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Click here or scroll down to respond to this candidateCandidate's Name
Zephyrhills, FL Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEDriven, dependable, hard working individual seeking to combine professional skills and medical education to secure employment within an innovative healthcare organization. Compassionate and energetic professional with a track record of providing excellent customer service desiring to contribute to day-to-day operations within a dynamic healthcare organization. Dedicated, independent and motivated customer service professional seeking to provide attentive, highly professional service for a dynamic healthcare provider. Proficiencies: MS Excel; MS Word; MS PowerPoint; Typing Speed: 48WPM Skills: Written and verbal communication (letters, emails, presentations, face-to-face communications); Decision-making skills; Problem solving skills; Time management skills; Dependable Honors/Awards: Ultimate Medical Academy Honor Roll Associates Degree HS Office & Billing Specialist Authorized to work in the US for any employerWork ExperienceMedical Receptionist/Referral CoordinatorProfessional Health Care of Pinellas - Zephyrhills, FL March 2022 to Present Respond to voice messages Check in and Out In charge of sending and receiving faxes Making sure faxes are answered in properly manor Getting requested Doctors signatures from other providers Handling all DME Scanning in all new patient paper work online or in person Checking insurances Answering incoming calls Setting new patient appointments and established patients Prepare script orders all non medication Taking co-pays and any other out of pocket expenses Handle referrals cold calling to make appointments Pre-make the months time slots for patients Assigning patients to proper specialists Get all information together to send to insurance companies Manage getting all office notes, diagnostics, hospital visit any other information scanned and placed in proper places in chartsCheck In ReceptionistPremier Heart & Vascular Center - Tampa, FLDecember 2020 to July 2022scheduling appointments, checking patients in and answering phone calls and emails. Maintaining patient files. Scanning in patients doctor's visit into patient files through Eclinicals. Customer service representative/bartenderPj's Sports Bar - Tampa, FLJuly 2019 to March 2021 Mixing beverages using an extensive range of ingredients including liquor, bitters, soda, water, sugar, and fruits. Taking beverage orders from customers or wait staff and serving drinks as requested, paying extreme attention to detail. Satisfying patron requests in a timely manner. Mix traditional and creative cocktails. Process payment from customers. Clean glasses and bar utensils. Make suggestions based on customer tastes and preferences. Record and balance cash receipts and prepare cash deposits. Server/BartenderUncle Neds Restaurant - Plant City, FLJanuary 2014 to September 2019* Evaluated employees' job performance and conformance to regulations and recommended appropriate personnel action* Trained or instructed employees in job duties or company policies or arranged for training to be provided* Discussed job performance problems with employees to identify causes and issues and to work on resolving problems* Implemented corporate or departmental policies, procedures, and service standards in conjunction with management* Interpreted and communicated work procedures and company policies to staff* Provided employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes* Recruited, interviewed, and selected new employees* Reviewed records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance Waiter/WaitressThe Jerk Hut - Tampa, FLJuly 2009 to June 2013* Assisted in providing customer service and ultimate dining experience for guests* Collected payments from patrons, processed credit card transactions, handled cash and used Point of Sale system* Provided efficient and effective communication with other kitchen and bar staff* Resolved customer complaints and mediated customer issues efficiently* Served food and beverages to patrons accurately and efficiently* Took food and beverage orders from patrons and entered them accurately into computer system for kitchen/bar staff* Used sales techniques to increase food and beverage revenue Waiter/WaitressUncle Neds - Plant City, FLNovember 2006 to July 2009* Advised patrons of daily specials and provided appropriate responses to menu inquiries* Assisted in providing customer service and ultimate dining experience for guests* Collected payments from patrons, processed credit card transactions, handled cash and used Point of Sale system* Ensured the table stayed clean throughout the meal* Provided efficient and effective communication with other kitchen and bar staff* Resolved customer complaints and mediated customer issues efficiently* Served food and beverages to patrons accurately and efficiently* Took food and beverage orders from patrons and entered them accurately into computer system for kitchen/bar staffEducationAssociate of Science degree in Health SciencesUltimate Medical Academy - Clearwater, FLOctober 2019 to March 2021High school diploma or GEDMoore-Mickens Education Center - Dade City, FL2013 to 2013Skills Medical Practice Management Systems Medical Terminology Medical Records HIPAA Compliance Insurance Verification Insurance Claim Processing Reimbursement Processing Revenue Cycle Management Medicare / Medicaid Government Payers Third Party Payers CPT & ICD-10 Coding Medical Billing Medical Office Medical Administrative Patient Registration Data Entry EMR Systems ICD-9 Medical Coding Live chat Communication skills Customer service Computer literacy Medical office experience Cashiering Clerical experience Medical Scheduling ICD Coding Windows EHR systems (1 year) Microsoft Outlook Microsoft Word English Phone etiquette Computer skills Serving Hospitality Restaurant experience Patient CareCertifications and LicensesBartender LicenseFood Handler CertificationAssessmentsSales skills ProficientAugust 2020Influencing and negotiating with customersFull results: ProficientFront desk agent (hotel) ProficientSeptember 2022Selecting hotel rooms based on requests and identifying errors in hotel data Full results: ProficientWork style: Reliability ProficientDecember 2021Tendency to be reliable, dependable, and act with integrity at work Full results: ProficientFood service: Customer situations ProficientJuly 2022Identifying and addressing customer needs in a food service setting Full results: ProficientAdministrative assistant/receptionist Proficient September 2022Using basic scheduling and organizational skills in an office setting Full results: ProficientCooking skills: Basic food preparation Proficient July 2022Preparing food, using cooking equipment, and converting ingredient measurements Full results: ProficientMedical receptionist skills ProficientJune 2022Managing physician schedules and maintaining accurate patient records Full results: ProficientFiling & organization ProficientAugust 2020Arranging and managing information or materials using a set of rules. Full results: ProficientBartending ProficientMarch 2020Understanding, pouring, and mixing drink ordersFull results: ProficientMedical terminology ProficientApril 2022Understanding and using medical terminologyFull results: ProficientRetail customer service ProficientSeptember 2022Responding to customer situations in a retail setting Full results: ProficientCall center customer service ProficientDecember 2021Demonstrating customer service skills in a call center setting Full results: ProficientCustomer focus & orientation ProficientDecember 2021Responding to customer situations with sensitivity Full results: ProficientWork motivation ProficientAugust 2020Level of motivation and discipline applied toward work Full results: ProficientCall center customer service ProficientJuly 2022Demonstrating customer service skills in a call center setting Full results: ProficientSupervisory skills: Motivating & assessing employees Proficient December 2020Motivating others to achieve objectives and identifying improvements or corrective actions Full results: ProficientCustomer service ProficientMay 2020Identifying and resolving common customer issuesFull results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.Additional InformationKristen Ryan NP-C PHONE NUMBER AVAILABLETina Pope LPN Office manager (850) 518-5012Ashley Carr General Manager (813) 479-5253 |
