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Click here or scroll down to respond to this candidateCandidate's Name
Jacksonville, FL Street Address I PHONE NUMBER AVAILABLE I EMAIL AVAILABLEEXPERIENCEThe Detailing Pros Jax, LLC, Jacksonville, FLOwner Operator, www.thedetailingprosjax.com(Sep 2017 Present)Manage day to day business operations.Manage customer services.Schedule and organize appointments with customers.Send out clients appointment reminders and follow-ups.Meet with clients to do evaluation on their vehicles and recommend necessary services.Educate and consult clients on the best paint care practices.Provide 100% customer satisfaction guarantee (see Google reviews).Invoice customers and collect payment.Install paint protection film (PPF) to protect car surface from scratches and increase paint longevity.Install ceramic coating to protect car paint from environmental damage and ease its maintenance.Install glass coating to improve road visibility.Perform paint correction based on request (from light scratches removal to car show ready).Perform interior and exterior detailing.Allegiance Staffing, Inc, Jacksonville, FLAccount Manager at Greencore Group(July 2016 Aug 2017)Operate as the lead point of contact for any and all matters specific to the accountBuild and maintain strong, long-lasting customer relationshipsAssist in preparation and execution of orientation and training plansProvide facility tours to newly hired employeesDevelop work schedules by allocating employees in shifts and positionsAssume responsibility for timekeeping and time off requestsMonitor overtime accumulation and attendance of employeesCollaborate with payroll to ensure correct employee compensationEnsure compliance with internal and external policies and regulationsPrepare and submit reports on staffing operationsNetVoix, Inc., Miami, FLTechnical support and Help Desk Operator(Jan 2015 Dec 2015)Filter Help Desk calls and provided basic support and troubleshooting, such as password resets, printer configurations, break/fix instructions, ticket routing and escalation to Level 2 and Level 3 supportGather and analyze information about the users issue and determine the best way to resolve itProvide support for identified Level 2 and Level 3 issues where configuration solutions have already been documentedProvide technical support for WAN, IAM, and Cisco equipmentVisit a clients site to install punch down network cable and establish network connections among group of computersInstall various applications and software on a clients computersThe Part House, Inc., Jacksonville, FLDelivery Driver(Dec 2011 Jan 2015)Deliver auto parts and collect returnsPull, organize and dispatch ordersPerform inventory countsAdvantage Cable Services, Inc., Jacksonville, FLCable Collection and Disconnection Technician(Dec 2009 Nov 2011)Organize router sheets and plan the best routeDisconnect delinquent servicesCollect cable equipment and account balanceEDUCATIONFlorida Career College, Jacksonville, FloridaDiploma in IT. Computer Repair(Summer 2009 - Spring 2011)Santa Maria University, Caracas, VenezuelaBachelor of Science, Accounting(Fall 2001 Fall 2006)ADDITIONAL SKILLSTechnically proficient in MS Word, Excel, Outlook, Microsoft Operating System and VMware, Temsplus (employee database), WhenToWork (scheduling software), and Novatime (staffing reporting)Bilingual in Spanish: written and verbal fluency |
