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Click here or scroll down to respond to this candidateCandidate's Name
Northlake, TX Street Address PHONE NUMBER AVAILABLEDallas/Fort Worth EMAIL AVAILABLELINKEDIN LINK AVAILABLELEADER STRATEGIC QUALITYDisciplined and efficient technology leader with extensive industry experience in establishing quality assurance best practices and project management standards. Demonstrated ability to implement process, coordinate the delivery of requirements, and manage projects for a variety of leading companies and business types. Confident communicator who builds successful working relationships and leads teams of testers, developers, and business partners to deliver successful project outcomes through collaboration, positivity, and trust.AREAS OF EXPERTISEQuality Assurance Project Management Project Coordination Planning Test Scope Management Business Liaison Governance Agile Scrum Kanban Development Life Cycles (SDLC) Retail Point of Sale Wireless Mobility Customer Billing System Customer Relationship Management CRM Inventory Management Operations End to End Testing E2E Regression Testing System Integration Testing SITTECHNICAL SKILLSMicrosoft Office Excel Word PowerPoint Outlook Windows XP Client Server DevOps Data ETL Process API Integration Cloud Computing SaaS AWS Cloud Services Data Analysis User Experience UX SOC Compliance Salesforce Amdocs Billing System AT&T iPhone iPadPROFESSIONAL EXPERIENCECitibank Irving, TXQuality Assurance Project Manager Consultant February 2022 to February 2023A consultant for the consumer division of financial services who partnered with the quality management and development teams to ensure project life cycle was met with agile scrum processes using Jira and delivered high quality production releases impacting multiple global stakeholders.Collaborated with development managers and project managers to identify appropriate project scope and effectively managed scope, project budget, and dependenciesAttended daily standup meetings to monitor and manage, escalate issues and risks, then verified resolutionManaged full lifecycle IT projects supporting multiple projects and project managersReviewed requirements and technical design documents to create detailed test plan and test strategyIdentify risk and issues to proactively resolve and or define mitigation plans, participated in processing resolution of the defectsManage E2E, UAT and integration test execution for projects, including managing and coordinating onshore and offshore testing resourcesGenerated status reports to project stakeholders and project tracking systems, and provided updates the steering committeePricewaterhouseCoopers PWC Dallas, TXSenior QA Lead Consultant May 2021 to February 2022A consultant for one of the Big Four accounting firms who played a critical role in assuring quality for a fast-paced program transformation that partnered with Salesforce to build a Customer Relationship Management system for an energy customer call center supporting over 1000 agents.Project Lead for Salesforce QA teams both offshore and onshore across multiple projects, managing resource bandwidth and forecasting future availability for scheduling new projectsCoordinated full lifecycle IT projects supporting up to four project managers managing multiple projects and accountable for the timely execution of project administration activities including application testing, client training, troubleshooting, and communicationParticipated in the daily scrum meetings, project meetings, and provided QA status including highlighted risks and delaysFacilitated defect triage meeting and informed senior management of risks and or issues discovered during testing, working with global delivery test team members in troubleshooting critical defects and defect resolutionProvided support to the business team during their feature testing to obtain business certificationDefined the overall test plan and release strategy in coordination with the technical, business, and functional design development teamsGenerated project plan documents for development sprints, mock-cutover deployments, and production releasesCollaborated with program team to raise risks that may impact the teams deliverables, project plan, and timelinesBank of America Plano, TXUAT Project Manager Consultant February 2020 to March 2021A consultant for one of the worlds leading financial institutions who managed User Acceptance Testing UAT test execution with line of business, testing partners, and offshore QA team for both UAT and production validation for all releases, and managed defect reporting and status reporting.Collaborated with the business to validate all the requirements that have been implemented as required prior to project go-liveParticipated in all phases of agile development lifecycle, design, demos, and testingCoordinated and managed team meetings with the business to ensure successful acceptance criteria requirements set by business stakeholders for successful project deliveryCollaborated with the application teams and stakeholders to ensure the delivery of requirements, functionality and processes deployed by our technical teams and line of businessAnalyzed project test scope outside of operations that may become involved in or impacted by the projectWorked closely with line of business, technology, project managers partners to ensure requirements are translated accurately into robust test plans, test scripts, and data needs to support the projectCoordinate application releases by working with UAT and line of business test teams to ensure system integration testing (SIT) is complete, and confirmed release managers and business product owners were alignedAmerican Airlines Irving, TXIT Project Manager Consultant April 2018 to February 2020A consultant for the largest airline in the world who reviewed audit findings and drove test strategies to ensure adherence to best practices while identifying process improvement.Oversaw third party vendor integration test and QA offshore team managing all activities in a project life cycle including initial planning, execution, control, and closing for assigned projects, applications, and componentsDeveloped project plans specifying goals, strategy, staffing, scheduling, identification of risks and contingency plansAccountable for the test quality from start to finish, assigned scope components of the master test plan and continuously provided strategic improvement of test management standards and proceduresCoordinated with change enablement and the business for their creation and execution of UAT lifecycle and training scenariosCommunicated timely updates to departmental and senior management on the status of key projects to ensure objectives are met and priorities reestablished regularlyCollaborate with the program manager to build and maintain project management and control deliverables, project plans, timelines, communication plan, and risk management plans for long-term high visibility projects across one or more lines of business and carry a