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12.14.2023 Resume Martha E Hilley, MPAMartha Elizabeth Hilley, MPAMobile: PHONE NUMBER AVAILABLE Email: marthahilley161gmail.com LINKEDIN LINK AVAILABLE PROFESSIONAL PROFILEEvent Planning _ Logistics _Strategic Management _ Relationship Builder _ Process Improvement Experienced in program administration and management in higher education institution. A problem-solver, able to anticipate issues, prioritize tasks and resolve concerns to improve efficiency. Skilled in building excellent rapport and cultivating relationships with diverse community members. Attention to detail, proactive attitude and effective personal touch. Ability to interact with all levels of persons with warm, pleasant and professional demeanor. EDUCATIONMasters of Public Administration May 2015University of Alabama at Birmingham, ALCertification in Ministry Leadership May 2012Highlands College  Church of the Highlands, Birmingham, AL Bachelors of Science in Psychology June 1989University of Alabama at Birmingham, ALCOMPUTER EXPERIENCECitrix Workspace, IDX, Powerchart/Cerner Organizer, MagView, EMMI, Health Quest (HQ2000), RTLS Tele tracking Phreesia, Lawson and Oracle supply ordering platforms, SharePoint, Microsoft Excel, PowerPoint, Publisher, Word, and Outlook; as well as programs specific to UAB administration, such as Oracle HR and Finance, Banner, LMS, Blackboard, Canvas, Xtender, IRAP, Oncore, Impact, Metadata, Optidoc, and Joomla, and Redcap.WORK EXPERIENCEUAB Kirklin Clinic  Hematology Oncology Patient Encounter Coordinator August 2023 - presentWork to ensure efficient daily operations for 8 assigned clinics within Hematology/Oncology department. Oversee duties for the financial area of designated clinic such as deposits, issuing receipts, cash on hand, transaction documentation, process improvement and TES work file by user reports. Follows all procedures and protocols and completes all financial duties in a timely manner. Oversee scheduling duties for designated clinics. Perform administrative functions such as supervisor support, meetings, supplies, staff schedules, interviews, front end support trainings and evaluations. Performs clerical support functions, including but not limited to, missing charge report, referral, wait list and past pending information. UAB  Palliative Care and Support Services Program Manager Research Retired June 2023Administratively support research-related activities of the Center for Palliative Care and Support (CPSC) and the Southeast Institute for Innovations in Palliative Care and Support. Responsible for Investigator Development and Center Scholars seminar series. Maintain all PREP research pilot program (Palliative Research Enhancement Projects) requirements. Coordinate with internal groups to maintain the Redcap database and all grant applications. Fiscally responsible for account creation, reconciliation, and budgeting for assigned grant accounts. Facilitate webinars and quarterly research meetings and manage memberships. Involved in all Council of Center Administrator and Community Advisory Board meetings and reports. Prove success of Centers purpose through tracking and reporting faculty research publications and extramural grant funding resulting from these activities and programs. Goals of the Center being: (1) Increasing access 12.14.2023 Resume Martha E Hilley, MPAto Palliative care and supportive care in rural and under-resourced populations; (2) Addressing culture- lived experiences and racism toward health equity; (3) symptom science; (4) improving caregiver support and bereavement care; (5) enhancing communication skills among patients and providers. UAB, Department of Neurobiology Administrative Assistant 2017-2019Administratively manage multiple programs within the Department of Neurobiology. Plan and oversee all NBL faculty and student events and maintain budget parameters. Schedule and activate all NBL curriculum changes and classroom assignment needed per semester, manage IDEA Online course evaluation surveys, maintain website submissions, coordinate all faculty recruitment, travel, itineraries and tours. Facilitate daily financial and administrative needs of faculty and research staff, department chair and fiscal manager within the UAB Department of Neurobiology. Organized travel arrangement, plans and arrangements for professional conferences and travel. Initiated requisitions for purchases. Planned, organized and managed events for department and school.UABArthritis Clinical Intervention Program Regulatory Program Manager 2016-2018Prepared, submitted and maintained progression of all regulatory documentation (i.e. consent forms, protocols, 