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LATANYAANCRUMPHONE NUMBER AVAILABLEEMAIL AVAILABLEAuburndale, FL Street Address
CONTACTSKILLS Goal Setting Decision Making Abilities Time Management Process ImprovementSeasoned Accounts Receivable/Collections Supervisor from Hooper, Lundy & Bookman with a proven track record in process improvement and decisive leadership. Expert in bank reconciliation and data analysis, adept in time management, I significantly expedited cash flow by skillfully negotiating payment agreements. Backup Accounts Payable. Daily and weekly check runs as needed.PROFESSIONAL SUMMARYAccounts Receivable/Collections SupervisorHooper, Lundy & Bookman, Los AngelesCollection SpecialistEXPERIENCEAugust 2006 - February 2021 Received all incoming checks, incoming wire transfers, EFT payments. Posted all incoming checks, wire transfers and EFT payments to client accounts. E-deposit of all incoming checks to both operating and client trust accounts. Monthly bank account reconciliation of operating and client trust accounts. Adjustment of accounts receivable balances. Monthly and yearly closing of books in preparation for new month and year. Assisted customers by providing information regarding their account status or payment options available.Analyzed delinquent accounts to determine appropriate actions necessary for resolution. Provided guidance and direction to staff on collections related matters. Utilized various software programs such as Excel, Access and Word to track data associated with collections operations.Created and maintained accurate records of collection activities and customer accounts.Coordinated monthly reviews of delinquency reports with other departments involved in the collection process. Negotiated with customers to reach payment agreements. Executed collection calls and correspondence to solicit payment on overdue account balances.Monitored outstanding account balances and determined need for further collections action. Resolved customer billing issues to expedite cash flow. Processed customer refunds and account adjustments, updating records in database.March 2024 - PresentRobert Half (Red Cap Plumbing), Tampa, FloridaDeveloped strong relationships with clients to ensure timely payments on delinquent accounts.Investigated and resolved discrepancies related to customer accounts such as overpayments or underpayments.Excel, Word, Lawtime, CMS, 10 key by touchCOMPUTER PROGRAMS OFFICE SKILLS