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Click here or scroll down to respond to this candidateCandidate's Name , MCSE, MCP, CCNA, A+Street Address Sussex Street apt 4aHackensack, New JerseyPHONE NUMBER AVAILABLE cellEMAIL AVAILABLESUMMARY:A career oriented IT professional with over 24 years experience. Proven computer, troubleshooting and networking skills. Outstanding communication, leadership skills and abilities. Running a Team of 11 in charge of 75 locations training of techs in VMware and Networking. MCSE MCP CCNA and A+ Windows 2012R2 and 2016, 2019 Server Certified.Tech Lead, Help Desk, Remote Support and Onsite Support assist with escalationsIT Operations Manager in charge of team of 11, over 75 facilities.Windows Servers 2019 and 2022 installation and buildsOffice 365 account creations and AD sync notifications with Azure 8 yearsMicrosoft Azure and Ad sync, accounts and password changes 8 years2 factor Authentication using AzureManager of all IT operations in charge of Infrastructure, Security and Service Desk.Team Lead Severs, Help Desk and Desktop Support Teams meeting all SLAsIn charge of Security Running Palo Alto Firewalls 7 layer CyberSecurityDeploying VPN using Global Protect Securing remote, web and Cloud TechnologyDeploying Rapid7 Cyber Security throughout the EnterpriseSIEM (threat detection, investigation and time to respond)Fortinet, Palo Alto firewalls Global Protect VPN distributionA Jack of all Trades Network, Servers, VMWare, Hyper V and SecurityG suite using Google for Gmail, Drive, Docs, Sheets, Slides, Forms, Calendar, Google+, Sites, Hangouts, and Keep.Mac OSX installations upgrades server connections, IP printing installsMac OSX, 10.5 Catalina, Mojave, Puma, Jaguar, Panther, Tiger, Leopard, Snow LeopardExecutive Support of all VIPs in corporate white glove service 10 years.Mac Desktop support, help desk, remote Support using Log me InMac Servers Xserve Securing Macs with Casper SuiteLANDesk management suite 8.8 sp3LANDesk management suite installing updates remotelyConnectWise ticketing softwareIpad app additions remote setup to desktop, Outlook set up on IPhoneIn charge of Server and Network Support over seeing all changes and additionsExtensive knowledge and experience supporting computer hardware and software in a Windows 7 and 8 also windows 10 64 Bit and 32 Bit Environment upgrades to Windows 11 builds and application installs using SCCMSCCM installs using configuration managerMS Office 365 installation and troubleshootingActive Directory creating accounts, group policys DNS troubleshootingSolarWinds 12 series Dameware remote toolAll switches HP, Cisco and Extreme firmware upgrades stacking ip routingVlan creation and fiber uplinks and conduit connections.Cisco ASA firewalls and Sonic wall TZ series installation and vpn tunnelsMS Office 2010, 2013 and 2016 installation and troubleshootingPST creation and Scan PST fixes on personal foldersNOC Experience Server Tech monitoringRemote tools Log me in also Team Viewer experienceServer Admin, Support on Windows 2016 and 2019 ServersVMWare ESXI 5.1 and 5.5 and 6.0 also 6.5 and 6.7, 7.0 started on ESX 4.0Cluster creation also using HA or DRS or bothVCenter Server on all windows servers from 2008-2016, also 2019Network Troubleshooting Cisco Switches and RoutersRouters and Switches Cisco 1900, 2900s, 3900, 800, 1800, 2800, 3800, 7200, 7600sIn charge of Network Support Team overseeing and making final judgments on all changes and purchases for the networkWe use EMC storage and Fujitsu Eternus Storage for Vmware and file serversVTP, STP, RSTP on Cisco SwitchesRIP, OSPF, EIGRP on Cisco RoutersACLs and NAT and PAT on Cisco RoutersHP Data Protector backups and restoresDebian Linux SupportQuest-Dell integration Active Directory to UnixExpert Desktop Support TechnicianApplication Troubleshooter specialistApple Support using Applejack and other troubleshooting techniquesIfconfig on Apple devices also ping other devices on networkSetup wi-fi in Apple softwareSupporting COO and CFO on their apple IPads, IPhones and MacBook Pros.Contacting Apple support for IPhone troubleshooting and diagnostics and warranty repairSymantec Enterprise Protection anti-virusSophos Encryption on laptopsConfigurations of Desktops including