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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Vaughn WayDenver, CO Street Address
PHONE NUMBER AVAILABLE Cell PhoneEMAIL AVAILABLEProfessional SummarySuccessful professional with 25+ years of experience providing world class customer service as an account manager, patient advocate and C N ACore QualificationsTeam leader and player but also can work independentStrong Communication SkillsHigh retention rateStrong decision-making skillsManage the renewal of current clients from beginning to endCross sell additional products o current clientsWorld-class customer serviceManagement skillsLicensed Health Insurance BrokerCertified Nursing Assistant with Q M A PCertified Health CoachProfessional SkillsOctober 2022 to November 2023 PASCO Home HealthCarea)In home support specialist 24/7 for mother responsible for her total care needs including but not limited to medication administrationb)Coordinate care between vendors and providersc)Provide patient advocacy as Guardian and ConservatorJune 2021 to July 2022 GoHealtha) Responsible for developing relationships and new sales Medicare Advantage productsto seniors or those eligible for MedicareB) Retaining and maintaining business by ongoing customer support providing world classCustomer serviceMarch 2020 to June 2021 Natural Grocers Health Coacha) Establish coaching position in new store locationb) Develop community partnerships and relationshipsc) Conduct virtual coaching sessions and nutritional education programs exceeding goalsd) Manage vitamin department in addition to coaching dutiese) participate in conducting weekly meetings for stafff0 provide store support where neededJuly 2019 to March 2020 Staples Corp Officea) Manage book of business of over 300 clientsb) Generate new clients and revenue for Staples Advantage Business Program1c) Responsible for servicing current client accountse) Negotiate pricing and discounts for clientsOctober 2017 to July 2019 Home Depot Sales Associate Paint Dept(part time)1)Responsible for assisting customers with their paint needs making sure they had all necessary tools for job they were undertaking2)Make sure shelves and endcaps were properly stocked. Required to unpack pallets of +5gallon and 1 gallon paint cans and have the ability to lift 50 pounds using safety guidelines3)Trained new associates4)Assisted in other departments as neededFebruary 2002 to October 2017 Gerald L Lukton Co Inc1) Managed office and day to day operations 6+people2) Responsible for new sales doubled book of business and responsible for retention whichI retained 96% business3) Developed all sales and marketing materials and collateral4) Provided world class customer service as I was the point of contact for all service issues,including but not limited to medical claims, eligibility and billing issues as well as patientadvocacy for clients5) Assisted with accounts payable, accounts receivable and client billing6) Responsible for making sure agency and clients were following Federal and stateregulationsOther SkillsManaged office of 6+ employeesDesign and conduct presentations to educate customersExperience with accounts payable and receivablePatient advocacy with medical insurance issuesAbility to work in team setting as well as independentlyOrganizational skills as well as derail orientedPubic speakingEducation and CertificationSouth Denver School of Nursing Arts 01/23 to 03/23C N A State of ColoradoKaplan University 09/2011 to 03/ 2014BS in Heath and Wellness incomplete 30 credit hours short due to financial hardshipInstitute for Integrative Nutrition 09/2013 to 09/2014Certified Health CoachMiller-Heinmann Sales Training 10/2019 to 11/2019Licensed Health Insurance Broker State of Colorado |
