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Click here or scroll down to respond to this candidateCandidate's Name
Guidewire Cloud Performance Test Architect Duck Creekhttps://LINKEDIN LINK AVAILABLEEMAIL AVAILABLECall: PHONE NUMBER AVAILABLEProfessional Summary? Overall 15+ years? experience in Software Development Life Cycle? 8 years? experience in Guidewire & 2 years of Duck Creek Implementation including cloud upgrade programswith Farmers & Sompo Insurance? HP Load Runner & Guidewire Insurance Suite ACE Certified? Performed performance testing on Guidewire Cloud applications to ensure responsiveness and stability underload.? Proficient in capturing Non-Functional Requirements for UI / API and Batch Processes using custom builttemplates.? Designed test scenarios that simulate real-world usage patterns of Guidewire functionalities (e.g., policyquoting, Billing Center & claims processing).? Utilized Guidewire Testing tools like GT-Framework or third-party solutions like LoadRunner or JMeter for testautomation.? Analyzed performance metrics like response times, throughput, and resource utilization specific to Guidewireapplications.? Identified performance bottlenecks within the Guidewire system or integrations with external systems .? Provided recommendations for optimization, including code improvements, infrastructure scaling, or Guidewireconfiguration adjustments.? Expert in implementing Performance Testing Methodology / Approach / Design/Strategy Planning / Scripting /Scenario Execution &Reporting? Conducted performance tests for GW applications deployed on AWS cloud.? Utilized AWS services like Amazon EC2, Lambda or Distributed Load Testing solution to simulate real-world userloads.? Hands on experience on retrieving the JSON request from AWS Lambda and developing the scripting using LoadRunner? Designed and executed load test scenarios to identify bottlenecks and application behavior under stress.? Analyzed performance metrics like response times, throughput, and resource utilization using AWS CloudWatch.? Hands on experience on using ?AI Query Generator? in AWS CloudWatch? Created & managed more than 50+ Guidewire Community Cases part of GW Hakuba Upgrade with Farmersaccount.? Lead and mentor testing teams to ensure adherence to best practices and standards in test automation, testdata management, and test environment setup.? Evaluate and select appropriate testing tools, technologies, and methodologies to meet project requirementsand objectives.? Analyze test results and provide insights and recommendations to stakeholders for improving software quality,performance, and reliability.? Participate in technical discussions, code reviews, and architectural design sessions to influence and advocatefor testability and quality in software designs.? Stay abreast of emerging trends, tools, and techniques in software testing and quality assurance, andproactively share knowledge and insights with the team.? Provided valuable and timely feedback early in development cycle to identify potential performance issues aspart of Early Performance Testing? Proficiency in Workload Model for the End 2 End Scenarios? Worked with large insurance carriers on Guidewire Implementations managing the Program ReleaseManagement including Hakuba Upgrade implementation with Farmers.? Firsthand experience of using performance tools Load Runner / JMeter / Neo load http/html and Web Servicesprotocol for UI & APIs Performance Tests. Experience in Web Service Testing using SOAP UI / Ready API tool (APITest & scale end-to-end tests across multiple API types and run compatible load tests against functional tests.Page 1 of 7? Handson experience in executing the Batch Performance Testing? Exceptional knowledge in Preparing Performance Test summary report, Metrics dashboard, and closuredocuments at the end of the phase and completion of project.? Firsthand experience of Performance Monitoring & Analysis using Dynatrace / Splunk / Data Dog/AppDynamics.Identified and analyzed system bottlenecks like CPU utilization and Memory utilization with the help ofDynatrace. Identified and analyzed system bottlenecks like CPU utilization and Memory utilization.? Used Splunk to analyze the errors in server logs, events, exceptions from web logs and created dashboard formonitoring.? Firsthand knowledge on Guidewire Profiler with real time execution? Good Understanding of Security Testing to identify and remediate issues. Hailstorm tool used which will crawlaround the application and summaries the information in detail report.? Good knowledge on Release Management and Deployment Process GW Pre-Prod & Non-Prod environments? Automated core Guidewire functionalities using GT UI and GT API, resulting reduction in manual testing time,scripts for critical business processes, ensuring application stability and data integrity.? Designed and executed test cases for Guidewire applications leveraging GT UI and GT API.? Coordinated implementation of client-approved action plans to address performance issues and capacityconcerns.? Create process documents, templates starting from requirements, issue, root-cause analysis from the Businessmonitoring dashboards to Production support dashboards and performance analysis.? Experience working on Git, Bit Bucket, TeamCity, and Data Dog? Familiarity with AI concepts and frameworks such as Large Language Models