addison, TX Street Address
( PHONE NUMBER AVAILABLE EMAIL AVAILABLESeeking a challenging position that will allow meto utilize my communication, multitasking and organizational skills and over 30 years of project management and customer services skills.Experience:Ciox Health Solution  Outreach AgentJanuary 2023  March 2024 (Remote) Use call scripts to encourage medical providers to send in charts via fax or mail. Respond to questions or concerns from provider offices. Follow up on initial contacts Complying with HIPAA (Health Insurance Portability and Accountability Act, ensuring the right to privacy for patients records Log all call transactions into the designated computer software system(s) Meet minimum call volume and quality requirements for the position: adhere to daily and weekly call goals as directed Accurate record keeping and Data Management Other duties as assignedRichardson ISD  Private instructorJanuary 2016 - May 2023 (Richardson Tx) Reviewing classroom or curricula topics and assignments Assisting students with homework, projects, test preparation, papers, research and other academic tasks Developing and distributing teaching materials to supplement classroom lessons, including study guides Conducting practice tests to track progress, identify areas of improvement and help set goals for exam preparation Providing students positive and constructive feedback Instructing students both in person and over video chat Diagnosing student needs through active listening techniques and questioning strategies Recognizing different learning styles and student preferences Designing differentiated learning goalsBG Staffing  Leasing AgentAugust 2014  April 2020 (Dallas TX) Meeting potential renters and guiding them on tours of available units Following up on leads for potential renters Performing background checks, credit checks and other responsibilities to see if prospective renters are qualified Preparing leasing documents for potential renters using property standards and regulations Handling the collection of rent payments, security deposits and application fees Keeping residents informed of any changes to rental agreements or upcoming property issues Building a rapport with current tenants to give them personalized service Keeping an eye on community facilities such as mailrooms, fitness centers and laundry roomsTri-Tax & Financial Service  OFC Mgr/Tax Preparer/BookkeeperOctober 2006 -Present (Remote) Accumulate and Evaluate Financial documentation for preparation of business Prepare required tax returns (Forms 1040, 1040A, 1065, 1120) Personal tax returns Audit tax documentation/submission of Personal and Business Tax Returns to IRS Generation of quarterly estimated tax payment - Personal/Business Process receipt of refund payments to clients General bookkeeping, Bank Reconciliations & Journal Entries Creation of Balance Sheet/Profit & Loss Statements Maintain quality tax standards and provide support year round to clients on tax issues Perform Quality ControlFrys Electronics  Sales Associate/Technical SupportDecember 2009  December 2013 (Plano, Tx) Answer questions from customers utilizing technical support and Compliance Training Repair of on-site computers and technical support Coordinate shipping of customer or store merchandise electronics Maintain accurate logs of store inventorySenior Underwriter  Top Tree FundingJune 2003 - May 2005 (New Orleans, LA ) Determines acceptability of risks within program Services existing accounts (endorsement changes, certificates, and other service as needed) Assist regional manager and product leaders in further developing existing broker relations establish new relationships to attract business opportunities Underwrite and analyze new business and renewal submissions Cross-marketing with other XL lines Gather, analyze and evaluate risk exposure through appropriate risk documentation Determining acceptability of risks in accordance with company guidelines and standards Determine appropriate pricing based on financial and competitive analysis in line with compliance requirements Negotiate with brokers to reach positive and profitable outcomes Analyzes the quality, quantity, and profitability of Programs underwrittenEducation: Southern University, New Orleans, LA - Studies in Elementary Education/Early Childhood Development Cameron Community College, New Orleans, LA - Studies in Data Processing and Accounting Alcee Fortier High School, New Orleans, LA  General Studies Studies in Small Business Development  The PLAN Fund Studies in Small Business Development  SBDC Small Business AdministrativeSkills: Microsoft Word ExcelPower point Explorer AS400 Iportal Lamp LMA Homesaver IVM Data Entry Customer service ILA Cross and Filenet Knowledge of RESPA Due Diligence/Loan review FHA/VA/ CONV

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