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OverviewExperienceExperienced in multiple job fields. Mostrecently assisted with Veterans access andprocessing important information for theirbenefits. Worked in multiple fast pacedenvironments while maintaining qualityassurance and accuracy. Able to adapt withchange and new regulations. Looking forgrowth opportunities preferably a work fromhome environment2 years work from home experienceEducationColby Community College2013-2014Studied PsychologyClovis High School2009-2013High School DiplomaSkillsTime managementMicrosoft OfficeExcelCRMDetail orientedConflict ResolutionReliabilityClient AdvocacyVeterans Assistance SpecialistVeterans Access I 09/2023 - Currently EmployedMade trips to post office to collect mail, organized, counted and delegated to co-workers.Titled based off branch, scanned inDD214/OMPF/NA13038/Discharge docs/Notice ofseparation.Review all documents thoroughly per client foraccurate submission.Update account and research to receive information needed to update accounts.Communicate with overseas team for any formsneeded vice versa. Use tools such as slack, Gmail, excel to track daily work, Microsoft Office to create new forms if needed.Input Data into the system via Pitney boy/Kyocera Scanner. Used CRM (where client/veterans information is stored.Sr. Collections RepresentativeSantander Consumer USA I 07/2018 - 11/2021Collected on heavily delinquent accounts 60+ up to repossession and total loss accounts.Maintained quality assurance on a dialer system and updated consumers accounts as needed for the upmost accuracy.Assisted with payments on accounts, payment plans, as well as assisting Specialized assistance team on loan extensions during natural disasters.Selected multiple times to open tables to pitch new ideas on how the workplace can run smoother.Able to maintain Top 100 collectors consecutively each month in a work from home environment.Skirt TrimmerCargill Inc. I 04/2015 - 05/2018Standing in line for long periods of time trimming any excess hair remaining on cowRemoved beef from processing line for re-inspection.Received beef off an assembly line, trimmed andpassed down assembly line producing quality meat.Inspected meat for defects, blemishes and remove fat