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Click here or scroll down to respond to this candidateSKILLSWORK HISTORYCandidate's Name
PHONE NUMBER AVAILABLEEMAIL AVAILABLEFifteen years of Customer Service Experience with a solid ve years of Medical Records Clerk experienced in areas such as medical receptionist, Billing, Administrative Assistant, Scheduler, and Admissions. Excellent written and verb communication skills with strong organizational skills. Effective multiple task and extremely productive in a high volume, and stress, environment. Procient in Microsoft oce, Excel, Power Point Organized, detail-oriented and a team player with excellent communication and interpersonal skills.Computer Literate; Speaking; Active Listening;Writing; Reading Comprehension; Coordination;Social Perceptiveness; Active Learning; CriticalThinking; Dependability; Cooperation; Integrity;Self Control; Concern for Others; StressTolerance; Adaptability; Flexibility.schedulingappointments, balance, billing, Call Center, CNA,charts, Computer Literate, credit, CriticalThinking, clients, Customer Service, CustomerCare, database, driving, lling, ling, Insurance, Listening, notes, Excel, Oce, next, PDF,prescription rells, progress, Speaking, Radiology, Reading, receiving, sales, Scanning, scheduling,skin care, switchboard, telephone, triageFDOT/SUNPASSCustomer Service Representative // Ocoee, FL // April 2017 to Current Assist with complaints, order, account error, billing issue and payment on the customers accounts.Post customer billing payment on their account advise customer of their account information and charges Call Center inbound and outbound calls utilize computer technology to handle high call volumes.Setup new accounts, activate new transponder's, add vehicles and payments on the customer account Post payments on Toll By Plate account and review account payment balance on the account.Update customer account, Backdating Vehicle Subscription dates up to 45 day by the license plate.Setup Commercial Fleet account up to 100 vehicles on the account. Assist customer with account refund on their account payments Assist customer with any information regarding their license plate number with the motor vehicle oce Assist customer with collection charges and plate hold on the customer license plate Update customer account demographics on their accounts.Technical Management Resources, IncMedical Records Clerk // Winter Park, FL // February 2016 to August 2016 Scan medical reports Consolidate patient records into PDF le. Uploading medical records into retrieval management database. EDUCATIONScanning all progress notes, Hospital discharge notes, consults notes. Audit patient records for review electronic uploading for medical insurance. Human Healthcare IncMedical Records Retrieval Specialist // Altamonte Springs, FL // September 2015 to November 2015driving to medical oce to Retreat medical les for insurance companies. Scanning all medical records and uploading into a secure medical database for review for medicalinsurance oces.Consolidating all patients les into a PDF ling system. United Health Group Optum Service, IncCustomer Engagement Specialist // Orlando, FL // September 2012 to June 2015 Operating telephone switchboard system, scheduling patient appointments, Insuranceverication. lling in patience demographics, prescription rells, medical referrals, sending Urgentmessages to triage nurse..Pure Connection Phone AccessoriesSales Associate // Orlando, FL // January 2010 to May 2012 Completed and close purchase sale.Received and processed cash, credit payments for in-store purchase. Increase purchase total sale by recommending additional items. Estee Lauder, Belk, IncSales Associate, Beauty Advisor // Kissimmee, FL // February 2008 to January 2009 Sterilized equipment and clean work area.Keep records of clients cosmetic needs.Demonstrate howto clean and care for the skin properly and recommend skin care regimen. Outsource skin care projectand makeup events to meet sales goals. Follow up with clients for monthly skin care replenishes andgift time promotions.. Dillard's Department StoreEstee Lauder Cosmetic Beauty Advisor // Ocoee, FL // November 2003 to October 2007 Sterilize equipment and clean work area.Keep record of clients cosmetic needs and previous purchases. Demonstrate how to clean and care for the skin properly and recommend a skin care regimen. Maintain skin care case visual for new products and skin care gifts . IMI Imaging of North Miami BeachMedical Records Assistance Manager // North Miami Beach, FL // April 1995 to April 2000 representative oce duties were support Physician Oce Team greeting and checking in patients receiving co-payments verifying health insurance, conduct Court depositions for medical subpoenas, purging medical records scheduling appointments, conrming appointments, assist Radiology tech with new patients. Printing out billing payments, pull charts for the next business appointment.. Certicate in CNA/HHAChase Learning Institute // Orlando, FL // October 2003 Vocational Certicate in Medical Records KeepingLormans Business Center Inc // Miami, FL // May 1998 ADDITIONAL INFORMATIONMedical BillingValencia College // Orlando, FL // 2012Willing to relocate: AnywhereWilling to relocate: Anywhere, Authorized to work in the US for any employer Awards, Achieving Academic Excellence Black High Achievers Club, Valencia CollegeMarch 2011 |
