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Click here or scroll down to respond to this candidateCandidate's Name
Medical Practice Admin/Office MgrWaterbury, CT Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLESeasoned practice administrator with 25 years of experience in the medical field. Worked with various hospitals and physician groups around the State of Connecticut. Specialize in Medical Office Management, Medical Coding and Electronic Health Record (EHR) evaluation and implementation, along with project management, staff education, and training. Additional skills also include expertise and a thorough knowledge of ICD-9 and CPT coding. Holds certification through the Academy of Professional Coders as a Certified Professional Coder. Dedicated leader, expertise as a problem-solver. Ability to communicate effectively.Authorized to work in the US for any employerWork ExperienceHuman Resources AssistantAccess Rehab Centers - Middlebury, CTJuly 2023 to PresentResponding to Emails, Taking Calls, Reviewing Resumes, Scheduling Interviews, Orientation of Clerical & Clinical employees, Verifying Employment, Scheduling Employment Physicals with Concentra, Background Checks, VoiceFriend/ICON, Employee Navigator,HealthStream, National Sex Offender site lookup,Creating/Updating Personnel Files, Adding/Updating ADP Verifying CT Licenses for clinicians, Apploi & Indeed Review, Health Equity, Answering Insurance issues with policy via our broker, monitor and approve payroll, Processing Payroll for 200+ Employees, Processing Invoices for Payment, Check Request for Education Reimbursement,Ordering Supplies, Loan Payment Processing, Work closely with Accounting Department, Answer Employee Questions, Send out Employee Notifications and Updates, meetings with management and staff with concerns and disciplinary action, if needed, documenting in personnel files, following up with staff and management on issues/concerns.While maintaining strict confidence and professionalism. Medical Office Manager/Practice AdministratorPractice of Health and Wellness - Thomaston, CTJune 2021 to February 2023Oversee clinical and clerical staff, staff schedules, provider credentialing, CAQH, process payroll, approve PTO requests, oversee provider schedule, monitor and approve timecards, employee reviews, disciplinary procedures, implement policies and procedures, billing, process all WC/MVA claims, check insurance eligibility, answer phones, take messages/prescription refill requests, prior authorizations, mail statements, post payments, run reports, setting up payment arrangements, liaison between provider, vendors, patients, super user for EMR, staff and provider meetings, cash handling, daily deposits, reconciling daily receivables, strong leadership skills, great work ethic Billing ManagerWaterbury Neurology/Trinity Health - Middlebury, CT November 2017 to June 2021Responsible for the day-to-day operations of the practice, Overseeing the clerical and clinical staff. Liaison between the providers, staff, vendors. Scheduled conference calls for the providers and attorneys, sent invoices for said conferences, Handled all WC and MVA claims, followed up on claims, obtained prior authorizations, posted daily charges, registered patients for the hospital system to the office Electronic Medical Record and posted hospital charges. Set up payment arrangements, mailed statements, collected, processed, posted payments, kept staff updated on changes, held staff and provider meetings, checked eligibility, daily deposits, deposited checks via electronic scanner, ran reports, assisted clerical/ clinical staff with questions, attended all meetings as required, helped with any connectivity issues, super- user for the system, added new staff to the system, worked closely with IT on all issues and concerns, maintained accurate and updated database, edited/added providers, facilities and pharmacies to the EHR, Identified and resolved patient insurance issues, rebilled claims, maintained departmental budgets and provided reports, implemented policies and procedures. Medical Practice Administrator/Office MgrAssociated Ear, Nose & Throat Specialists - West Hartford, CT September 2014 to April 2017Responsible for the day-to- day operations of the office, implemented policies and procedures, hired employees/filled hiring gaps, managed billing department, created job descriptions, provider credentialing, Insurance contracts, provider licensing, accounts payable/receivable, processed payroll, paid down debt, held provider/staff meetings, compliance and risk management, departmental budgeting, hired Informatics Company to ensure compliance, worked with the accounts, set up payment arrangements with patients, project plan supervisor, verified patient insurance, obtained referrals for Sleep machine, trained patients on the use of Sleep Machine, liaison between provider and vendors/ attorneys, attended meetings, resolved issues between patients, staff, providers, vendors Implementation Support Specialist/TrainerCharlotte Hungerford Hospital - Torrington, CTNovember 2011 to September 2012Provided expert subject knowledge on EMR software and workflow analysis. Coordinated training sessions for end users. Reviewed existing paper documentation and developed electronic templates using EMR tools. Recommended software enhancements, delivered, and administered training program to end user. Helped to resolve critical problems related to implementation, reported errors or connectivity issues to help desk, logged all errors. Liaison