OpenAI etc.? Utilized Generative AI tools for improving Performance Testing Methodology, template creation / downstream& upstream approach abstracts / metrics templates / summarization /o Text Generation Capability (Open AI Chat GPT, Google?s PaLM & Gemini)o Functionize for improving the functions enhancing test script creation, debugging and scriptmaintenance.? Excellent verbal and written communications skills to prepare effective documentation, facilitate training andparticipate in presentations.? Experience working cross-functionally within all levels of the organization, leading projects and in problemresolution, maintaining & leveraging collaborative relationships with internal and external stakeholders andbusiness leaders, to accept recommendations, cooperate and facilitating the accomplishment of business goals.? Collaborated with leadership (Directors, VPs, CIOs) to develop enterprise testing strategies and solutions.? Contributed to pre-sales activities and solution design.? Managed client relationships as a Test Solution Partner.? Demonstrated expertise in program management, delivery governance, and customer relationship building.? Good Negotiation and influencing skills.Project / Client ExperienceClient Name: TravelersProject Name: Guidewire Billing Center Cloud ImplementationRole: Performance Test LeadProject Duration: Dec 2023 ? Till DateTravelers has undertaken a multiyear billing transformation program targeted at modernizing billingcapabilities, providing advanced payment capabilities, transforming billing operations, and modernizing thetechnical ecosystem. In an effort to achieve these outcomes, Travelers planned to replace key legacy billingsystems (ABS and DBS) with Guidewire Billing Center SaaS, construct an interoperability layer on AWS Cloud(here after referred as IO Layer), and will migrate a subset of data from its legacy billing system. The guidingprinciple is to maximize Travelers investment in Guidewire?s out-of-the-box capabilities to deliver the essentialbenefits in an efficient way with quality execution.Page 2 of 7The scope of this program (Release 1) is to implement GWBC for all direct bill business, which includespersonal and business lines, payroll deduct, and list bill, for all 50 states, migrate a subset of data from legacybilling systems (ABS and DBS), and to build an interoperability layer on Amazon Web Services (AWS) tofacilitate application integrations with GWBC. Agency bill business & Loss Sensitive will be covered at Release.Roles & Responsibilities? Captured Non-Functional Requirements and workload modeling for the newly developed APIs and UIBusiness Scenarios? Created Performance Test Strategy and Documented Performance Environment Readiness activity? Captured UI Config Business Scenarios Transactional Traversal Document? Designed test scenarios that simulate real-world usage patterns of Guidewire functionalities (e.g.,policy quoting, Billing Center & claims processing).? Utilized Guidewire Testing tools like GT-Framework or third-party solutions like LoadRunner or JMeterfor test automation.? Testing Methodology / Approach / Design/Strategy Planning / Scripting / Scenario Execution&Reporting? Utilized AWS services like Amazon EC2, Lambda or Distributed Load Testing solution to simulate real-world user loads.? Hands on experience on retrieving the JSON request from AWS Lambda and developing the scriptingusing Load Runner? Designed and executed load test scenarios to identify bottlenecks and application behavior understress.? Hands on experience on using ?AI Query Generator? in AWS CloudWatch? Participate in technical discussions, code reviews, and architectural design sessions to influence andadvocate for testability and quality in software designs.Client Name: FarmersProject Name: FWS Agent360 Hakuba GW UpgradeRole: Program Delivery & Performance Test LeadProject Duration: Dec 2022 ? Dec 2023Agent 360 is Farmers transformational initiative to roll-out new Personal Auto, Home and Umbrella productson a new platform using Guidewire 10 products Policy Center, Billing Center and Claim Center integrated withnew Agent and Consumer portals.The focus of this program is on the implementation and roll-out of next set of below 8 states under Wave 3(also referred as ?Agent 360 FWS Wave 3): UT, MN, VA, ND, OR, FL, KS, MDRoles & Responsibilities? Managed the overall GW Cloud Upgrade QA Program? Managing the day 2-day activities of the program with GW / Farmers / Capgemini? Managing the community cases and issues documented in GW Partner Portal? Deployment of applications through GCC? Responsible for NFR gathering and workload modeling for the newly developed APIs.? Creating performance test scripts and designing different test scenarios? Executing various tests like Load, Endurance, and Stress as per the requirements? Reporting and recommendations for fine-tuning of the utilities? Created test scripts of API's using LR.? Worked directly at Client location to ensure the best deliverables possible.Page 3 of 7? Responsible for all PT deliverables like Test Strategy document, detailed Test Plan, daily summaryreports and Test Summary reports? Peer review test cases /scenarios based on functional requirements and design documents created byoffshore.? Lead the defect triage meeting. Reviewing, logging, and assigning defects in JIRA? Conduct retrospection meeting with