TCP/IP, WINS, DNS and DHCP.Extensive application support experience with MS Office 2003/2007/2010/2013Working knowledge of a range of diagnostic utilities for troubleshooting network connectivity, applications and workstation and phone systemsSophos Antivirus Setup and Encryption Deployment and TroubleshootingSafe Boot Encryption experienceIdentified and documented resolutions to complex desktop support issues.The ability to absorb & utilize information quickly.Exceptional communication skills.Citrix Support 6 and 7 admin and VM Ware Support specialistEXPERIENCE:01/14 to Dr. Gelber Hackensack Dental l Hackensack, New JerseyPresent IT Server Support/Network Support/ In Charge of all IT OperationsSetting up Security using Palo Alto and VPN tunningRolling out Global Protect to secure VPN accessDeploying Rapid7 Technology to Secure Cyber Treats in our networkConfigure and administer the network in support of on-going operations and projectsWindows 7 and 8 and Windows 10 troubleshootingIT Tech Lead Managing 72 locations in NY and NJServer deployment ESXi 6.7 using windows 2012, 2016, 2019 serversDesktop and Executive SupportTech Lead for Information TechnologyOverseeing changes and support for usersTech Lead of Desktop Team and Network TeamTech Lead of all escalations and final troubleshootingAll final decisions of all IT operations goes through meManage incidents and requests for network supportDebian knowledge integration with Active DirectoryDeploy Network technology as directed.Support and be responsible for defined system administration activities on the NetworkActively respond to incidents and requestsDeploy and document network technology.Execute changes in the NetworkUpdate online tools to reflect deployments and changes (change management, as-built diagrams)Interact with other global support and operations teams and customers.Provide network administration in support of on-going projects, moves and changes.In Charge of all IT operations and purchases.Knowledge of network fundamentals, including routing and switching protocols.Experience in network operations and deploymentNetwork planning and design abilities equivalent minimally to a CCNA certification.Server Admin, builds adds and changesStorage admin, Fujitsu Eternus, Raid 5 configurationsNetwork planning and design abilities equivalent minimally to a CCNA certificationApple support for COO and CFO adding mailboxes troubleshooting mail issuesAdding printing and other software to their OSX installations. IPad configs and IPhone troubleshooting also contacting Apple for further information and diagnostics and warranty.Running Applejack on Apple desktops and laptops in user mode to further troubleshoot issues.01/11 to Kessler Foundation New Jersey, West Orange12/13 Server Admin/Network Admin/Executive Support/IT ManagerVMWare Esxi 5.1 roll out and upgrades on all DL360 HP Servers Gen 6In charge of all Windows 7 and 8 images testing and then deploymentVirtual domain controllers in EnvironmentSynchronization between both virtual domain controllers using Esxi 5.1Network admin CCNA Certified troubleshooting all issues on Cisco and HP SwitchesVTP, STP, RSTP on Cisco SwitchesRIP, OSPF, EIGRP experience Cisco RoutersACLs also NAT and PAT set up and deploymentProvide 2nd and 3rd level support.VPN Specialist, connection issues, IP issues DNS issuesSupported over 400 users in this EnvironmentPlanning and Inventory for Deployment of Windows 7 and 8, 64 bit and 32 bit OSTroubleshooting all Outlook issues with Blackberry and Webmail accessImaging all machines of Windows XP, Windows 7 and 8, Windows Vista, and Win Server 2003 and 2008Router configuration and installationNetwork troubleshooting, IP issues, Cable issues, Router issues, Closet issues.Citrix Setup Configuration and TrainingActive Directory: account creation, mailbox setup, and group managementVMWare setup configuration and training and troubleshootingAll Updates Service Packs, Anti-Virus, all Patching on Desktops and ServersCloning Desktop Images for Accounting, Traders and Lawyers with Windows 7Troubleshooting VPN issues, remote access, and DNS issuesAdding users and computers to the correct OU in Active Directory, updating group policyTroubleshooting Citrix Server Problems, Log in