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Phone: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLEProfileExperienced Customer Service professional with excellent interpersonal skills and commitment to customer service. One whose able to handle customer inquiries, complaints repair trust, locate resources for problem resolution.Summary of QualificationsFlexible and adaptableEnsures consumer access to needed resourcesTeam PlayerDeliver outstanding services, exceed expectations and build long-term loyalty.Manage upset customers, conflicts and challenging situationsBuild rapport, listen, clarify and manage conversation flowProfessional Experience08/2019 - CurrentAssociate Career ConsultantAARP, Port Saint Lucie, FLGreeting all visitorsProviding exceptional customer serviceAnswering phone calls, take messages, return callsRouting calls to appropriate program/dept.Assisting with basic computer questionsAssisting with use of equipment09/1999 - 10/2012Adult Case ManagerLifestream Behavioral Center, Leesburg, FLConducted a holistic assessment of consumer's living situation at a minimum of six months, and more often when there are significant changes in the consumer's situation.Scheduled at least one monthly face to face with the consumer preferably in the natural living environment.With consumer permission, involved significant others in their treatment.Linked to needed services in the community, monitor an advocate service provision.Prepared medication review summaries of all consumers on the caseload.Convened and attended staffing as necessary. For assessing and coordinating services for consumer.Coordinated the discharge of consumers from the Center's Psychiatric Hospital or other inpatient or residential settings.Communicated and liaison with the consumer's family and service providers.Completed required Center, DCF, legal statistical and fiscal documentation in an accurate timely manner.08/1994 - 04/1999TeacherPalm Beach County, Palm Beach, FLInstructing all academic subject areas to classroom of up to 28 first graders.Creative Lesson Planning and Curriculum DevelopmentClassroom Management & DisciplineStandardized Testing / Scoring08/1991 - 05/1993TeacherFulton County School Board, Atlanta, GAInstructing all academic subject areas to classroom of up to 28 first gradersCreative Lesson Planning and Curriculum DevelopmentClassroom Management & DisciplineStandardized Testing / ScoringEducationElementary ED Early ChildhoodBachelor's DegreeBethune Cookman College,