offshore to go over lessons learnt and submit test summaryreport.Client Name: Sompo InsuranceProject Name: Guidewire PC Version 10 upgradeRole: Program QA ManagerProject Duration: Nov 2021? Nov 2022Sompo International Holdings Ltd. (Sompo International), a global specialty provider of property and casualtyinsurance and reinsurance, established in March 2017 as the result of the acquisition of Endurance SpecialtyHoldings Ltd. Sompo International is currently utilizing V8 of Guidewire Policy Center. This project will upgradethe existing Policy Center V8 functionality into the latest version V10 for both US and International products.Guidewire Policy Center native screens redesigned for ease of use by the end user mimicking thecustomizations from V8. GW V10 will also enable Sompo to move to the Cloud and remove the dependencyon internally hosted hardware. This is a technical upgrade.Roles & Responsibilities? Served as first point of contact to Product Management, Project Development Leads and QualityAssurance Manager to create QA milestones.? Review and obtain a detailed understanding of the project scope, requirements, product model anddesign to utilize the appropriate test method to evaluate against them.? Created process flow guidelines, procedures and test plan and case templates.? Brainstorm with BAs to understand business scope, architecture, and the integrations.? Capacity Planning, Risk assessments? Peer review test cases /scenarios based on functional requirements and design documents created byoffshore.? Participating in the sprint planning, retrospection meetings.? Led QA Team, used SCRUM methodology to manage full cycle of testing across projects.? Lead the defect triage meeting. Reviewing, logging, and assigning defects in JIRA? Publish root cause analysis report with bi-monthly.? Conduct retrospection meeting with offshore to go over lessons learnt and submit test summaryreport.Client Name: ISMIEProject Name: Duck creek Suite ImplementationRole: Program QA Delivery LeadProject Duration: August 2019? Nov 21ISMIE has selected the Duck Creek Suite of Products for Policy, Billing, and Claims Duck Creek Suite?) to addto their current applications with the intention to reduce manual processes used across multiple products.The new transformation efforts enabled by a Policy, Billing, and Claims system replacement based on themost current version of the Duck Creek on Demand Suite.Page 4 of 7ISMIE has chosen Capgemini as their SI partner to lead and deliver this program!? In 2017, a staff committee (Insurance Management System Evaluation Team-IMSET) created to evaluatethe insurance technology marketplace to determine computer systems that would meet ISMIE?s currentand most importantly future business growth.? Over the yearlong search process, the Committee along with staff from all key operational divisionsevaluated vendors using the following criteria: ability to quickly and easily add new products and lines ofbusiness, ability to quickly and easily amend existing lines of business, products, states and rates, moderntechnology that can be accessed on the web, and a robust reporting tool that would enable all users toquickly access data.Roles & Responsibilities? Create Program level test strategy, test estimates and plan across functional, integration andautomation testing.? Gather Requirement specification and analyze them for planning along with test scenario and casecreation.? /Develop and maintain functional, integration and regression test scripts for requirement validationacross different line of business.? Create application model to automated test case design improving test coverage using test designautomation tools like using TAC Automation Framework.? Perform test execution of System under test across different environment validating applicationstability.? Knowledge of executing functional scenarios using test automation tools like TAC and RegressionRunner.? Perform Automated Test execution of developed test scripts for System under Test? Maintain and Enhance automation framework and scripts for long term reusability and flexibility.? Review and provide feedback on software architecture, design documentations, developmentmethodologies, application code and automated test cases.? Document test results and perform defect management activities with defect logging.Conduct defect triages and work with development team until defects closure.? Reported overall program and project level testing status, defect, and test execution report to theclient.Client Name: PURE InsuranceProject Name: Billing ImplementationRole: Program QA LeadProject Duration: Jan 2019? July 2019PURE has selected the Duck Creek Billing product to add to their suite of applications used. PURE believes thebusiness efficiencies gained will reduce manual processes used across multiple products. The newtransformation will be enabled by a billing system replacement based on the most current version of DuckCreek Billing.PURE Intends to implement the Duck Creek Billing system for their PURE and MGA distribution channels withreceivables generated from their One Shield Policy Administration System. This implementation will includePURE?s personal lines of business written in all fifty states in the United States. PURE will also writeEarthquake coverage in California. This project approach will include a pilot implementation of PURE?s