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Employee Training ProgramEpic SystemsFinancial Reporting CoordinationRisk ManagementDecision-MakingCritical ThinkingInterdepartmental Functions CoordinationProcess ImplementationClinical Sta ManagementFacility InspectionsPerformance MonitoringIBI Healthcare Loganville, GALead Patient Coordinator05/2016 - 07/2023Ensured timely and accurate patient data entry into electronic medical records system.Provided leadership, guidance and support to the patient care team. Coordinated with physicians, nurses, insurance companies and other healthcare personnel to ensure appropriate care for patients. Monitored patient ow throughout the facility to ensure that all patients receive prompt attention.Developed individualized plans of care for each assigned patient based on assessment of needs.Assisted in scheduling appointments, tests and procedures for patients as needed.Communicated regularly with patients regarding their progress and treatment goals.Collaborated with multidisciplinary teams to develop new strategies for improving quality of care.Personal Employer Lawrenceville, GAProperty Manager01/2020 - 07/2023Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.Developed and implemented eective leasing strategies to maximize occupancy rates.Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria. Negotiated leases, rental agreements, and other contractual documents related to property management activities.Managed all maintenance requests from tenants in a timely manner. Organized regular meetings between owners and tenants to discuss any issues or concerns they may have.Managed owners investments properties in Georgia and Florida Managed rentals of the owners two yachts and coordinated all maintenance and movement of the yachts to and from each destination. Arranged captain and sta for the yachts rentals.IBI Healthcare Loganville, GAPersonal Assistant to the Chief ExecutiveOrganized and maintained CEO's calendar and schedule, including travel SkillsExperienceOcer01/2020 - 07/2023arrangements.Processed incoming and outgoing mail for the CEO.Answered phone calls on behalf of the CEO and took messages as necessary.Developed detailed itineraries for business trips and meetings. Prepared presentations, reports, memos, letters and other documents as requested by the CEO.Assisted in organizing special events such as conferences, seminars, receptions.Provided administrative support to the executive team members when needed.Maintained up-to-date records of contacts in the company database. Researched potential customers or partners using online resources. Managed ling systems both electronic and paper based. Updated nancial spreadsheets with data from various sources. Sorted through important documents received by mail or faxes. Conducted research and collected and analyzed data to prepare reports and documents.Tackled and addressed top-level, high-priority issues with professional administrative discretion.Obtained signatures for nancial documents and internal and external invoices.CCS Medical Lawrenceville, GACustomer Service Representative06/2006 - 08/2012Answered customer inquiries and provided accurate information regarding products and services.Provided excellent customer service to resolve customer complaints in a timely manner.Gathered customer feedback through surveys and used the data to improve customer service.Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.Maintained detailed records of customer interactions, transactions and comments for future reference.US Navy Norfolk, VADamage Control Petty Ocer05/2000 - 05/2004Developed training plans and conducted drills for damage control personnel to ensure compliance with safety regulations. Provided technical guidance to crew members on proper use of reghting equipment, hazardous materials handling, and emergency response procedures.Coordinated repairs of damaged shipboard systems and ensured the safe operation of all equipment in accordance with Navy standards. Conducted daily inspections to identify potential hazards and take corrective action as needed.Gwinnett Technical College Lawrenceville, GADiagnostic Medical SonographyEducation and Training |