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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLEEMAIL AVAILABLESKILLS5+ years customer service experienceGood written and verbal communicationAbility to work in a team environmentSelf-motivated with the ability to complete multiple tasks with minimal supervisionAbility to multitask, manage time and meet deadlinesExcellent organizational skills and attention to detailAdvanced proficiency with Microsoft WordEXPERIENCE03/2020 07/2023PRODUCT TECHNICAL SUPPORT/CLAIMS MANAGEMENT, ICP GROUPEducate clients on technical application of products; Manage claims department; correspond with clients to gather information in order to make final decisions on claim denial or approval; analyze government weather databases to determine historical weather conditions; consult with lab technicians on details related to product usage and application.07/2019 presentDRIVER, SELF-EMPLOYEDUber, Postmates, Amazon Flex03/2017 07/2019WORKFLOW COORDINATOR, INTEGREON MANAGED SOLUTIONSWork out of group mailbox including answering external/internal inquiries, management of mailbox, acting on all functional requests; ensure collaboration efforts and communication maintained with local and global teams; manage and prioritize projects to meet deadlines; negotiate project deadlines; identify and evaluate customer needs in order to complete transactions and resolve issues quickly and efficiently; routine document processing work assignments08/2015 12/2016LEGAL ENTITY REVIEW, HSBCCoordinate with accounting to assure timely release of funds for county-required document recording; review and analyze items received to ensure files are accurately documented to reflect funds approval and rejection status; provide quality assurance checks on all documentation prior to recording; manage and ensure timely completion of releases within established internal and external regulatory compliance timeframes; train new team members on lien release processes09/2011 06/2015CLAIMS ANALYST, BANK OF AMERICAReceive incoming calls and assist customers with questions or issues regarding potential claims related activity; manages escalated phone calls and correspondence regarding customer claims; make complex decisions based on judgment and research; moderately complex investigation and analysis of account activity to assess levels of risk or fraud; provide decisions regarding credits or debits to customers accountsEDUCATIONDiploma, Tampa Bay Tech Senior High School |
