| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
Street Address Greenland CourtPunta Gorda, FL Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEKEY SKILLSMicrosoft Azure System Administrator/Exchange/Azure Active Directory/Intune/Office 365 AdministrationSenior Executive deskside white glove C-Suite technical support at levels 1-3Microsoft MCSE, MCSA, MCITP, Apple, Palo Alto, Citrix and CompTIA certifiedCERTIFICATIONSMicrosoftAzureMicrosoft Certified: Azure AdministratorMicrosoft Certified: Identity and Access Administrator Associate (Azure Active Directory)Microsoft Certified: Azure FundamentalsWindows ServerMicrosoft Certified Enterprise Administrator (MCITP): Windows Server 2012Microsoft Certified Solutions Associate (MCSA): Windows Server 2008Microsoft Certified Enterprise Administrator (MCITP): Windows Server 2008Microsoft Certified Specialist (MCS): Server Virtualization with Hyper-V and System CenterWindows Operating SystemsMicrosoft Certified Solutions Expert (MCSE): Desktop InfrastructureMicrosoft Certified Solutions Associate (MCSA): Windows 10Microsoft Certified Solutions Associate (MCSA): Windows 8 (Charter)Microsoft Certified Solutions Associate (MCSA): Windows 7Microsoft Certified Enterprise Desktop Administrator (MCITP): Windows 7Microsoft Certified Enterprise Desktop Support Technician (MCITP): Windows 7Microsoft Certified Desktop Support Technician (MCDST): Windows XP ProfessionalOther Industry CertificationsPalo Alto Networks Certified Cybersecurity Associate (PCCSA)Apple Certified Support Professional (ACSP)Apple Certified Associate - Mac IntegrationApple Certified Macintosh Technician (ACMT)Citrix Certified Administrator: Citrix XenDesktop 5Citrix Certified Administrator: Citrix XenApp 6CompTIA Security+CompTIA Network+CompTIA A+CompTIA IT Operations SpecialistEXPERIENCE11/2023Present: North Port Florida Police Department, Applications Systems AdministratorProPhoenix RMS/CAD/WDA/GPS installation and configurationIT support for the department inclusive of computer hardware and software supportGetac and Dell laptop configurationProPhoenix RMS/CAD/WDA/GPS installation and configurationMikrotik and Watchguard configuration and vehicle installationActive Directory administrationEmail security via Microsoft Defender and Microsoft 365 Exchange Center2/201811/2023: Eldridge, Azure System Administrator/Exchange Administrator, Senior Executive IT supportMicrosoft Azure Administrator, inclusive of account creation, group and distribution list management via Azure Admin Center, Exchange, SSO Enterprise App deployment, calendar management via PowerShell, SharePoint administrationLead technical support for the firm's New York City office providing concierge white glove support inclusive of C-Suite executivesDeploy firm iPhones configured with Microsoft Intune MDMConfigure and support Dell Windows 10 laptop and desktop computers utilizing Azure ADOnboarding of new hires and offboarding departing employees in conjunction with Human ResourcesCisco Unified Call Manager telephony managementManage and train IT team membersHome IT assistance for firm leadership2/20172/2018: DXC Technology (formerly HP Enterprise) for Omnicom Group, Senior Technical Support RepresentativeManaged Level 1/2/3 support in-person and remotely via LogMeIn for Mac OS, Windows 7/8/10, hardware and software for Omnicom's agencies across the U.S.Traveled between agency sites to troubleshoot and liaise with agency technical staffSupervised Level 1 site technicians and conducted ServiceNow trainingTrained staff on tickets via ServiceNow8/20162/2017: Heidrick and Struggles, Executive Deskside Senior Support TechnicianDedicated white glove deskside support for the firm's CEO, C-Suite, and managing partnersOversaw video conferencing and firm Board meetings utilizing Cisco TelePresence, Codecs, and Crestron systemsConfigured and deployed all iOS (iPhones and iPads) and Android devices using MobileIron MDM5/20138/2016: HCL Technologies. Executive Deskside Support Technician, GSW Worldwide/inVentiv HealthWhite glove deskside support on Windows 7 and Apple operating systemsSupervised and trained deskside support techniciansSupported conference room audio-video (Mac Mini, Air Drop and web)Imaged and supported Apple desktops and laptops via JAMF CasperResponsible for all new hire equipment set upInstalled and administered Symantec PGP hard disk encryption, managed tickets via ServiceNowExecutive Deskside Support Technician, Readers Digest Association Executive OfficesDeskside support for the CEO, CFO, and COO on Windows 7 and Apple OSMigrated users from Lotus Notes to Outlook 365Imaged and supported Mac desktops and laptops via FileWaveManaged helpdesk tickets via Remedy Salesforce9/20125/2013: Associate Consultant I, Support Practice Group, Kraft & KennedyEnd-user help desk support for the firms Managed Services clientsRegular site visits to client locations for in-house network supportKaseya network monitoring and remote access software and ConnectWise PSA ticketing system5/2010 9/2012: Help Desk Manager/IT Technician, The Childrens Aid SocietyPrimary help desk contact for the 1100 users in the organization and as central point of contact for field technician queue via phone, email and help desk tickets via HelpSTARConfigured/reimaged, installed, and updated laptops and desktops with Windows XP and 712/2008 5/2010: Help Desk Technician & Assistant System Administrator, Local 802 AFMDeskside support to users on Windows XP, configured and deployed new computers6/2008 12/2008: Help Desk Technician, The Advertising CouncilDeskside support to users on Windows XPEDUCATIONJuilliard School, Bachelor of MusicNew Age Training, Help Desk Support Specialist CertificateThe New School, Certificate in Audio Engineering |