substantial impact to the relevant businessesCoordinated functional demos with application owners for integration development process documentsProject: TESS, Vendor: DXCAT&T Wireless Richardson, TXQuality Lead Consultant August 2017 to November 2017A consultant for a leading wireless provider who coordinated the testing for several highly visible billing system and iOS mobile application projects.Lead production validation for Amdocs billing system supporting iPhone and iPad, POS systems validation, and iOS mobile applicationsCommunicated regularly scheduled status reports with the business to summarize all test activities, test results, defects, and project schedules and monitored product validation testing (PVT) to assist with business escalation for defect issuesOwnership of test strategy, test case reviews, project plans, scheduled requirement reviews, release level plans, and functional testingAgile test with enhanced dynamic traffic management up to a 7 billion in funding for project constructionOversaw Telegence TLG billing feature provisioning validation for tracking Security Operations Center (SOC) and HBO servicesProjects: First Responder Network Authority, Direct TV HBO, Unlimited Choice and Plus, First Net Core, MREFrito Lay Pepsi Plano, TXProject Manager Consultant August 2014 to July 2017A consultant for a global leader in the snack food markets who provided project management support through the entire QA project life cycle for multiple Salesforce projects.Managed detailed resource matrix to allocate across multiple projects and forecast future availability to schedule new projectsOverall Salesforce Customer Relationship Management CRM, agile test lead over UAT, end to end, and regression testingBalanced multiple medium to large projects in parallel for iPhone, iPad, Web, and other POS applicationsDirected all user acceptance test activities, managed progress, tracked project plan, issues, risks and set priorities ensuring the appropriate level of priority, visibility, and escalationFacilitated the overall coordination of the project, status reporting, and project stability to ensure all quality assurance deliverables, artifacts, reporting, and metrics are created from multiple business entitiesCreated QA test plans and preformed test case walk throughs for functional and integration testingSouthwest Airlines Dallas, TXProject Manager Consultant February 2014 to August 2014A consultant for a major airline who was part of the Quality Management Office QMO, managed the QA practices to ensure the test plan, test schedule, deliverables, and services are executed on schedule and meet enterprise-defined quality standards and requirements.Collaborated with the CREW development team, project managers and business analyst in daily standup meetings to capture issues and project progressEnsure quality assurance deliverables, artifacts, reporting, and metrics are created and meet Quality Management Office standardsProvided insight and oversight throughout the project program lifecycle representing Quality Management Office in the Technology Project Governance meetings with company executivesDefined and validating scope, estimates and services for QA involvementIdentify types of testing needs, consulted on best practices, and consolidate QMO testing estimatesProactively monitor risks, issues, and scope, ensuring the appropriate level of priority, visibility, and escalationBlue Cross Blue Shield Richardson, TXTest Manager Consultant April 2013 to December 2013A consultant for a leading health insurance company who used leadership and test experience to coordinate project, status reporting, and stability of program-oriented test efforts for the Affordable Health Care Project.Establish and implement project management processes and methodologies for the program test community to ensure testing activities are delivered on time, adhere to high quality standards, and meet customer expectationsAssembled and monitored integrated test schedules across SDLC for projects and multiple programsDirected and assisted test phase leads in identifying and estimating resource needs and testing schedules, entrance and exit criteria to test phases, established test projects in Quality Center, and escalated functional, quality, and or schedule issues appropriatelyEstablished and managed key test milestones and worked with test phase leads to adjust project schedules and or resources to meet the needs of customers, and prioritizing test related risks and mitigation approaches to achieve the goals of the projectCoordinated communication with all areas of the enterprise that impacts the scope, budget, risk, and resources of the managed test effortsProjects: Affordable Health Care ProjectAT&T Mobility Richardson, TXQA Lead Consultant February 2012 to April 2013A consultant for the largest wireless carrier in the US and who lead quality assurance projects and vendor relationships.Responsible to communicate test project information to the appropriate testing teams which included scheduling of test environments, participation in design specification reviews, estimate reviews, and phase transition reviews.Developed close relationships with Amdocs consultants and AT&T teams to quickly resolve issues and effectively communicate with all impacted teams and levelsAssisted the test team with test execution by creating data in billing system, mobility applications and validating transactions in billing system after a point of sales transaction was createdOversaw the creation of all testing related documentation, including test plans, test cases and scripts, and bug reportsCommunicated regularly scheduled status reports that summarize all test activities, test results and project scheduleFollowed SDLC processes to ensure on-time delivery to meet customer expectationsJack Henry & Associates Allen, TXQA Manager February 2011 to January 2012A full-time employee who managed multiple test teams for a leading financial service provider, responsible for complex quality assurance testing.Managed departmental structure, workforce planning, career development, training, hiring, termination, and performance appraisalsImplemented process improvements with vendors, development, and the core businessCreated and managed project schedules, issues list, and requirements documentationOversaw the execution of comprehensive test strategies to include, but not limited to, functional, integration, regression, performance, user acceptance and release testingAT&T Mobility Richardson, TXTest Manager December 2000 to February 2011A full-time employee who managed a large mobile test team working on NDA projects for an industry leading wireless company.Managed 15 QA resources, coaching, goal setting, performance appraisalsCoordinated with Apple to validate billing data, regression tested BAU, and new iOS versions data reviewCoordinated and delivered multiple E2E projects for billing system, and retail point of sales systemsiPhone and iPad NDA project testing that included managing timelines, assigning tasks, and resolving issues |