between vendor, staff, providers and management. Project plan supervisor and system administratorCHARLOTTE HUNGERFORD HOSPITAL - Torrington, CT2012 to January 2012All aspects of medical office management included on site human resources, processed payroll, compliance and risk management and department budgeting, workflow and hardware analysis. Direct supervision of front office and billing staff, mid level providers. Project plan supervisor and system administrator for state of the art electronic medical record. Founding member of Ambulatory Eligible Professional Meaningful Use Project, with attestation projection for Medicare incentive January 2012. Medical Office ManagerThe Hospital of Central Connecticut - New Britain, CT April 2010 to July 2011Oversee day to day operations, provider credentialing, interviewing, hiring performance evals, AR/ AP, liaison between office and vendors, billing manager, set up arrangements, ran reports, budgets, implemented policies and proceduresHome Health Aide- (supplemental income)Griswold Special CareSeptember 2009 to March 2010Worked with clients in their homes, assisted with ADL's. Accompanied to doctor's appointments, housekeeping, preparing meals, medication reminders. Reported any/all concerns to nurse and office manager.Medical BillerAmerican Adjustment Bureau - Waterbury, CTSeptember 2008 to September 2009All aspects of medical billing and collections for several high profile clients in the medical field. Certified coding experience utilized across specialties.Medical Coder/BillerStaywell Health Center - Waterbury, CTNovember 2006 to September 2008Certified CoderWorked extensively with medical coding for a large Federally Qualified Health Center. Utilized a"gatekeeper" method of chart review, audited and coded with a fully implemented electronic medical record for compliance and maximum reimbursementCoding InstructorCorporate Training CenterSeptember 2004 to November 2006Medical Office operations trainer, covered all aspects of education for medical office staff. Electronic Medical records project planning overview.Medical Office ManagerFamilyCare, PCSeptember 2003 to August 2004All aspects of medical office management including on site human resources, processed payroll, compliance and risk management and department budgeting. Direct supervision of front office and billing staff, mid level providers. System administrator for state of the art electronic medical record. Referral SpecialistFamilyCare, PCJune 2002 to August 2003Responsible for Centralized Referral Center for large multi-site MSO. Verified insurance coverage, entered and updated patient demographic information. Identified and resolved patient and insurance billing questions. Evaluated patient financial status and established budget payment plans. Medical Practice Support AssistantFamilyCare, PCApril 1995 to June 2002Key member of successful electronic medical record project plan and implementation. Promoted to first line trainer for multi-site MSO.EducationHigh school diploma in Medical AssistantPorter and Chester Institute - Watertown, CTDiplomaSacred Heart High School - Waterbury, CTSkills BILLING (10+ years) MEDICAL RECORDS (10+ years) TRAINING (10+ years) AAPC (10+ years) MEDICAL TERMINOLOGY (10+ years) ICD-9 Office Experience CPT Coding Medical Scheduling Scheduling Payroll Office Management EMR Marketing Supervising Experience Microsoft Word Medical Billing ICD-10 Medical Coding Medical Office Experience Insurance Verification Hospital Experience Medical Office Management Microsoft Excel Project Management Epic Compliance Management Accounts Receivable Kronos Office Manager Experience Administrative Experience Triage Human Resources Accounting System Administration Medical Collection Triage System Administration Medical Collection Human Resources Help Desk HIPAA Clerical Experience Accounting Workers' Compensation Transcription Italian Employee Orientation Leadership Microsoft Office Microsoft Outlook EMR systems Recruiting Auditing Primary care Spanish Communication skills EHR systems Time management Operations management Customer service Management Office management Human resources Payroll Recruiting Kronos Accounts receivable Clerical experience Conflict management Customer service Medical office management Leadership Employment & labor law Supervising experience EMR systems Medical records Training & development Epic Medical coding HIPAA Compliance management Medical terminology Cash management ICD-10 Financial services ICD-9 Operations management System administration Documentation review Sales English Computer skills Management Communication skills Medical office experience Outpatient Healthcare management Accounts payable Cash handling Continuous improvement Project coordination Typing EMR Systems Implementation Experience Project management CPT coding Microsoft Office Administrative experience Microsoft Word Ability to delegate ability to delegateCertifications and LicensesCPCNovember 2006 to PresentMust submit CEUs to remain active/currently active Drivers LicenseMedical Coding CertificationAssessmentsSupervisory skills: Motivating & assessing employees Proficient July 2020Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.Additional InformationAreas of Expertise:Certified Professional Coder, AAPC Insurance/Billing/Revenue/Referrals Medical Terminology PhlebotomyMicrosoft Office Electronic Medical Records Systems Administration Training/Education/Instruction Practice Management Systems Administration Risk/Compliance Bilingual in Italian and Spanish |