MGAbusiness only, with all other business to follow.Roles & Responsibilities? Duckcreek Products Implementation and manage Functional & Performance Testing workstream.Page 5 of 7? Develop Release Test plan/strategy by taking the inputs from BA?s, PM?s, QA Manager and ScrumMasters.? Creation of Test plan, Test Schedule, Test Strategy and Test Cases. Maintaining these artifacts in theTest Management Tool test / Rally.? Obtain client signoff for test requirements and testing deliverables.? Involve in Sprint planning along with discovery and delivery teams with all the finalized user stories foreach sprint.? Developed Metrics, risks, and dependencies to track testing activities of the team.? Laying out the frameworks for logging, automation, and release management.? Facilitating Triage calls for smooth resolution of the issues/defects.? Facilitating in developing the Process level artifacts (Test Execution Summary Report, Metrics) forimprovements for every release and thus improving the productivity.? Responsible for end-to-end project engagements from initiation phase to evaluate closure.? Ensure tests executed as per the quality framework and process and under the agreed governancestructure with stakeholders in the test strategy and test plan.? Ensure final test reports, test metrics plus other required documentation like test closure reports.? Analyze and propose changes involving test management, process, and standards to maximizeefficiency.? Implement best practices to ensure quality project deliverable.Client Name: ACGProject Name: ACG - Policy and Billing TransformationProject Duration: Feb 2018 ? Dec 2018Role/Title: Performance Test LeadACG?s Policy and Billing transformation and modernization program is a multiyear multi release initiative torollout Guidewire Policy Center, Billing Center, Data Hub & Info Center along with renewal conversion ofpolicies both Gen 1 & Gen 2; both from IPM, MI Legacy & Code Objects covering Auto, Home, PUP, Specialty,Motorcycle & Boat products.Program is to implement the first release (R1) of Guidewire Policy Center v9.x GWPC?) and Billing Centerv9.x GWBC?), Guidewire Data Hub v9.x and Guidewire Info Center v9.x which includes Tiered Auto for thestates of GA, TN & FL and Tiered Home for the states of GA & TN. Release 1 will include conversion of GA &TN Auto from IPM into Guidewire.Roles & Responsibilities? Creating performance test strategy and Plan? Creation of Project Plan for End-to-End Performance Testing? Identifying Critical business scenarios and developing performance test scripts using HP UnifiedFunctional Testing and HP ALM Performance Center tools for all identified business scenarios.? Executing Single User Testing, Benchmark Test, Load Test, Stress Test, Endurance Test and FailoverTest Runs.? Critical services identified, developed performance test scripts for all identified business scenariosusing SOAP UI pro / Load UI pro.? For each iteration, batch jobs executed using BMC Control-M batch system load from batch processesand verify if the off-hours batch processing runs within the designated service window. The averageand peak volumes of data used during this process.? An extended analysis executed on those transactions using inbuilt Guidewire profiler and OpTierPage 6 of 7BTM server.? For security testing, Trustwave tool used which will crawl around the application and summaries theinformation in detail report.Client Name: CNA InsuranceProject Name: UWTX AUTO EPC, Policy Center 7 PARole: Performance Test ManagerWorkers Compensation / Windows 7 MigrationPA Workers? Compensation project enables operational benefits and addresses challenges in the currenttechnology platform through deployment of Policy Center as the future system of record policy processingsystem for Workers? Compensation products. The primary goal of Underwriting Transformation is to improveour Underwriting profit with Auto aimed to improve the product?s combined/loss ratio. As outlined above,Auto will be the fifth line of business to migrate on to Policy Center. The staged reduction in the number ofpolicy administration systems currently supporting CNA business units is a key component of the overallUnderwriting Transformation program.Roles & Responsibilities? Creating performance test strategy and Plan? Creation of Project Plan for End-to-End Performance Testing? Identifying Critical business scenarios and developing performance test scripts using HP UnifiedFunctional Testing and HP ALM Performance Center tools for all identified business scenarios.? Executing Single User Testing, Benchmark Test, Load Test, Stress Test, Endurance Test and FailoverTest Runs.? Critical services identified, developed performance test scripts for all identified business scenariosusing SOAP UI pro / Load UI pro.Technical SkillsGuidewire Cloud Platform Release (Hakuba/ Innsbruck)Policy Center, Billing Center, Claims Center / Producer EngageDuckcreek Policy / Billing & ClaimsPerformance Test & Micro Focus Load Runner Professional Apache JMeter 5.6.3 Neo Load 9.x Wily IntroscopeMonitoring Tools Clear Quest 8.0 Data Dog AppDynamics / Dynatrace/ Splunk ZABBIX Soap UI & LoadUI pro Ready APICertifications? Guidewire Certified Associate Insurance Suite Analyst? HP Load Runner 11.0? Oracle Developer 6Education? Masters in computer science(Maths / Computers / Statistics / Artificial Intelligence)Page 7 of 7 |