issues and Applications issuesAccount creation on Blackberry Enterprise Server set up and Phone connection09/10 to NORTHSTAR REALTY FINANCE - New York, NY01/11 Desktop Support / Senior Help Desk / Server AdminUpgrades on all systems from XP to Windows 7In Charge of all Rollouts and Patches On Computer Systems and ServersUpgrades on all system from MS Office 2003-MS Office 2010Set up Video Conferences for 5 Executives from NY to Colorado to AtlantaImaging all machines from Windows XP to Windows 7Upgrades on all Laptops and VPN connections to Windows 7 and MS Office 2010Assisting users with all issues with Citrix Server and application issuesDomain Admin for the company. All backups with Backup Exec.Remote assistance to users in all States.On Call overnight for Server Support, ILO connections and remote Desktop to Servers when issues ariseRolling out all of Colorado and Atlanta and New York to Windows 7 and MS Office 2010Installing all applications the users had when using Windows XP Professional on to the new Windows 7 machinesTroubleshooting all issues with applications on New Windows 7 machines making sure everything worksMoving Traders on the trading floor and users to new locations, setting up users on new scanners and printersBlackberry Enterprise Manager-Setting adding users on BES activating there BlackberrysUse Active Directory and proprietary software to unlock, reset and add app groups to user profiles.Setting up users with Multiple machines and ScreensNetwork Troubleshooting, Phone Troubleshooting, DHCP Troubleshooting08/09 to CONTROL POINT SOLUTIONS - NJ08/10 Desktop Support / Senior Help Desk / Server AdminTeam Track ticketing system to write, track and escalate issues on a daily basis.Use Active Directory and proprietary software to unlock, reset and add app groups to user profiles.Extensive application support experience with MS Office 2000 / 2003 / 2007 XP, OSX, Vista, Windows 7 Desktop support specialistHelp Desk, Desktop Support-Over 10 years experienceIpSoftphone Installation and configuration VOIPRemote Assistance-WebEx, Instant Messenger, Altiris, Dame WareApple OSX troubleshooting, Panther, Tiger, LeopardVPN Specialist, connection issues, IP issues DNS issuesSupported over 250 users in this Environment, 100 users offsite, remote assistanceAsset Inventory Manager of Desktops, Laptops, Printers and all Black Berry DevicesMacAfee updates and Patching on all desktops and serversQ/A of IBM, Dell & HP laptops to distribute to users testing all applications and profilePhone system/network connection and internet access technicianRouter configuration and installationWi-Fi setup configuration and trainingVMWare setup configuration and trainingAll Updates Service Packs, Anti-Virus, all Patching on Desktops and ServersTroubleshooting VPN issues, remote access, and DNS issuesCreating User accounts in Active Directory and Mailboxes on Exchange ServerProvide 2nd and 3rd level support for Control Point Solution Technologies.Troubleshooting Citrix Server Problems, Log in issues and Applications issuesAccount creation on Blackberry Enterprise Server set up and Phone connectionTroubleshooting Developer Applications Oracle and Database issuesTroubleshooting all known issues with Blackberrys phone issues and 3rd party softwareTroubleshooting all Outlook issues with Blackberry and Webmail accessArray Configuration and Drive set ups on Windows ServersESX troubleshooting, Infrastructure VM Ware support specialistBuilding Servers installation of Windows Server 2003 and 2008Application troubleshooter engineer 2nd and 3rd levelCitrix Server Admin Farm evaluation application troubleshootingProfile troubleshooting on the Citrix Terminal ServerServer upgrades and Patch installation Domain Admin ExperienceExchange experience, ex merge, mailbox troubleshooting, back-ups, cleaning transaction logs01/04 to CREDIT SUISSE - New York, NY07/09 Desktop SupportProvide 2nd and 3rd level support for Investment Banking, Equities, Legal and Compliance, Operations and back office divisions totaling over 6000 users onsite and 20 Executive usersStrong skills with Remedy ticketing system to write, track and escalate issues on a daily basis.Trading Floor Experience-Bloomberg installations and keyboard finger print installsUse