1572s, CVs, licenses, Investigator brochures, recruitment materials, safety reports and submission of all forms required for active clinical drug trials - both Industry and Investigator Initiated trials - from time of site selection through closure of trial and archival of materials. Communication with all trial personnel, sponsor representatives, clinicians and IRB personnel, providing continuous status updates of all trials to clinicians and research staff on a weekly basis. Maintained department website through Joomla program. Served on committee focused on enrollment of clinical trials. Met with monitors during monthly visits to ensure all regulatory requirements met. UAB  School of Nursing Administrative Associate2013-2015Planned and managed orientation activities each semester for incoming and matriculating nursing students at every level. Was actively involved with all aspects of orientation each semester, including speaking at orientation to educate students regarding requirements and resources. Managed events and staff involved with registration activities, social events and graduations each semester. Coordinated all logistics regarding SON student and departmental events. Managed data entry and reports related to admission and progression requirements for students, alumni, applicants and pending graduations. Maintained budget for events, maintained vendor relationships, negotiated contracts and paid vendors for services. Supervised work study students. Handled equipment management and facilities needs for department.UAB  School of Health Professions Program Coordinator 2004-2012Administratively managed three graduate programs (a traditional PhD program at UAB, an Executive DSc program, and an Executive MSHA program in Dammam, Saudi Arabia) under the general direction of a functional Program Director. Managed & monitored all facets of daily operations of the residential PhD of the program application & acceptance process & admissions committee meetings. Monitoring & reporting all required data and information related to students, program, alumni, and applicants. Monitored student enrollment and progress.Worked to organize and manage weekend course intensive programs of Executive DSc program. Coordinated and assisted with all aspects required to support visiting and distant instructors. Managed compliance with university, department, & program standards. Perform related duties as assigned to meet department, college and university goals and objectives. Planned and managed events. Managed PhD student recruitment and establishing a Graduate Assistant mentorship pairings and evaluations. 12.14.2023 Resume Martha E Hilley, MPASouthTrust Bank  Birmingham, Alabama Quality Assurance Administrator 1998-2004Worked within department of Training and Development, Division of Quality Assurance. Developed protocol, objectives, policies and procedures, and managed compliance. Performed technical writing of training manual, program development, trained and grew team of three and managed training of new hires as well as remediation of all other customer service staff. Conducted employee training and auditing to facilitate compliance with banks policies and procedures. Created customized monitoring and assessment tools used to audit employees each month. Procured & implemented recording system and developed a centralized, paperless monitoring process, which improved efficiency and saved money. Facilitated compliance through monthly meetings with teams and their supervisors, tracking performance, and customizing individual as well as group remediation training. Provided continuous feedback to management. Worked to stimulate employee performance through use of awards and positive promotions. Authored Quality Assurance Training Manual as well as monthly Training Issues; company intranet information used to teach new hires and existing personnel. Professional DevelopmentHuman Subjects IRB-ICH-GCP certified until (6/1/2020) IRB Initial training  CITI  certified until (5/3/2022) Financial Conflict of Interest  certified until (01/19/2022) CCTS Research Coordinator Training program on May 17th, 2016 Joomla website maintenance 2016 -2018SOCRA member since 2017 (The Society of Clinical Research Associates) Professional AffiliationsUAB MPA Alumni Association Since 1989Kiwanis International Member Homewood/Mountain Brook Chapter member since 2015 Phi Kappa Phi Honor Society -member since 2015Pi Alpha Alpha National Honor Society for Public Affairs & Administration member since 2014 UAB Police Advisory Committee member since 2012ICMA (International Community Management Administration) member since 2014 Birmingham Womens Fund Economic Security Roundtable since 2011