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Customer Service Resume Hancock, MD
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Title Customer Service
Target Location US-MD-Hancock
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
PO Box Street Address  PHONE NUMBER AVAILABLE EMAIL AVAILABLESummary of QualificationsExcellent reputation with clients as a competent and knowledgeable professionalBusiness professional with demonstrated strengths that include assessing organizational needs, setting strategic direction, and implementing initiatives that enhance corporate performanceSuccessful experience in the business realm encompassing accounting, customer service, and inventory controlEducationAssociate of Applied Science  Small Business ManagementKaplan University, Hagerstown, MDOverall GPA 4.0Presidents ListPerfect AttendanceSignificant CourseworkIntroduction to ManagementCollege Comp I & IIEthicsSurvey of MathematicsDiscovering ScienceMedical Office ManagementPayroll AccountingAccounting IAcademic StrategiesSoftware ApplicationTechnology SummaryExcelWordPowerPointAccessQuickBooksDesert MicroWork HistoryAmerican Income & Life  Daniel Paravisini 2022 - CurrentAppointment SchedulerScheduling client appointments for annual updatesGreet all clients & bring into the appropriate Zoom roomGo over all annual updatesQuestion if anything has changed in their health before bringing in DanielAmerican Income & Life Insurance Company 2021 - 2023Life Insurance AgentAccredited with the Financial Industry Regulatory Authority (FINRA)Comply with insurance standards & regulationsExcellent customer service skills & analytical skillsSchedule meetings via ZoomProvide advice & recommend insurance productsGive quotes & coverage recommendationsAssist with long-term planningCollect leads & referrals through clientsBeaver Creek Storage & Moving, LLC 2016  2021Office ManagerOpening and closing the officeCustomer service inquiries / problemsAccounts Payable & ReceivablesManaged office staffProcessed storage contractsU-Haul rentalsData Entry / Procedure Manual / Workers Compensation2015 - 2016CitiMortgage, Inc. Hagerstown, MD (Through Spherion Staffing)Specialist in Document CollectionsUnderstanding of the Mortgage industry & the verbatimComplete all request for missing documents / speak to Lawyers & Title companies to obtain documentsProcess packages and ship all sensitive materialsHand deliver mail and track each piece in the databaseProtect sensitive materials and adhere to all mandatory rules and complianceSpirit Services Inc., Williamsport, MD 2005-2014Operations/Compliance Assistant ManagerFielded all calls regarding sales, collection drivers, and customer service; resolved customer complaintsCompleted all AR and AP duties for collection fleetScheduled and routed drivers to maximize fleet efficiency and productivity; monitored drivers during the dayManaged fuel cards, all IFTA/DOT records, and produce quarterly reportsEnforced corporate guidelines and procedures; managed driver time off, schedules, and commissionsManaged driver/truck requirements and issues including hiring and disciplinary action of personnelSubmit claims as needed for Workers Comp and other insurance issuesMonitored truck maintenance, DOT compliance, updates, and performed DOT/MVA registrationsRenewed permits including Hazmat, NY transport, Waste Hauler, and UCR; monitored supply managementREFERENCES UPON REQUEST

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