Active Directory and proprietary software to unlock, reset and add app groups to user profiles.Coordinate with Network Command Center to standardize port settings to 100/Half and Full Duplex.Q/A of IBM laptops to distribute to users testing all applications and profileRouter configuration and installationWi-Fi setup configuration and trainingTroubleshooting VPN issues, remote access, safe boot and login in issuesSafe boot administrator setting up users with log in and passwords for safe boot, group placementPerform restores from snapshot as required; coordinate with Command Center/Media Management for tape restoresExtensive Blackberry and Blackberry Enterprise Server supportTroubleshooting Developer Applications Oracle and Database issuesApplication troubleshooting with all applications, Excel add-ins, Microsoft Outlook profile issuesWorking remote or at Desktop with users to help and diagnose problems and fix all issuesExpertise with diagnosing and solving problems with printers and hardware within pcs.HP printers 5SIs, 8000s, 9050s, 4345MFPs, 9000s HP Color 4550s, 5500s, 5550sSetting Static IPs default gateway and subnet mask for all printersIpsoftphone installation and trainingTroubleshooting applications through REGEDITDisaster Recovery Set up and implementationWindows Server 2003 and 2008 installation and configurationBlade Servers ProLiant HP and IBM Blade Server Technology01/01 to TIME INC. - New York, NY12/04 Desktop Support / IMAC / Hardware SupportEnsure timely response to the Help Desk calls and enter the appropriate information in a common database.Follow up with the appropriate internal/external escalation source as well as the end-user to ensure problem detection and resolution.Performed restores from snap shot as required; coordinated with Command Center/Media Management for tape restores.Support MS Office 2000 /2003/ XP, MS Outlook, as well as proprietary excel add-ins. Also support other vendor applications as well as proprietary software and Blackberry supportSupport with all software related issuesOutlook troubleshooting, pst migrations, configuration of profile, connecting to Exchange ServerSetting up Laptops with profile and Safe bootConfiguration and VPN set up.Troubleshooting VPN, remote access issues, safe boot ext.Installing and setting up work stations with dual screen, switchboxes and special hardwarePrinter troubleshooting, diagnostics and repairAdministrator for Human Resources and Admin ServicesSupport 3-4 Executives for Time Inc.OSX troubleshootingApplication installation, diagnostics and troubleshooting and repairHardware and software repairBlackberry and Palm troubleshooting01/99 to BARCLAYS CAPITAL - New York, NY12/01 Desktop Support Help DeskHelp Desk, assisting users with all application issues, log in issues, trading issuesResolving issues with Bloomberg, Market Data applications, all trading issues over the phoneResolving issues with all laptops, printer and scannersBuilding and configuring laptops and Pcs for deploymentResolved and repaired software and hardware issues with employees computers.Configuring software through REGEDIT32Using Remedy to log calls and send tickets to appropriate teamsGoing to Bank Executives offices to resolve issues in personAssisting with trading floor desktop support to resolve complex application issues at users locationEDUCATION:GT-Solutions: Microsoft Certified School - New York, NY (1999 to 2010)Possess extensive experience in Windows XP, Vista, and Windows 7, 8 and Windows 10MCSE Microsoft Certified Systems EngineerCCNA Cisco CertifiedWindows Server 2008 CertifiedA+ Certified Computer TechnicianExtensive experience in RemedyExtensive experience in HelpdeskExtensive experience in Desktop SupportExtensive experience in Server Support Domain AdminAssisted and resolved issues with software for High Ranking employees on a regular basisTroubleshooting Macs with OSX and OS9Troubleshooting Macs Hardware and softwareExperience with Panther, Tiger and LeopardExtensive experience in Active DirectoryMy Desk Experience setting up machines for use of My Desk and training usersIpsoftphone installation and trainingMicrosoft Office installation and troubleshootingExtensive Outlook experience-Ex Merge, Mailbox moves and clean ups |
