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Click here or scroll down to respond to this candidateCandidate's Name
Street Address -446-5689 EMAIL AVAILABLE Tampa, FL https://LINKEDIN LINK AVAILABLEDEPARTMENT MANAGER & PRODUCT MANAGEMENT strategic summaryManaged high volume retail outlet that included over 20 employees.Approved time sheets, vacation, and overtime to maintain store Key Performance Metrics.Mediated disputes between employees until a resolution had been established and implemented.Effectively presents complex technical issues from inception to resolution.Dedication to meeting the expectations of senior management, stakeholders, and external clients.Creates a positive and collaborative work environment by remaining accountable and trustworthy.In-depth experience managing projects under aggressive timelines using both waterfall and agile methodologies.Demonstrates passion for new challenges and maintaining operational excellence.Additional skills and qualifications include:Sales Processes Customer Relationship Management Data Entry Account Management Project Management Technical Support Google Workplace Analytical Skills Team Management Customer Satisfaction Cross-functional Team Leadership Operations Key Performance Indicators Service ImprovementProficient with MS Word, Excel, PowerPoint, Google Drive, Outlook, Sales ForceExperiences with java,PROFESSIONAL EXPERIENCESReEmployAbility Brandon, Fl August 2023 Nov 2023Account ManagerManaged all accounts in the Northwest Region of the United States.Provided Onboarding and Implementation training for new accounts that used our product.Identified and followed leads to expanding business opportunities for our product.Handled all questions clients had about our product and worked to make sure a resolution could be reached.Customized client experience with our product to maximize utility and guarantee success in meeting needs of the client.Worked internally with team members to audit and adjust any processes that needed improvement to maximize productivity.H&M Sarasota, FL March 2012 August 2015Store ManagerReviewed Resume, interviewed, onboarded, and trained new employees in a major retail outlet.Identified key areas of opportunity to improve operational success in our business.Approved time sheets, vacation, and overtime to maintain store Key Performance Metrics.Mediated disputes between employees according to company guidelines to ensure a resolution could be reached.Managed product shipments, to ensure that shrink did not occur and balanced daily sales to ensure the products sold matched revenue generated.GPS Trackit Tampa, FL December 2022 May 2023Full-Service Care AgentAssigned to executive accounts to manage unresolved issues, provide, and coordinate training and maximize usage on our Telematics platform.Coordinated with technical support and account stakeholders to address major pain points and improvements in our platform.Developed and maintained strategic business relationships with enterprise accounts to promote GPS Trackit products.Dedicated to delivering world-class customer service.Provided award-winning, cloud-based fleet management, and monitoring solutions to 12,000+ customers.Verizon Connect Tampa, FL May 2019 December 2022Tier 2 CoordinatorDeveloped and maintained strategic business relationships with enterprise accounts to promote VerizonConnect products, services, and profitable business relationships.Proposed and/or designed technical solutions to meet prospects business, technical, and/or financial goals.Protected and defended annual revenue, customer base and subscriptions.Utilized detailed knowledge of products with thorough knowledge of clients business to consult and provide solutions which increased value and ROI.Liaised with technical support, accounting, and other areas of the business to ensure customer satisfaction.Kept accurate, detailed records of all sales activity in CRM (Salesforce).Assisted In establishing a Best Practices sales process for large/enterprise level accounts.Managed escalated customer support issues.Worked with contracts team to renew and add new services for new and existing clients.Verizon Wireless Plant City, FL October 2015 May 2019Sales RepresentativeDemonstrated the functionality of Verizon Wireless technologies and showed users how to maximize available features.Analyzed the requirements of both individual and business clients to assess their specific needs and utilized thorough knowledge of products to offer tailored recommendations and strategies.Provided solutions that increase value and ROI.Stayed up to date with Verizon product knowledge, accessories, pricing plans, promotions and service features through continuous learning and self-development.Ability to effectively deal with rapidly changing situations and integrate information into solutions while building relationships.Led operations tasks outside of sales role such as tracking inventory, monitoring shrink, and store merchandising.EDUCATIONMaster of Business Administration (MBA) Strayer University, Currently EnrolledBachelor of Science (BS) Political Science University of South Florida 2012 |
