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Street Address  Lorna DrivePhiladelphia, Pennsylvania Street Address 1PHONE NUMBER AVAILABLEEMAIL AVAILABLEProfessional summaryDedicated customer service representative motivated to maintain customer satisfaction and contribute to company success. Personable and professional under pressure.SkillsAttention to detailJudgement and decision makingActive learningCustomer and personal serviceAbility to multitaskClear communicationTime managementExperienceFlynn & OHara UniformsWarehouse clerk/returns processorJan 2016 - Nov 2018Prepare purchase orders and send copies to suppliers and to departments originating requests.Determine if inventory quantities are sufficient for needs, ordering more materials when necessary.Create, maintain and enter information into database.Complete forms in accordance with company procedures.Learn to operate new office technologies as they are developed and implemented.Train and assist staff with warehouse knowledge and computer usage.Examine and inspect stock items for wear or defects, reporting any damage to supervisors.Determine sequence and release of back orders according to stock availability.Receive and count stock items and record data manually or using computers.Flynn & OHara UniformsWarehouse SupervisorApril 2008  Nov 2016Plan work schedules and assign duties to maintain adequate staff for effective performance of activities and response to fluctuating workloads.Review work throughout the work process and at completion to ensure that it has been performed properly.Inform designated employees or departments of items loaded or problems encountered.Evaluate employee performance and prepare performance appraisals.Perform the same work duties as those supervised or perform more difficult or skilled tasks or assist in their performanceRecommend or initiate personnel actions, such as promotions, transfers or disciplinary measures.Participate in the hiring process by reviewing credentials, conducting interviews or making hiring decisions or recommendations.Review timesheets, work charts, wage computation and other information to detect and reconcile payroll discrepancies.Verify attendance, hours worked and pay adjustments and post information onto designated records.Inventory supplies and requisition or purchase additional items, as necessary.Collaborate with workers and managers to solve work-related problems.Flynn & OHara UniformsCustomer Service RepresentativeJune 2001  April 2008Organize or work with detailed office or warehouse records using computers to enter, access, search or retrieve data.Operate office machines, such as photocopies and scanners, facsimile machines, voicemail systems and personal computers.Communicate with customers, employees and other individuals to answer questions, disseminate or explain information, take orders and address complaints.EducationThomas Alva Edison High SchoolJune 1993High School Diploma