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Click here or scroll down to respond to this candidateCandidate's Name
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EMAIL AVAILABLE LinkedIn Profile Candidate's Name EXPERIENCEJULY 2017 PRESENTBRANCH MANAGER, KEY BANKBranch Staffing & Performance Coaching Responsible for the staffing of the branch, including recruiting/identifying talent, interviewing and selecting the branch team Partner with Area Retail Leader and Operations Leader to ensure staffing levels are aligned to staffing model Instill Keys vision and values with branch team Create an engaging environment for clients and employees Responsible for daily execution of the branch playbook Develop a comprehensive understanding of client needs by utilizing the Financial Wellness Guide and recommends products and services to help the client achieve their financial goals Grow the business through tactics Retention, Expansion and Acquisition Develop centers of influence and networks in the community to identify prospective client referrals Lead in daily branch huddles and hold team accountable to related activities and expectations Develop branch staff through observational coaching sessions, joint sales calls and using the coaching model and developing/utilizing individual development plans Responsible for developing the branch teams understanding of Keys products and services, Keys sales and service process and the competitive landscape Execute a consistent disciplined coaching and performance management process providing training and recognizing/rewarding high performers Lead by example and ensure consistent delivery of distinctive service for all clients Develop the skills and confidences required of a high-performing team and profitably grow the business through enduring client relationships Responsible for successful onboarding and training of new employees Develop strong partnerships with Operations Leaders, Financial Advisors, Mortgage Advisors, Small Business colleagues and other line of business partners focusing on client acquisition and deepening the relationship of current clients; effectively manage internal and external COIsEDUCATIONJUNE 19912HIGH SCHOOL DIPLOMA, MCKINLEY HIGH SCHOOL1996-2000UNITED STATES ARMY,SKILLS Ability to ensure high quality, profitable service levels Ability to learn quickly and apply thatknowledge along with the ability to work in ateam environment Expert knowledge of Microsoft office suite.Ability to handle complex analysis using Excel.Strong knowledge of PowerPoint Excellent customer service skills with strongphone sales ability Strong interpersonal skills and the ability tobuild professional working relationships withbranch team and throughout the organization Strong organizational skills with ability toeffectively prioritize, follow-through and highattention to detail Highly organized with the ability to deliver onmultiple priorities, attend to details butmaintain focus on the big picture safety Strong communication and presentation skills -able to tell a good story Strong presentation skills, able to tell a goodstory Strong communication skills with an ability todeal with all levels in a confident andprofessional mannerACTIVITIESI am very active in the western New York Community. Ive done food giveaways to the needy, small business seminars and school supply giveaways. Plus, I have won the Black achievers award in 2019 and also Key banks community award in 2021 |
